Encore
Sr. Event Technical Lead, Audio Visual - JW Marriott LA Live
Encore, Los Angeles, California, United States, 90079
The approximate hourly range is based on skills & experience $25.00 - $29.00 per hour.Position Overview The Sr. Technical Lead is a Mid-Tier technical Operator, focusing on small general session work, or assisting with larger general sessions. This is intended to be a bridge between technical lead and technical specialist and reports to an Operations Manager, Dir, Operations or DET.Key Job ResponsibilitiesEquipment Operation
Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.Troubleshoots technical issues and resolve problems quickly as they arise.Complies with all Company security and safety measures.Ensures equipment is secure from theft and/or damage when in use.Customer Service
Provides excellent service and strives to exceed the expectations and needs of internal and external customers.Maintains a positive relationship with all clients through effective communication.Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction.Understands and fosters the hotel/client relationship.Training/Staff Development
Creates an atmosphere that fosters the development of technical and leadership skills in other employees.Provides mentorship and coaching to technical, sales, and operations team members to develop technical skills as needed.Event Supervision
Performs advanced work (pre/during/post event) with operations team members.Supervises and directs other technicians during an event.Equipment Maintenance
Assists team with proper security, storage, transportation, and maintenance of equipment.Performs inventory and forecasting of equipment needs.Job Qualifications
Bachelor’s Degree is preferred.2+ years of field experience in specialty area is required.2-3 years of customer service or hospitality experience is preferred.Internal applicants must be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date.Internal Candidates must show completion of 50% of hands-on skill verification for appropriate core discipline (Audio, Lighting, Projection, Video).Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.Strong customer, client and coworker interface experience and abilities.A valid driver’s license is required for team members in positions that may operate Company vehicles. Additional DOT requirements may need to be met if applicable.Must be able to lift 50 lbs.Competencies
Deliver World Class ServiceHospitalityOwnershipDo The Right ThingDemonstrates Self-AwarenessDrive ResultsEnsures AccountabilitySee The Big PictureDecision QualityManages ComplexityValue PeopleCollaboratesFor more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).Work Environment
Hotel
A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.WarehouseWork is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.Physical Requirements Team members are required to meet the specified physical criteria to effectively execute essential job functions. The frequency options for these requirements are categorized as Continuously, Frequently, Occasionally, and Never.Occasionally:
Peripheral VisionCarrying 51-100 lbs.Pushing/Pulling Over 100 lbs.Frequently:
Color VisionDepth PerceptionLifting 16-50 lbs.Carrying 16-50 lbs.Pushing/Pulling 16-50 lbs. & 51-100 lbs.Continuously:
Close VisionDistance VisionHearingLifting 0-15 lbs.Carrying 0-15 lbs.Pushing/Pulling 0-15 lbs.In terms of time allocation per day:0-1 hours/day: Climbing2-3 hours/day: Sitting, Stooping, Crawling, Kneeling, Bending, Reaching (above your head)4-5 hours/day: Standing, Walking, GraspingThe above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.Troubleshoots technical issues and resolve problems quickly as they arise.Complies with all Company security and safety measures.Ensures equipment is secure from theft and/or damage when in use.Customer Service
Provides excellent service and strives to exceed the expectations and needs of internal and external customers.Maintains a positive relationship with all clients through effective communication.Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction.Understands and fosters the hotel/client relationship.Training/Staff Development
Creates an atmosphere that fosters the development of technical and leadership skills in other employees.Provides mentorship and coaching to technical, sales, and operations team members to develop technical skills as needed.Event Supervision
Performs advanced work (pre/during/post event) with operations team members.Supervises and directs other technicians during an event.Equipment Maintenance
Assists team with proper security, storage, transportation, and maintenance of equipment.Performs inventory and forecasting of equipment needs.Job Qualifications
Bachelor’s Degree is preferred.2+ years of field experience in specialty area is required.2-3 years of customer service or hospitality experience is preferred.Internal applicants must be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date.Internal Candidates must show completion of 50% of hands-on skill verification for appropriate core discipline (Audio, Lighting, Projection, Video).Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.Strong customer, client and coworker interface experience and abilities.A valid driver’s license is required for team members in positions that may operate Company vehicles. Additional DOT requirements may need to be met if applicable.Must be able to lift 50 lbs.Competencies
Deliver World Class ServiceHospitalityOwnershipDo The Right ThingDemonstrates Self-AwarenessDrive ResultsEnsures AccountabilitySee The Big PictureDecision QualityManages ComplexityValue PeopleCollaboratesFor more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).Work Environment
Hotel
A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.WarehouseWork is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.Physical Requirements Team members are required to meet the specified physical criteria to effectively execute essential job functions. The frequency options for these requirements are categorized as Continuously, Frequently, Occasionally, and Never.Occasionally:
Peripheral VisionCarrying 51-100 lbs.Pushing/Pulling Over 100 lbs.Frequently:
Color VisionDepth PerceptionLifting 16-50 lbs.Carrying 16-50 lbs.Pushing/Pulling 16-50 lbs. & 51-100 lbs.Continuously:
Close VisionDistance VisionHearingLifting 0-15 lbs.Carrying 0-15 lbs.Pushing/Pulling 0-15 lbs.In terms of time allocation per day:0-1 hours/day: Climbing2-3 hours/day: Sitting, Stooping, Crawling, Kneeling, Bending, Reaching (above your head)4-5 hours/day: Standing, Walking, GraspingThe above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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