McDonald's Corporation
Supervisor, Design Operations
McDonald's Corporation, Chicago, Illinois, United States, 60290
Company Description: McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.
A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters. Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:Take a class at Hamburger UniversitySample future items in our Test KitchenUtilize the latest technology to connect with your team around the globeWe are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.Job Description: The McDonald's Global Experience Design team is a key part of the Customer Experience team (MCX), which provides user-centered experiences that deliver a cohesive and significant experience for customers and restaurant team members around the world. We are seeking a versatile design operations supervisor to join our Experience Design team.This position requires skills in problem-solving, operations, communications, budgeting and inclusive community-building. In this hands-on role, you’ll play a critical part in amplifying design’s impact as you proactively seek new ways to optimize process and continuously improve the designer experience at McDonald’s. The design operations supervisor will also assist Experience Design Leadership in executing special projects and contribute to strategy. The ideal candidate will be well-versed in User Experience and committed to creating an accessible experience on the team.ResponsibilitiesYour attention to detail is world-class, your communication skills impeccable, and you love solving a variety of challenges. You are always looking for opportunities to improve the way things work. In this role you will:Establish and maintain highly efficient operational procedures and processes that are simple, clear and accessible.Actively drive planning activities like annual budget cycles and bring a highly-detailed mind for finance.Lead the creation of org communications, in collaboration with Design Leadership.Help build culture and community on the design team.Manage tools and licensing.Assist in cross-functional collaboration.Take on special projects as needed.Qualifications2+ years of experience in user-centered experience design teams.Experience in finance or accounting.Familiar with common design tools, such as Figma, dScout, etc.Bachelor's degree in communication, design, human-computer interaction (HCI), or equivalent professional experience.Preferred qualificationsPortfolio demonstrating creative design thinking with an understanding of Human Centered Design.Design thinker who looks holistically for solutions that span the entire customer journey.Familiarity with technical considerations needed across various platforms being designed for.Excellent communication and presentation skills.Passionate about learning new and emerging design trends.Comfortable moving between detail-oriented and big-picture thinking.Good listener who can build trust with others and enable clear communication.Strong in written and verbal communication and able to document and share processes and activities in an engaging way.
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A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters. Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:Take a class at Hamburger UniversitySample future items in our Test KitchenUtilize the latest technology to connect with your team around the globeWe are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.Job Description: The McDonald's Global Experience Design team is a key part of the Customer Experience team (MCX), which provides user-centered experiences that deliver a cohesive and significant experience for customers and restaurant team members around the world. We are seeking a versatile design operations supervisor to join our Experience Design team.This position requires skills in problem-solving, operations, communications, budgeting and inclusive community-building. In this hands-on role, you’ll play a critical part in amplifying design’s impact as you proactively seek new ways to optimize process and continuously improve the designer experience at McDonald’s. The design operations supervisor will also assist Experience Design Leadership in executing special projects and contribute to strategy. The ideal candidate will be well-versed in User Experience and committed to creating an accessible experience on the team.ResponsibilitiesYour attention to detail is world-class, your communication skills impeccable, and you love solving a variety of challenges. You are always looking for opportunities to improve the way things work. In this role you will:Establish and maintain highly efficient operational procedures and processes that are simple, clear and accessible.Actively drive planning activities like annual budget cycles and bring a highly-detailed mind for finance.Lead the creation of org communications, in collaboration with Design Leadership.Help build culture and community on the design team.Manage tools and licensing.Assist in cross-functional collaboration.Take on special projects as needed.Qualifications2+ years of experience in user-centered experience design teams.Experience in finance or accounting.Familiar with common design tools, such as Figma, dScout, etc.Bachelor's degree in communication, design, human-computer interaction (HCI), or equivalent professional experience.Preferred qualificationsPortfolio demonstrating creative design thinking with an understanding of Human Centered Design.Design thinker who looks holistically for solutions that span the entire customer journey.Familiarity with technical considerations needed across various platforms being designed for.Excellent communication and presentation skills.Passionate about learning new and emerging design trends.Comfortable moving between detail-oriented and big-picture thinking.Good listener who can build trust with others and enable clear communication.Strong in written and verbal communication and able to document and share processes and activities in an engaging way.
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