Highmark Health
Director Integrated Experience Design
Highmark Health, Pierre, South Dakota, United States, 57501
Highmark Health Director Integrated Experience Design Pierre, South Dakota This job will be a key player in re-imagining our Living Health digital experience—leading strategic work to transform the post-password digital experience for the people we serve who are seeking care. The incumbent will oversee the end-to-end process to conceptualize and design how people interact with finding and accessing virtual/physical medical and behavioral care in tight collaboration with our Experience, Strategy, Research and Design teams. This will result in highly usable and engaging digital solutions within the platform.
Ensure you read the information regarding this opportunity thoroughly before making an application.ESSENTIAL RESPONSIBILITIESPerform management responsibilities to include hiring and termination decisions, coaching and development, rewards and recognition, performance management, and staff productivity.Plan, organize, staff, direct, and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.Leverage design knowledge to collaborate with stakeholders to define, plan, and design the appropriate end-to-end cross-channel experiences and solutions from a customer and clinician point of view to achieve customer engagement, clinician engagement, health outcomes, and affordability targets.Provide periodic informal work guidance/direction to junior team members; provide performance input and recommendations to management for development/training plans. May have supervisory responsibilities on a project basis.Develop analytical frameworks, approach, and methodology best practices to analyze strategy issues and monitor initiatives.Evaluate new software or technology capabilities, assess vendor solutions, and manage ongoing partnerships with third parties such as digital agencies, software vendors, BCBSA, and other key vendors.Convey and prioritize needs from comprehensive listening systems in collaboration with Portfolio Insights & Acceleration and other Enterprise teams to identify client, customer, and clinician needs and expectations.Access market intelligence capabilities focused on understanding market products, innovations, competitor solutions, and any aspect of information needed to support the design process.Apply a customer and clinician-centric lens to problems and advocate for a combined customer and clinician view in all interactions.Lead design sessions with the design team, Experts, and other business partners. Apply a variety of methods and approaches to facilitate problem-solving; experiment to find the best solutions.Other duties as assigned or requested.EDUCATIONRequiredBachelor's Degree in Business, Design, Healthcare Administration, Economics, Analytics, or relevant experience and/or education as determined by the company in lieu of bachelor's degree.PreferredMaster's Degree in Business, Design, Healthcare Administration, Economics, Analytics, or related field.EXPERIENCERequired7 years of related progressive experience in the area of specialization, including experience in leading large projects.5 years in Technology, Business or Healthcare.1 year with strategy/management consulting firms or internal strategy groups of healthcare companies.Preferred3 years in the design of complex digital platform products and/or 'living' design systems.3 years applying design process within Agile technology/R&D environments.3 years with Health Insurance and/or Provider operations.3 years with operational improvement.3 years of knowledge of membership, rates, financial, economic, and competitive data.LICENSES or CERTIFICATIONSRequiredNonePreferredNoneSKILLSExcellent written, interpersonal, communication, and presentation skills.Highly motivated with exceptional organizational skills, including the ability to effectively handle multiple projects simultaneously.Knowledge of software development lifecycle, from planning to delivery.Experience developing business cases and building ROI for programs from planning through execution.Language (Other than English):
NoneTravel Requirement:
0% - 25%PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONSPosition Type:
Office-basedTeaches/trains others regularly: OccasionallyTravel regularly from the office to various work sites: OccasionallyPhysical work site required: YesLifting: up to 10 pounds: ConstantlyLifting: 10 to 25 pounds: OccasionallyDisclaimer:
The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.Compliance Requirement:
This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.Pay Range Minimum:
$126,400.00Pay Range Maximum:
$233,700.00Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law.
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Ensure you read the information regarding this opportunity thoroughly before making an application.ESSENTIAL RESPONSIBILITIESPerform management responsibilities to include hiring and termination decisions, coaching and development, rewards and recognition, performance management, and staff productivity.Plan, organize, staff, direct, and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.Leverage design knowledge to collaborate with stakeholders to define, plan, and design the appropriate end-to-end cross-channel experiences and solutions from a customer and clinician point of view to achieve customer engagement, clinician engagement, health outcomes, and affordability targets.Provide periodic informal work guidance/direction to junior team members; provide performance input and recommendations to management for development/training plans. May have supervisory responsibilities on a project basis.Develop analytical frameworks, approach, and methodology best practices to analyze strategy issues and monitor initiatives.Evaluate new software or technology capabilities, assess vendor solutions, and manage ongoing partnerships with third parties such as digital agencies, software vendors, BCBSA, and other key vendors.Convey and prioritize needs from comprehensive listening systems in collaboration with Portfolio Insights & Acceleration and other Enterprise teams to identify client, customer, and clinician needs and expectations.Access market intelligence capabilities focused on understanding market products, innovations, competitor solutions, and any aspect of information needed to support the design process.Apply a customer and clinician-centric lens to problems and advocate for a combined customer and clinician view in all interactions.Lead design sessions with the design team, Experts, and other business partners. Apply a variety of methods and approaches to facilitate problem-solving; experiment to find the best solutions.Other duties as assigned or requested.EDUCATIONRequiredBachelor's Degree in Business, Design, Healthcare Administration, Economics, Analytics, or relevant experience and/or education as determined by the company in lieu of bachelor's degree.PreferredMaster's Degree in Business, Design, Healthcare Administration, Economics, Analytics, or related field.EXPERIENCERequired7 years of related progressive experience in the area of specialization, including experience in leading large projects.5 years in Technology, Business or Healthcare.1 year with strategy/management consulting firms or internal strategy groups of healthcare companies.Preferred3 years in the design of complex digital platform products and/or 'living' design systems.3 years applying design process within Agile technology/R&D environments.3 years with Health Insurance and/or Provider operations.3 years with operational improvement.3 years of knowledge of membership, rates, financial, economic, and competitive data.LICENSES or CERTIFICATIONSRequiredNonePreferredNoneSKILLSExcellent written, interpersonal, communication, and presentation skills.Highly motivated with exceptional organizational skills, including the ability to effectively handle multiple projects simultaneously.Knowledge of software development lifecycle, from planning to delivery.Experience developing business cases and building ROI for programs from planning through execution.Language (Other than English):
NoneTravel Requirement:
0% - 25%PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONSPosition Type:
Office-basedTeaches/trains others regularly: OccasionallyTravel regularly from the office to various work sites: OccasionallyPhysical work site required: YesLifting: up to 10 pounds: ConstantlyLifting: 10 to 25 pounds: OccasionallyDisclaimer:
The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.Compliance Requirement:
This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.Pay Range Minimum:
$126,400.00Pay Range Maximum:
$233,700.00Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law.
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