Authorable Workflow Program Manager, gTech Users and Products_

The application window will be open until at least August 13, 2024. This opportunity will remain online based on business needs which may be before or after the specified date.Minimum qualifications:+ Bachelor’s degree or equivalent practical experience.+ 8 years of experience in a project and program management or a customer-facing role.Preferred qualifications:+ Experience with a background in technology, data-analysis, and program management.+ Ability to manage multiple, time-sensitive projects with competing priorities and multiple stakeholders.+ Ability to draw insights from data and manage recommended actions.+ Proven ability to manage multiple assignments simultaneously, work independently and drive projects to completion with minimal guidance and high attention to detail.+ Excellent problem-solving, strategic, and analytical skills, combined with a strong sense of ownership, and a proactive can-do attitude.+ Excellent communication, project management, and leadership skills, with a track record of handling multiple stakeholders and workstreams.At gTech’s Users and Products team (gUP), our mission is to help users get the most out of Google. We represent the voice of Google's users and many of our partners globally, sharing insights with the larger Google organization to enable exceptional customer and product experiences.gUP builds innovative solutions that take user experience and engagement with Google to the next level, supporting users across products, countries, cultures, incomes, and identities. We advocate for users through partnerships with product areas at Google (and some Alphabet businesses), supporting Google’s consumer products ecosystem and enabling numerous launches for Google’s consumer products each year.Come and join us in this exciting space and you will have access to greater growth and development opportunities through exposure to key areas of the business. This includes influencing product support strategy to improve our customers’ ability to self-resolve issues in simple and efficient ways and increasing efficiency of the support experience by automating end user support cases, setting the bar high for customer care at Google. In this role, you will support one or more products (e.g., Google Play, Fi, Pixel, Photos, GMail, GMB, etc.) in launching support optimization solutions as well as have the opportunity to work on next generation automation solutions, such as External and Robot workflows.Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.To learn more about gTech, check out our video (outube.com/watch?v=HcjR6ZngQcw) .The US base salary range for this full-time position is $132,000-$196,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google (oogle.com/benefits/) .+ Partner with gUP teams to understand business requirements and drive the need for developing/deploying Authorable Workflows (AWFs). Work closely with design and authoring vendors to ensure timely and quality delivery.+ Create and maintain a 4-quarter forecast of AWFs, factoring in business strategy, cost savings goals, product launches, and more. Ensure the pipeline is detailed and prioritized.+ Collaborate with Content, SSC, Tools and Technology, CE, Product Operations, UX, Analytics, and other teams to design, develop, test, and launch AWFs.+ Partner with Analytics to set up experiments and measure the impact of AWFs. Manage development risks and roadblocks.+ Drive pre-launch activities, prepare stakeholder status updates, deliver cross-functional communication, and manage operational tasks related to the AWF program.Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also oogle.com/eeo/ and oogle.com/jobs/dist/legal/OFCCP_EEO_Post.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: l/forms/aBt6Pu71i1kzpLHe2.