STERIS
Marketing Director, User Experience
STERIS, Mentor, Ohio, United States, 44060
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary
The Director of User Experience is responsible for ensuring the products/services deliver a meaningful, intuitive and engaging experience for the Customer. Focusing on the end user, the Director of User Experience works collaboratively with cross-functional teams such as product management, R&D and communications and serves as the advocate for the Customer. Through in-depth understanding of the clinical application and research, the inform the design process and ensure the end-product meets the needs of the target market. They need to have a deep understanding of the product, its features, and how users interact with it. This requires a thorough understanding of the business, its goals, and its target audience.
Duties
Voice of Customer/Product Requirements (SPD & Endo Reprocessing)
-Leading product development ideation workshops in the exploratory phase
-Collaborate and validate Market Requirements Documentation to include strong, practical and relevant user needs and inclusion
-Oversee the collaboration with Product Management and R&D to provide insights into users' needs, behaviours, and preferences
-Organize Customer visits for R&D team education prior to development commencing
-Review design choices during all aspects of the development process
-Support the development of Customer guided instructions for UI design
-Working with Product Management and R&D to further refine/define voice of Customer feedback and drive inclusion into marketing requirements and product design
-Review uses cases for systems testing as part of the development phase
-Serve as resources to review reliability test plan.
Customer Persona/Needs
-Lead the development and implementation of a Customer Needs Design System Library that can be used to develop robust marketing requirements and product needs documents
-Develop/keep updated Customer personas to influence NPD, Customer Communication, Marketing Collateral & In-service Development
-Develop/keep updated templates/user flow-charts for each modality that encompasses the Customers workflow of the product from shipping, receiving, installation, use and maintenance
-Develop standard Customer journey maps in reprocessing
-Provides strategic future planning skills and visionary thinking all through the customer mindset
-Drive operational and executional excellence while leading creative thinking at scale across diverse product releases, platforms, and devices.
Duties - cont'd
Support/Define usability studies for NPD
-Includes onsite support for Human Factors testing
-Assist with recruitment as needed
Communications and Content Development
-Participate and lead speaking commercial engagements on behalf of STERIS.
-Represent STERIS Reprocessing on standard committees such as AAMI.
-Develop templates and training materials to support capitol business cases for budgeting.
-Collaborate with R&D and Marketing to translate impact of standards on portfolio and future initiatives.
Education Degree
Bachelor's Degree
Required Experience
-15 years' experience in Healthcare Reprocessing and/or Project Management
-Demonstrated experience in managing cross-functional projects or programs
-Ability to lead through ambiguity and inspire teams to follow in the face of change and innovation
-Familiarity with Lean-Agile principles and continuous improvement
-Champion of UX and human-centered thinking
-Experience with qualitative generative research, evaluative methodologies, and usability from concept formation through launch
-Experience conducting/moderating and planning one-on-ones, panels, and remote testing environments
-Ability to present insights in a compelling narrative and establish rapport with stakeholders as a Customer champion.
-Stay current with industry trends, emerging technologies, and best practices for UX design
Preferred Experience
-Experienced with participation in professional associations -preferred
-Successfully manage multiple projects and teams
-Ability to develop, inspire and align teams located in hybrid and global locations including cross-functional teams.
Skills
-Experience conducting insight work for healthcare environments
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.
If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.
Req ID: 45443
Job Category: Marketing/Communications
Position Summary
The Director of User Experience is responsible for ensuring the products/services deliver a meaningful, intuitive and engaging experience for the Customer. Focusing on the end user, the Director of User Experience works collaboratively with cross-functional teams such as product management, R&D and communications and serves as the advocate for the Customer. Through in-depth understanding of the clinical application and research, the inform the design process and ensure the end-product meets the needs of the target market. They need to have a deep understanding of the product, its features, and how users interact with it. This requires a thorough understanding of the business, its goals, and its target audience.
Duties
Voice of Customer/Product Requirements (SPD & Endo Reprocessing)
-Leading product development ideation workshops in the exploratory phase
-Collaborate and validate Market Requirements Documentation to include strong, practical and relevant user needs and inclusion
-Oversee the collaboration with Product Management and R&D to provide insights into users' needs, behaviours, and preferences
-Organize Customer visits for R&D team education prior to development commencing
-Review design choices during all aspects of the development process
-Support the development of Customer guided instructions for UI design
-Working with Product Management and R&D to further refine/define voice of Customer feedback and drive inclusion into marketing requirements and product design
-Review uses cases for systems testing as part of the development phase
-Serve as resources to review reliability test plan.
Customer Persona/Needs
-Lead the development and implementation of a Customer Needs Design System Library that can be used to develop robust marketing requirements and product needs documents
-Develop/keep updated Customer personas to influence NPD, Customer Communication, Marketing Collateral & In-service Development
-Develop/keep updated templates/user flow-charts for each modality that encompasses the Customers workflow of the product from shipping, receiving, installation, use and maintenance
-Develop standard Customer journey maps in reprocessing
-Provides strategic future planning skills and visionary thinking all through the customer mindset
-Drive operational and executional excellence while leading creative thinking at scale across diverse product releases, platforms, and devices.
Duties - cont'd
Support/Define usability studies for NPD
-Includes onsite support for Human Factors testing
-Assist with recruitment as needed
Communications and Content Development
-Participate and lead speaking commercial engagements on behalf of STERIS.
-Represent STERIS Reprocessing on standard committees such as AAMI.
-Develop templates and training materials to support capitol business cases for budgeting.
-Collaborate with R&D and Marketing to translate impact of standards on portfolio and future initiatives.
Education Degree
Bachelor's Degree
Required Experience
-15 years' experience in Healthcare Reprocessing and/or Project Management
-Demonstrated experience in managing cross-functional projects or programs
-Ability to lead through ambiguity and inspire teams to follow in the face of change and innovation
-Familiarity with Lean-Agile principles and continuous improvement
-Champion of UX and human-centered thinking
-Experience with qualitative generative research, evaluative methodologies, and usability from concept formation through launch
-Experience conducting/moderating and planning one-on-ones, panels, and remote testing environments
-Ability to present insights in a compelling narrative and establish rapport with stakeholders as a Customer champion.
-Stay current with industry trends, emerging technologies, and best practices for UX design
Preferred Experience
-Experienced with participation in professional associations -preferred
-Successfully manage multiple projects and teams
-Ability to develop, inspire and align teams located in hybrid and global locations including cross-functional teams.
Skills
-Experience conducting insight work for healthcare environments
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.
If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.
Req ID: 45443
Job Category: Marketing/Communications