Central Operations Specialist, Prime Video_

DescriptionHow often have you had an opportunity to be at ground zero of a disruptive, fast-growing, and evolutionary global Amazon service? How frequently do you get to start from the foundation and solve customer needs at a global scale in a fast-growing entertainment streaming industry? At Prime Video, we are pioneering a new generation of digital supply chain at a remarkable speed to accelerate our market position and global reach. If this sounds interesting, come build the future of streaming entertainment with us!Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic and global environment where innovating on behalf of our customers is at the heart of everything we do.We are seeking a bright, customer-obsessed, driven, and creative individual to join our team as a Central Operations Specialist. Qualified candidates will have experience driving operational excellence through meticulous pre-launch checks, effective problem-solving, and continuous process optimization. This role is crucial for maintaining the quality and reliability of our content delivery to Prime Video customers.Key job responsibilities- Conduct thorough pre-launch checks of high-value content, utilizing cutting-edge automation tools to ensure accuracy and efficiency.- Perform Root Cause Analyses (RCAs) to identify and address operational issues, preventing their recurrence.- Dynamically update and refine Standard Operating Procedures (SOPs) in response to new insights and technologies, maintaining operational agility.- Collaborate with cross-functional teams to enhance operational workflows and customer experience.A day in the lifeFocus on the rigorous day-to-day operations, including continuous process checks and improvement initiatives.Drive innovation in publishing capabilities by influencing and partnering with the engineering and tech teams.Work effectively in a team environment and cross-functionally with Prime Video Catalog technology teams, engineers, Studio Productions, Analytics, Product, and Video Content Services.About the teamOur mission is to make available to Prime Video customers the largest and highest quality, and most enriched catalog of video content anywhere in the world. We aim to create a friction-free self-service delivery experience that meets the needs of all studio partners regardless of size, budget, location, language, or technical capability. By doing so, we remove distribution limitations and level the playing field across studios, so every title is available to every customer worldwide and the best content wins.Basic Qualifications- Experience in Operations- Proficient skills in Excel to track and analyze complex data sets, including the use of basic formulas and formatting- Strong analytical skills and proficiency in data analysis tools- Excellent communication skills and the ability to work effectively in a team environment- Proven track record of problem-solving and process improvementPreferred Qualifications- Knowledge of Lean principles and DMAIC methodology- Advanced Excel skills (pivot tables, data visualization, advanced formulas, etc.)- Experience in MS Access and SQL- Experience with digital content delivery systems and workflows- Familiarity with automation tools and methodologies- A passion for technology and innovation, with a continuous learning mindsetAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit mazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $60,000/year in our lowest geographic market up to $115,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit boutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.