Capital One
Principal Associate, Product Designer (Card Fraud & Disputes Design)
Capital One, Mc Lean, Virginia, us, 22107
Principal Associate, Product Designer (Card Fraud & Disputes Design)
Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.The focus of the Fraud & Disputes design team is to help customers through difficult situations with their credit card and purchases. We aim to help customers prevent, predict, and detect unwanted activity on their account. If something does go wrong, we build experiences across channels to guide our customers and agents through the right solution to get customers back on track. Our goals are in service of delivering excellent customer experiences while driving value for our business.The Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.What You'll Do:Collaboration & Connection
Collaborating with design, technology, product, and business teams to uncover customer and business needs, then translating them into engaging, simple, and intuitive design solutions and understandable concepts that evolve and enhance the product interface and experienceAdvocating for the customer through human centered design methods, including: discovery, research, ideation, whiteboard sessions, and user testingSupporting design-led workshops to engage and build alignment across different partners and teamsProactively offer recommendations and solutions by championing prioritization of design centered product enhancements grounded in research and analysisConnecting with design community peers in service of learning, sharing, and teachingWorking with partners and teams across various geographiesEmbracing and advocating for an experience mindset - this is as important to the work as the resultsParticipating in hiring by reviewing resumes, conducting interviews and attending consensus
Discovery & Delivery
Supporting early product definition by working with partners to participate in discovery sessions that uncover customer pain points and opportunitiesDemonstrating familiarity with design and prototyping tools to deliver cutting edge interactive concepts and enable successful collaboration across teamsParticipate in end-to-end product design by:
Collaborating closely with fellow user experience designers, researchers, product managers, and engineers to define, challenge and solve complex problems to enhance interactivity and delight usersPartnering closely with other designers to define and refine how our brand and interactions can be used to bring clarity, humanity, and inspiration to key moments in our digital customer experiencesCreating storyboards, interaction models, prototypes, and narrative demos resulting in low to high fidelity prototypesDesigning within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines for interaction + visual design for different devices (tablets, wearables, mobile, etc.) and platforms (such as web, Android, iOS, etc.)Supporting effective storytelling and presentation of visual concepts to various stakeholdersCreating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleaguesThinking systematically about creative problem-solving in order to scale your creative efforts to serve thousands of internal stakeholders and tens of millions of customersConfidently communicating your decision-making and the ideas of the team to a broad audience of internal stakeholders, including presenting your creative work to company leadershipManaging and leading multiple high-stakes projects and deadlines efficiently and effectively within a fast-paced product environment
Looking for a portfolio of work that demonstrates an intermediate level of understanding of Interaction and Visual Design in web or mobile experiences.Basic QualificationsAt least 4 years of commercial experience in UI/UX design, product design, interaction designer, or similar roleAt least 4 years of experience working with design and prototyping tools, such as FigmaPreferred QualificationsAt least 6 years of experience designing for cross-channel experiencesAt least 6 years of experience working with Product and Tech partnersFamiliarity working with and contributing to internal toolkits, frameworks, and design systemsExperience collaborating cross functionally between product design, engineering, and to ensure that brand experiences in product ship efficiently and with a high standard of quality
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Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.The focus of the Fraud & Disputes design team is to help customers through difficult situations with their credit card and purchases. We aim to help customers prevent, predict, and detect unwanted activity on their account. If something does go wrong, we build experiences across channels to guide our customers and agents through the right solution to get customers back on track. Our goals are in service of delivering excellent customer experiences while driving value for our business.The Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.What You'll Do:Collaboration & Connection
Collaborating with design, technology, product, and business teams to uncover customer and business needs, then translating them into engaging, simple, and intuitive design solutions and understandable concepts that evolve and enhance the product interface and experienceAdvocating for the customer through human centered design methods, including: discovery, research, ideation, whiteboard sessions, and user testingSupporting design-led workshops to engage and build alignment across different partners and teamsProactively offer recommendations and solutions by championing prioritization of design centered product enhancements grounded in research and analysisConnecting with design community peers in service of learning, sharing, and teachingWorking with partners and teams across various geographiesEmbracing and advocating for an experience mindset - this is as important to the work as the resultsParticipating in hiring by reviewing resumes, conducting interviews and attending consensus
Discovery & Delivery
Supporting early product definition by working with partners to participate in discovery sessions that uncover customer pain points and opportunitiesDemonstrating familiarity with design and prototyping tools to deliver cutting edge interactive concepts and enable successful collaboration across teamsParticipate in end-to-end product design by:
Collaborating closely with fellow user experience designers, researchers, product managers, and engineers to define, challenge and solve complex problems to enhance interactivity and delight usersPartnering closely with other designers to define and refine how our brand and interactions can be used to bring clarity, humanity, and inspiration to key moments in our digital customer experiencesCreating storyboards, interaction models, prototypes, and narrative demos resulting in low to high fidelity prototypesDesigning within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines for interaction + visual design for different devices (tablets, wearables, mobile, etc.) and platforms (such as web, Android, iOS, etc.)Supporting effective storytelling and presentation of visual concepts to various stakeholdersCreating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleaguesThinking systematically about creative problem-solving in order to scale your creative efforts to serve thousands of internal stakeholders and tens of millions of customersConfidently communicating your decision-making and the ideas of the team to a broad audience of internal stakeholders, including presenting your creative work to company leadershipManaging and leading multiple high-stakes projects and deadlines efficiently and effectively within a fast-paced product environment
Looking for a portfolio of work that demonstrates an intermediate level of understanding of Interaction and Visual Design in web or mobile experiences.Basic QualificationsAt least 4 years of commercial experience in UI/UX design, product design, interaction designer, or similar roleAt least 4 years of experience working with design and prototyping tools, such as FigmaPreferred QualificationsAt least 6 years of experience designing for cross-channel experiencesAt least 6 years of experience working with Product and Tech partnersFamiliarity working with and contributing to internal toolkits, frameworks, and design systemsExperience collaborating cross functionally between product design, engineering, and to ensure that brand experiences in product ship efficiently and with a high standard of quality
#J-18808-Ljbffr