Hilton
Communications Operator - GALLERYone, DoubleTree by Hilton Fort Lauderdale_
Hilton, Fort Lauderdale, Florida, United States,
The **DoubleTree Fort Lauderdale Galleria \(https://www\.hilton\.com/en/hotels/flltsdt\-galleryone\-doubletree\-suites/\)** is looking for their next **Communications Operator** to join their team\.The DoubleTree Fort Lauderdale Galleria is located on the intracoastal waterway, less than a five\-minute walk from Galleria Fort Lauderdale, being real close to conventions and cruises at Port Everglades\.**Shift Pattern:** Candidate must be able to work any of 3 different shifts\. 9:00am\-5:30pm | 10:00am\-6:30pm | 11:00am\-7:30pmRotating shifts throughout the week\.**Pay Rate:** $15\.00 per hour**What are the benefits of working for Hilton?\***Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:+ Go Hilton travel program: 100 nights of discounted travel+ Access to your pay when you need it through DailyPay+ Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at a 15 percent discount\!+ Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents+ Debt\-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications+ Flexible shifts and days off+ Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at\-home care+ Mental health resources including free counseling through our Employee Assistance Program+ Best\-in\-Class Paid Time Off \(PTO\)+ 401K plan and company match to help save for your retirement\*Available benefits may vary depending upon property\-specific terms and conditions of employment**What will I be doing?**As a Communications Operator, you would be responsible for answering and responding to internal and external calls in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. Specifically, you would be responsible for performing the following tasks to the highest standards:+ Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner+ Provide information and demonstrate knowledge of all hotel facilities and services+ Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations+ Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling+ Operate office equipment including, but not limited to, computers, PBX system, fax machine, e\-mail, etc\.**What are we looking for?**Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values:+ Hospitality \- We're passionate about delivering exceptional guest experiences\.+ Integrity \- We do the right thing, all the time\.+ Leadership \- We're leaders in our industry and in our communities\.+ Teamwork \- We're team players in everything we do\.+ Ownership \- We're the owners of our actions and decisions\.+ Now \- We operate with a sense of urgency and disciplineIn addition, we look for the demonstration of the following key attributes:+ Quality+ Productivity+ Dependability+ Customer Focus+ Adaptability**What will it be like to work for Hilton?**Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands \(http://jobs\.hiltonworldwide\.com/our\-brands/index\.php\) \. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\!**Job:** _Guest Services, Operations, and Front Office_**Title:** _Communications Operator \- GALLERYone, DoubleTree by Hilton Fort Lauderdale_**Location:** _null_**Requisition ID:** _HOT0AV1E_**EOE/AA/Disabled/Veterans**