Global Financial Crimes Procedure Writer / Business Support - Program Lead_

Global Financial Crimes Procedure Writer / Business Support - Program LeadCharlotte, North Carolina;Chicago, Illinois; Atlanta, Georgia; Jacksonville, Florida**Job Description:**At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!**Job Description:**This job is responsible for supporting programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function. Key responsibilities include assisting department managers with critical change initiatives and communicating, influencing, and negotiating both vertically and horizontally to obtain or leverage necessary resources. Job expectations include delivering regulatory and executive material and ensuring results align to program strategy, simplification, and new capabilities.**Responsibilities:**+ Assists with defining program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders+ Partners closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives+ Supports the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators+ Analyzes, evaluates, and overcomes program risks and produces program reports for managers and stakeholders+ Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives+ Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution+ Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations**Skills:**+ Process Design+ Program Management+ Project Management+ Reporting+ Strategy Planning and Development+ Issue Management+ Oral Communications+ Presentation Skills+ Prioritization+ Problem Solving+ Performance Management+ Process Performance Management+ Process Simplification+ Risk Management+ Workforce PlanningRequired Qualifications:+ Minimum 5 years of Financial Crimes and Risk Management, specifically Fraud and / or AML experience+ 5 or more years of experience managing formal projects, program management, and/or change management work experience+ Experience in Process Design, Program Management, Project Management, Process Performance Management+ Experience with procedure writing+ Experience in Reporting+ Strategy Planning and Development+ Strong and effective communication and presentations skills, verbal and written+ Ability to solve complex problems through root cause analysis, management by fact and collaboration across wide constituency+ Solutions oriented - utilize critical thinking skills / business acumen and resources to make sound business decisions and reduce riskDesired Qualifications:+ Ability to work in a fast-paced environment; often with a high degree of ambiguity and prioritizing manage multiple priorities+ Highly organized and able to effectively multi-task+ Proficient Microsoft Office products (Word, Excel, PowerPoint, Visio)+ Proficient using Change Mgmt technologies+ Six Sigma Green Belt / Process Design Certification+ Project Management Certification+ Technical Skills - SharePoint, Tableau**Shift:**1st shift (United States of America)**Hours Per Week:**40Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.To view the "EEO is the Law" poster, CLICK HERE (ol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .To view the "EEO is the Law" Supplement, CLICK HERE (ol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.