Communications Center Specialist_

Job Description*THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $68,262.00 - $78,501.00** YOU MUST BE A CURRENT EMPLOYEE OF THE ADMINISTRATION FOR CHILDEN’S SERVICES TO BE CONSIDERED FOR THIS POSITION. **THIS POSITION IS ONLY OPEN TO CANDIDATES WHO ARE PERMANENT (NOT PROVISIONAL) IN THE CIVIL SERVICE TITLE OF STAFF ANALYST. *The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services and provides subsidized childcare vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement and programs for youth in the community.The Systems Support Office (SSO) was created to aid in the implementation of Improved Outcome for Children (IOC) by consolidating systems user support, to perform Connections system approvals that could not be performed by contract agency case managers and to centralize all NYS Legacy systems data entry previous performed by staff across multiple ACS divisions. Today, the SSO has five functional areas responsible for performing a multitude of tasks necessary for ACS program areas and contract agencies to deliver child welfare services to New York City Children and Families.The Communication Center Specialist (CCS) is responsible for assisting in the resolution of concerns that arises between ACS and provider agency staff during the services case opening process, on-going case maintenance and case closing problems in Connections (CNNX), Welfare Management System (WMS), Child Case Review System (CCRS), and Preventive Organization Management Information System (PROMIS). They will assess all requests, identifying and troubleshooting problems for technical and business resolution.The CSS' specific tasks would include:- Create Family Service Intakes (FSI) and progress to Family Service Stages (FSS).- Respond to case practice and procedural questions from ACS and Provider Agency staff.- Review and process requests for conversion of cases from CWS stages to ADVPO stages.- Process Application Registration for all newly created FSS.- Assist with merging/splitting persons and case records, as well as reopening cases closed in error.- Assign ACS and Provider agency staff appropriate case roles, as well as assist with inter-agency case and role transfers in CNNX and CCRS.- Maintain WMS, CCRS, PROMIS and CNNX for all activities- Assist in the development/revision of Systems Support Office business processes.- Assist in processing and reviewing CNNX Pending Activities Grid and troubleshooting placement discrepancies.- Assist with implementing the Family First Prevention Services Act (FFPSA), conduct CNNX case reviews to support POS-Line entry.- Assist with cross-divisional role assignments/case transfers in support of the provider agency End of Contract procedure.- Assist with CNNX Workload transfers in support of the provider agency closedown process.- Review cross-divisional foster care case transfers to SSO and update the Case Transfer Database.- Manual entry of Activities movements for special case circumstance.- Assist with Division of Finance special projects.ADDITIONAL INFORMATION:Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report.TO APPLY:Please go to www.cityjobs.nyc.gov or www.nyc.gov/ess for current NYC employees and search for Job ID # 638258.No phone calls, faxes or personal inquiries permitted.Note: Only candidates under consideration will be contacted.Qualifications1. A master’s degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U.S. Secretary of Education and the Council for Higher Education Accreditation (CHEA) in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field; or2. A baccalaureate degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U.S. Secretary of Education and the Council for Higher Education Accreditation (CHEA) and two years of satisfactory full-time professional experience working in one or a combination of the following areas: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; or in management or methods analysis, operations research, organizational research or program evaluation; or in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation or fiscal management; or in a related area.Special Note:To be eligible for placement in Assignment Level II, individuals must have, after meeting the minimum requirements, one additional year of professional experience as described in "2" above.Additional InformationThe City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.