Warner Media, LLC.
UX Lead
Warner Media, LLC., Seattle, Washington, us, 98127
Welcome to Warner Bros. Discovery… the stuff dreams are made of.Who We Are…When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the
storytellers
bringing our characters to life, the
creators
bringing them to your living rooms and the
dreamers
creating what’s next…From brilliant creatives to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.Every great story has a new beginning, and yours starts here.Position SummaryWe are actively seeking an experienced Lead UX Researcher to join the Direct-to-Consumer Product UX Research Team to fuel design and development of the Max video streaming experience with rich customer insights. In this role, you will have the opportunity to lead a variety of research workstreams informing critical business decisions for the Max product roadmap and feature development. Collaboration will be key as you work closely with research colleagues, product managers, and designers to identify high value customer problems to solve, drive research to answer key questions, and then apply the findings to new solutions.This is a high-impact position that demands exceptional communication and stakeholder collaboration skills to be successful. The ideal candidate not only possesses strong research skills, but also applies strategic and critical thinking to every situation with the intent of increasing value to the business and delighting subscribers.
Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.ResponsibilitiesProvide UX research insights to equip product and design teams with strategic and tactical data used for product decisions such as feature prioritization and innovation.Stay abreast of stakeholder OKRs and priorities to proactively identify top research needs and recommend research to progress team efforts and reach goals.Propose research plans with guidance from the Program Director, including customer problem space and business value, key questions to answer, research approach, study objectives, method justification, staff resources, tools, labs, and budget needed.Communicate project status with stakeholders with guidance and oversight from Program Directors.Depending on the research scope, you may lead a small team of in-house or vendor research teams.Conduct global research studies end-to-end, including identifying research needs, setting objectives and metrics, determining methods, coordinating prototype delivery with design, recruiting plan, study session guide, study moderation, survey programming, data analysis, and reporting.Present insights and hold workshops with stakeholder teams to apply the insights to product decisions and design solutions.Hands-on project management of user research studies including project communication, vendor selection and contract management, software tool logistics, cost estimation and forecasting resources, timelines and deliverable schedule, and coordinating recruitment.Maximize insights by mining and synthesizing data across the research team, behavioral analytics, and data science.Distill and translate data into actionable insights that are clear and simple to all levels in the organization.Ensure the highest quality data in balance with the need for speed in decision-making.Advocate for the needs of the customer, consult on best practices and UX standards.Grow the UXR team's global expertise and value to the business; explore new ways to discover user insights, experiment with the latest research methods, and stay abreast of customer trends.RequirementsAt least 8+ years of progressively complex practical work experience in a UX Researcher role on a global product development team or consulting group.
2+ years leading high profile research projects and presenting to business decision-makers.2+ years leading a small team of researchers to plan and execute projects.
Graduate degree in Engineering Human Factors, Engineering Psychology, Human-Computer Interaction, or similar, with formal training in usability testing.Experience conducting research for global products with stakeholders and audiences outside the U.S.Strong business acumen and client-management skills with the ability to adapt research approach and communication to various working styles.Proven track record of designing and executing research studies that generate clear actionable outcomes.Strong command of mixed-methods research and experiments.Practical experience with qualitative studies and ability to adapt methods to remote-only testing.Proficiency with quantitative methods including customer survey and statistical analysis.Proficiency with research software for project planning, remote/online research studies, and statistical analysis.Excellent communication and presentation skills in all categories; verbal, visual, and written.Agile growth mindset with the ability to work in a fast-paced environment and pivot quickly.Demonstrated experience using critical problem-solving skills in both strategic and tactical research applications.Commitment to fostering an inclusive team culture, built on empathy and radical candor.Preferred QualificationsTechnical background with relevant work experience in ecommerce, video streaming, social media, and interactive entertainment.Subject matter expertise with Connected TV devices and/or game consoles.Experience testing streaming media platforms and immersive displays.Experience leveraging machine learning or AI driven tools to solve complex problems.Project portfolio required for interview, excluding projects under NDA.Championing Inclusion at WBDWarner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to any category protected by law.
