Antwerpen Automotive
Mitsubishi Service Advisor/Writer_
Antwerpen Automotive, Randallstown, Maryland, United States, 21133
DEALERSHIP SERVICE ADVISOR/WRITER
OUR LOCATION Antwerpen Mitsubishi 9400 Liberty Road Randallstown, MD 21133 Contact Keith Esposito Service: 443-418-5007
We are seeking an experienced, highly motivated, results-driven Service Advisor.
The ideal candidate will be responsible for greeting our service customers, scheduling service while ensuring our customers professional service repair experience.
* High Energy Motivated Dealership! * Great Pay Plan! * Our Benefits are outstanding! * Need to fill as soon as possible!
Qualifications * Previous experience in automotive or customer service industries * Working knowledge of the mechanical operations of vehicles * Excellent interpersonal, customer service, and organizational skills * Valid Driver's License * Intermediate skills in Microsoft Office products * Ability to understand and follow instructions * Ability to communicate effectively with customers and company personnel * Ability to read and comprehend instructions, correspondence, and memos * Ability to add, subtract, multiply and divide * Ability to apply common sense understanding to carry out instructions
Responsibilities * Summary: Responsible for selling, identifying and documenting service, maintenance, and repair service for customers * Responsible for scheduling service to be performed * Works with customer and technician to identify required maintenance * Advises customers on necessary and recommended services and repairs * Computes cost of replacement parts and labor to restore vehicle to condition specified by customer * Enters itemized estimate on service order and explains estimate to customer * Schedules appointments with customer * Maintains CSI at or above Company standards * Maintains an organized, clean and safe work area * Participates in required training and complies with company policies and procedures. * Records all hours worked accurately in company timekeeping system * Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships
Benefits are outstanding: * 401 (k), Life Insurance * Dental, Health, Vision Insurance * Paid Time Off
OUR LOCATION Antwerpen Mitsubishi 9400 Liberty Road Randallstown, MD 21133 Contact Keith Esposito Service: 443-418-5007
We are seeking an experienced, highly motivated, results-driven Service Advisor.
The ideal candidate will be responsible for greeting our service customers, scheduling service while ensuring our customers professional service repair experience.
* High Energy Motivated Dealership! * Great Pay Plan! * Our Benefits are outstanding! * Need to fill as soon as possible!
Qualifications * Previous experience in automotive or customer service industries * Working knowledge of the mechanical operations of vehicles * Excellent interpersonal, customer service, and organizational skills * Valid Driver's License * Intermediate skills in Microsoft Office products * Ability to understand and follow instructions * Ability to communicate effectively with customers and company personnel * Ability to read and comprehend instructions, correspondence, and memos * Ability to add, subtract, multiply and divide * Ability to apply common sense understanding to carry out instructions
Responsibilities * Summary: Responsible for selling, identifying and documenting service, maintenance, and repair service for customers * Responsible for scheduling service to be performed * Works with customer and technician to identify required maintenance * Advises customers on necessary and recommended services and repairs * Computes cost of replacement parts and labor to restore vehicle to condition specified by customer * Enters itemized estimate on service order and explains estimate to customer * Schedules appointments with customer * Maintains CSI at or above Company standards * Maintains an organized, clean and safe work area * Participates in required training and complies with company policies and procedures. * Records all hours worked accurately in company timekeeping system * Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships
Benefits are outstanding: * 401 (k), Life Insurance * Dental, Health, Vision Insurance * Paid Time Off