Sr. Program Manager, Service Operations, Amazon Ads Product Release, Services, a

DescriptionAmazon Advertising is dedicated to driving measurable outcomes for brand advertisers, agencies, authors, and entrepreneurs. Our ad solutions—including sponsored, display, video, and custom ads— leverage Amazon’s innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. With a range of flexible pricing and buying models, including self-service, managed service, and programmatic ad buying, these solutions help businesses build brand awareness, increase product sales, and more.As Sr. Program Manager, you are responsible for the definition and delivery of important programs aimed at optimizing the advertiser and shopper customer experience. You will identify and launch program tenets and success metrics, simplify current workflows to achieve our goals faster, and templatize efforts to reduce ambiguity for internal stakeholders. A key area of focus is to create a mechanism to ensure shopper and advertising customer experiences are meeting expectations. In this highly cross-functional role, you will lead and influence across product and business teams to meet your program goals. In this role, you will set objectives, analyze data, execute on your plans, and drive quantifiable continuous improvement - on behalf of our customers.Key job responsibilitiesProgram Managers are responsible for driving efficiencies within our business and delivering a positive experience with their program. They will look to take ownership of key priorities for our services teams, helping accelerate business growth. Key responsibilities include:• Driving and facilitating complex projects focusing on results and metric measurement.• Assisting with the definition and design of tools, standard operating procedures and processes.• Designing scaled processes by gathering functional requirements, identifying resources needed, and defining milestones and launch schedule to ensure timely and successful delivery of the projects.• Influencing stakeholders (including services leadership, Advertising Trust and Sales) outside your direct area of responsibility to ensure delivery.• Identifying and mitigating risks, and remove roadblocks within projects.• Driving accountability from stakeholders for progress on key program actions through active engagement and escalation.About the teamThe Service Operations team enables and scales advertiser success on and off Amazon through streamlined campaign workflows, accurate measurement and proactive prevention of defective ads, flawless high-traffic event management and services team training to ensure a positive end-customer experience. We partner with Campaign & Creative Management, Ad Operations and Design Concepts & Production teams.Basic Qualifications- Experience using data and metrics to determine and drive improvements- 5+ years of program or project management experience- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 5+ years of delivering cross functional projects experience- Experience implementing repeatable processes and driving automation or standardization- Experience defining and executing program requirementsPreferred Qualifications- Digital advertising and advertising technology experience- Proven track record of process simplification- Able to understand and write SQL queries- Strong experience with Excel and/or macro creationAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit mazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit boutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.