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storytellers
bringing our characters to life, the
creators
bringing them to your living rooms and the
dreamers
creating what’s next…From brilliant creatives to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.Every great story has a new beginning, and yours starts here.Position SummaryWe are actively seeking an experienced Lead UX Researcher to join the Direct-to-Consumer Product UX Research Team to fuel design and development of the Max video streaming experience with rich customer insights. In this role, you will have the opportunity to lead a variety of research workstreams informing critical business decisions for the Max product roadmap and feature development. Collaboration will be key as you work closely with research colleagues, product managers, and designers to identify high value customer problems to solve, drive research to answer key questions, and then apply the findings to new solutions.This is a high-impact position that demands exceptional communication and stakeholder collaboration skills to be successful. The ideal candidate not only possesses strong research skills, but also applies strategic and critical thinking to every situation with the intent of increasing value to the business and delighting subscribers.
Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.ResponsibilitiesProvide UX research insights to equip product and design teams with strategic and tactical data used for product decisions such as feature prioritization and innovation.Stay abreast of stakeholder OKRs and priorities to proactively identify top research needs and recommend research to progress team efforts and reach goals.Propose research plans with guidance from the Program Director, including customer problem space and business value, key questions to answer, research approach, study objectives, method justification, staff resources, tools, labs, and budget needed.Communicate project status with stakeholders with guidance and oversight from Program Directors.Depending on the research scope, you may lead a small team of in-house or vendor research teams.Conduct global research studies end-to-end, including identifying research needs, setting objectives and metrics, determining methods, coordinating prototype delivery with design, recruiting plan, study session guide, study moderation, survey programming, data analysis, and reporting.Present insights and hold workshops with stakeholder teams to apply the insights to product decisions and design solutions.Hands-on project management of user research studies including project communication, vendor selection and contract management, software tool logistics, cost estimation and forecasting resources, timelines and deliverable schedule, and coordinating recruitment.Maximize insights by mining and synthesizing data across the research team, behavioral analytics, and data science.Distill and translate data into actionable insights that are clear and simple to all levels in the organization.Ensure the highest quality data in balance with the need for speed in decision-making.Advocate for the needs of the customer, consult on best practices and UX standards.Grow the UXR team's global expertise and value to the business; explore new ways to discover user insights, experiment with the latest research methods, and stay abreast of customer trends.RequirementsAt least 8+ years of progressively complex practical work experience in a UX Researcher role on a global product development team or consulting group.
2+ years leading high profile research projects and presenting to business decision-makers.2+ years leading a small team of researchers to plan and execute projects.
Graduate degree in Engineering Human Factors, Engineering Psychology, Human-Computer Interaction, or similar, with formal training in usability testing.Experience conducting research for global products with stakeholders and audiences outside the U.S.Strong business acumen and client-management skills with the ability to adapt research approach and communication to various working styles.Proven track record of designing and executing research studies that generate clear actionable outcomes.Strong command of mixed-methods research and experiments.Practical experience with qualitative studies and ability to adapt methods to remote-only testing.Proficiency with quantitative methods including customer survey and statistical analysis.Proficiency with research software for project planning, remote/online research studies, and statistical analysis.Excellent communication and presentation skills in all categories; verbal, visual, and written.Agile growth mindset with the ability to work in a fast-paced environment and pivot quickly.Demonstrated experience using critical problem-solving skills in both strategic and tactical research applications.Commitment to fostering an inclusive team culture, built on empathy and radical candor.Preferred QualificationsTechnical background with relevant work experience in ecommerce, video streaming, social media, and interactive entertainment.Subject matter expertise with Connected TV devices and/or game consoles.Experience testing streaming media platforms and immersive displays.Experience leveraging machine learning or AI driven tools to solve complex problems.Project portfolio required for interview, excluding projects under NDA.Championing Inclusion at WBDWarner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to any category protected by law.
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