CX Communication and Training Manager_

Are you a dynamic professional with a passion for communications and training? We are seeking an experienced CX Communications and Training Manager to join our team and lead initiatives that drive stakeholder engagement and enhance our Customer Centricity mindset.**CX Communications and Training Manager****100% Remote (Must work EST hours)****6 Month Contract w/ possible extension****$65 - $68/hour****Key Responsibilities:****Communications:**+ Develop and implement a strategic communications plan in collaboration with the Operational Excellence team.+ Create and manage content that highlights CX value, ensuring it is easily accessible and actionable.+ Lead the execution of internal and external communications, managing key channels such as websites, Teams, and mailboxes.+ Design and oversee the development of communication templates for newsletters, publications, and presentations.+ Continuously seek and implement improvements to communication operations.**Training:**+ Oversee the development and implementation of a comprehensive CX training curriculum.+ Translate complex compliance and technical subjects into engaging and effective training materials.+ Manage training initiatives, content review, and approval processes.+ Act as a subject matter expert in training content development, directly contributing to key training materials.+ Set up and maintain training platforms, ensuring the availability of user guides and tools.+ Stay updated on best practices in training and development, adopting new formats and approaches.+ Collaborate with global stakeholders involved in training initiatives.+ Monitor and report on training performance metrics, driving continuous improvement.**Basic Qualifications:**+ Experience in communications and/or training roles, preferably in the pharmaceutical or healthcare industry.+ Proficiency in instructional design, blended and distance learning, and learning technologies.+ Proven experience in managing vendors, developing content, and overseeing communication channels.+ Superior communication, critical thinking, and presentation skills.+ Ability to manage multiple priorities and projects, ensuring deadlines are met.+ Strong organizational skills and the ability to work independently.**Preferred Qualifications:**+ Bachelor’s degree in Communications, Human Resources, or Business Management.+ Experience in the pharmaceutical or healthcare industry.+ Familiarity with design thinking and process implementation.If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.