Id.me
Content Manager - Enterprise Knowledge Management McLean, Virginia
Id.me, Mc Lean, Virginia, us, 22107
Content Manager - Enterprise Knowledge Management Company Overview
ID.me is a high-growth enterprise software company that simplifies how people prove and share their identity online. The company empowers people to control their data through a portable and trusted login, which means they don’t need to create a new password when visiting sites that have the ID.me button. ID.me’s digital identity network has over 117 million registered members, and is used by fourteen federal agencies, agencies in 30 states and over 600 corporations for secure identity proofing and verification.
Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.Role Overview
The Member Operations Content Manager will be instrumental in designing, developing, and maintaining high-quality training materials for the Member Operations team. This role focuses on the creation of engaging and effective training content for Trusted Referee and General Support agents, keeping our knowledge repositories current, and supporting the overall training presentation process. This position requires a keen understanding of learning technologies, instructional design, and process optimization.Key Responsibilities
Create and implement innovative training materials, including digital modules, instructional videos, and comprehensive guides, tailored for Trusted Referee and General Support agents.Maintain and update training databases and knowledge repositories to ensure accuracy and relevance of information.Assist in the preparation and refinement of training presentations, ensuring materials are aligned with current practices and industry standards.Serve as a subject matter expert on all Member Operations processes, providing critical insights and guidance to both new hires and existing staff.Work closely with the Director of Training and other departmental leaders to identify training needs and improve training effectiveness.Regularly evaluate the effectiveness of training content through assessments, feedback, and performance metrics, and make adjustments as necessary.Qualifications
Minimum of 5+ years of experience in a content management / training role.Excellent communication and presentation skills, with the ability to simplify complex technical information.Proven ability to create engaging and informative training content.Experience with digital training platforms and e-learning tools.Ability to work cross-functionally and collaborate with teams across the organization.Strong project management skills, with the ability to manage multiple projects simultaneously.Passionate about fostering a culture of continuous learning and development.The annual base salary listed below for this role is based on experience, skills, education, relevant training and geographic location. Company bonus, incentive for sales roles, equity, and benefits are available depending on the role.Pay Range: $81,000 - $108,000 USDEqual Employment Opportunity ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity.
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ID.me is a high-growth enterprise software company that simplifies how people prove and share their identity online. The company empowers people to control their data through a portable and trusted login, which means they don’t need to create a new password when visiting sites that have the ID.me button. ID.me’s digital identity network has over 117 million registered members, and is used by fourteen federal agencies, agencies in 30 states and over 600 corporations for secure identity proofing and verification.
Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.Role Overview
The Member Operations Content Manager will be instrumental in designing, developing, and maintaining high-quality training materials for the Member Operations team. This role focuses on the creation of engaging and effective training content for Trusted Referee and General Support agents, keeping our knowledge repositories current, and supporting the overall training presentation process. This position requires a keen understanding of learning technologies, instructional design, and process optimization.Key Responsibilities
Create and implement innovative training materials, including digital modules, instructional videos, and comprehensive guides, tailored for Trusted Referee and General Support agents.Maintain and update training databases and knowledge repositories to ensure accuracy and relevance of information.Assist in the preparation and refinement of training presentations, ensuring materials are aligned with current practices and industry standards.Serve as a subject matter expert on all Member Operations processes, providing critical insights and guidance to both new hires and existing staff.Work closely with the Director of Training and other departmental leaders to identify training needs and improve training effectiveness.Regularly evaluate the effectiveness of training content through assessments, feedback, and performance metrics, and make adjustments as necessary.Qualifications
Minimum of 5+ years of experience in a content management / training role.Excellent communication and presentation skills, with the ability to simplify complex technical information.Proven ability to create engaging and informative training content.Experience with digital training platforms and e-learning tools.Ability to work cross-functionally and collaborate with teams across the organization.Strong project management skills, with the ability to manage multiple projects simultaneously.Passionate about fostering a culture of continuous learning and development.The annual base salary listed below for this role is based on experience, skills, education, relevant training and geographic location. Company bonus, incentive for sales roles, equity, and benefits are available depending on the role.Pay Range: $81,000 - $108,000 USDEqual Employment Opportunity ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity.
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