Content Media Coordinator II_

**Job Description:**+ Perform visual inspection of printed books and technical review of files, identify root cause of errors, and recognize trends and areas for improvement to the file ingestion experience.+ Own and prioritize daily work allocation based on business needs to meet SLA and communicate risks proactively.+ Work effectively in an ambiguous work environment and communicate with team members and leadership regularly.+ Support internal stakeholders by researching, driving solutions and providing technical answers or solutions in non-technical terms to customer inquiries.+ Innovate and drives improvement to the customer experience.+ Build effective relationships with other departments.+ Consistently deliver results on improvement projects.+ Gain SME in technical areas owned by the team and maintain resources and documentation for all areas of responsibility.+ Meet business metrics and contact goals - SLA, AHT, accuracy (quality).**Key job responsibilities:**+ Manage book file creation and submission specifications, provide guidance and consults to internal teams related to potential file issues, author-facing file-creation issues, and more+ Troubleshoot file-related manufacturing issues using internal software and tools+ Troubleshoot other file-related questions related to ingestion, manufacturing, file specifications**Basic qualifications:**+ BA/BS (preferably in a graphics-related field), or an associate’s degree with minimum of 3 years graphics-related work experience.+ Clemson Dept. of Graphics Communications graduates are welcomed.**Preferred qualifications:**+ Preference given for candidates with hands-on print experience or graphics degree+ Demonstrated ability to work independently to complete projects within a given deadline+ Experience with Adobe Acrobat Pro, InDesign, Photoshop, or Illustrator+ Strong analytical skills that can be used to identify patterns, outliers and opportunities+ Aptitude to quickly learn new systems and software+ Excellent oral and written communication skills+ Attention to detail and quality control**About US Tech Solutions:**US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com (stechsolutionsinc.com) .US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,national origin, disability, or status as a protected veteran.