Content Review Associate- Chinese_

Accenture Flex offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work For (om/best-companies/accenture-84/) and Diversity Inc’s Top 50 Companies for Diversity (iversityinc.com/the-diversityinc-top-50-companies-for-diversity-2016/) lists.Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the user may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.Role Details+ Review, classify and/or remove content according to client guidelines, using specific tools and channels+ Understand and remain updated on changing client policies and guidelines+ Investigate, resolve, and relay complex content issues to the broader Trust and Safety team+ Serve as an advocate for the user community+ Participate in process improvement initiatives that improve quality and efficiency of work+ Participate in continuous training programs and workgroup discussions for optimal development in the role+ Engage in conversation around socially sensitive topics with the purpose of keeping our communities safeBasic Qualifications+ Minimum 1 year of experience in a professional or military setting+ Must be fluent in English and Chinese in verbal and written communication+ Minimum 6 months of experience with software for office productivity, including Microsoft OutlookSkills Needed+ Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies+ Excellent comprehension, communication, and English skills+ Strong coping, emotional resilience, and stress-management skills+ Strong attention to detail+ Comfort synthesizing and analyzing information from multiple streams+ Strong critical thinking and decision-making skills+ Deep familiarity and passion for the internet, internet platforms, and internet culture+ High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported​+ Ability to work well individually and as part of a team+ Ability to work differing rotations/shifts and non-standard work hours+ Flexibility in meeting changing business needs in a fast-paced environment+ Commitment to quality, efficiency, and effectiveness+ Previous business process outsourcing, customer service, or content moderation experience is a plusLocation:This is not a virtual or remote role. The role is located in office on the Northside of Austin, Texas. Relocation assistance is not provided.Hours & Shifts:The role requires ability to work 5 out of 7 days a week on an 8½-hour shift with 8 paid hours, and two consecutive days off per week. Depending on team supported, location, and business needs, hours, shifts, and rotation frequency are subject to change. Given the nature of our business being 24/7, 365 days a year, candidates will need to bring a degree of flexibility, and remain open to working different hours, shifts/rotating shifts, including holidays and weekends.As an Accenture employee, you will receive competitive rewards, access to benefits programs (WeCare) and world-class learning resources, while gaining job experience with one of the world’s leading professional services organizations.Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Maryland, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.Information on benefits is here. (ccenture.com/us-en/careers/local/flexcareers#block-section-total-rewards)Role Location Hourly Salary RangeCalifornia $26.60-$31.90Colorado $ 26.60-$26.60District of Columbia $27.80-$27.80New York $25.30 - $32.70Maryland $26.10 - $27.80Washington $27.30-$27.30What We BelieveWe have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (ccenture.com/us-en/about/inclusion-diversity/us-workforce)Equal Employment Opportunity StatementAccenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Accenture is committed to providing veteran employment opportunities to our service men and women.For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement (ccenture.com/content/dam/accenture/final/accenture-com/document/Annual-Policy-Statement-Regarding-EEO-2023-Applicant.pdf#zoom=50) .Requesting An AccommodationAccenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (ccenture.com/us-en/about/contact-us) or speak with your recruiter.Other Employment StatementsApplicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.