ServiceNow Design & Process Admin_

Job DescriptionThe ServiceNow Design & Process Administrator will act as Business Application Owner for various business tools & applications. This includes, but not limited to, end-to-end management of ServiceNow, SAP, AGILE, Tableau and other Data Warehouse applications.This role enables Business Operations by ensuring that applications are highly available to End User community with right level of access to required features and functionalities. This will require working cross-functionally with various internal and external teams including Managed Services Vendors.This individual works closely with senior management to understand business strategy and define future vision for tools & applications. It will require constantly evaluating current tools set and make recommendations for future. This individual will also be responsible for managing vendor relationship and contract management with vendor(s).Manage day-to-day administration tasks internally and monitor & manage complex activities by Managed Services Vendor that includes platform maintenance and upgradesOwn entire life cycle of enhancements of existing functionality from End User Request to deployment that will involve business requirements, design, development, and user acceptance testing phasesLead projects and programs for new functionalities from project charter to Go-Live including project planning, execution that includes vendor management, financials, and risk managementEnsure support of all End Users request tickets for break/fixProvide strategy and roadmap for ServiceNow to align with and enable business visionCreate SOPs and other documentation for operational management of tools but also create guides for End Users using of the toolsManage projects and programs related to all Business Applications & ToolsNegotiate support contracts with vendor(s)We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: om/workforce-privacy-policy/ .Skills and RequirementsBachelors degree or equivalent combination of education and experience5+ Years of demonstrated track record of leading Application Development projects and programs from concept to deploymentExperience creating design documents from Business Requirements that include workflows, portal design elements, notifications triggers and SLAsHighly skilled in reviewing as well as generating SOPsProficiency with Microsoft Suite including SharePointSQL experience2 years experience of ServiceNow platform administration2 years' experience of ServiceNow workflow design and implementation3 Years experience in Vendor Management and Contract Negotiation nullWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.