Working at Capital One
Design Director - Card Platforms & Data
Working at Capital One, Long Island City, New York, United States, 11101
114 5th Ave (22114), United States of America, New York, New York
Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.Design Director - Card Platforms & Data At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.What we’re looking for: The Card Data, Models, and Credit team is seeking an established and dynamic Experience Design leader focused on strategic product vision, design talent growth, and coordinating teams to execute for impact at scale. This person will work in close partnership with leaders in Design, Product, Data, and Tech to solve complex systems problems, achieve scalable results, and deliver innovative, experience-led product strategies for our internal customers.What You’ll Do: As a leader in the Consumer Card & Bank design team, you will inspire and empower a high-performing and innovative group of service and UX/UI designers in defining and delivering compelling, end-to-end product experiences that simplify the complex across platforms and customer types. You’ll clear the path for great design with a seat on the cross-functional product leadership team, with whom you’ll build the vision for our core experiences.Strategy & Planning
Engaging in portfolio prioritization to help set the strategy for the teamManaging through shifting priorities to provide clear direction and input on product definitionLeading in translating complex ideas into understandable concepts that evolve and enhance the product and service experiencesCollaborating with technology, product, and business teams to uncover customer and business needs - then translating them into intuitive and engaging digital experiencesAdvocating for the customer through human-centered design methodologiesCreating and facilitating design led workshops to engage and build alignment across different partners and teamsChampioning prioritization of design centered product enhancements grounded in research and analysisConnecting with design community peers by learning, sharing, and teachingSystems Design
You’re skilled at defining a portfolio of work and prioritizing design efforts and investments within.You’re a systems thinker and orchestrator. You can effectively connect the dots between product experiences in the ecosystem.You can effectively bring your partners to one table to foster the growth and impact of our products, and negotiate the best outcomes for our customers, associates, and business.Execution & Delivery
Supporting early product definition by working with partners to participate in discovery sessions that uncover customer pain points and opportunitiesFraming problems, defining insights, and designing new methodologies/practices to serve customer needsParticipating in end-to-end product and experience design by:
Leading research to understand customer needs and define opportunities through usability and empathy studiesAuditing existing and blueprinting new digital experiences, identifying opportunities and solutions for improvement and experimentationCreating process and user flows, journey maps and interaction models, resulting in low to high fidelity prototypes, artifacts, and toolsParticipating in our RFP process to ensure technology partners support the needs of our customersDesigning within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelinesSupporting effective storytelling and presentation of visual concepts to various stakeholdersPartnering in creating high-fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues
Basic Qualifications
At least 10 years experience in Customer Experience, Product Design, or Experience DesignAt least 6 years of experience managing a cross-functional team of design strategists, content strategists, researchers, UX or UI designersPreferred Qualifications
Advanced Degree in Human-Computer Interaction, Design, Behavioral Science12+ years experience in a role leading Customer Experience, Product Design, or related customer experience teams8+ years of experience managing a cross-functional team of design strategists, content strategists, researchers, UX/UI designers, and front-end developers5+ years experience working with data and/or in a complex and regulated domain like finance, banking, or healthcareExperience designing for data-heavy experiences or complex enterprise systemsExperience working in an Agile environmentExperience with design tools, such as Figma, Sketch, Invision or Adobe Creative SuiteFamiliarity with working in an established design systemExperience designing for cross-channel experiences and backend staff or associatesComfortable working with Product and Tech partners to deliver services and experiences
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Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.Design Director - Card Platforms & Data At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.What we’re looking for: The Card Data, Models, and Credit team is seeking an established and dynamic Experience Design leader focused on strategic product vision, design talent growth, and coordinating teams to execute for impact at scale. This person will work in close partnership with leaders in Design, Product, Data, and Tech to solve complex systems problems, achieve scalable results, and deliver innovative, experience-led product strategies for our internal customers.What You’ll Do: As a leader in the Consumer Card & Bank design team, you will inspire and empower a high-performing and innovative group of service and UX/UI designers in defining and delivering compelling, end-to-end product experiences that simplify the complex across platforms and customer types. You’ll clear the path for great design with a seat on the cross-functional product leadership team, with whom you’ll build the vision for our core experiences.Strategy & Planning
Engaging in portfolio prioritization to help set the strategy for the teamManaging through shifting priorities to provide clear direction and input on product definitionLeading in translating complex ideas into understandable concepts that evolve and enhance the product and service experiencesCollaborating with technology, product, and business teams to uncover customer and business needs - then translating them into intuitive and engaging digital experiencesAdvocating for the customer through human-centered design methodologiesCreating and facilitating design led workshops to engage and build alignment across different partners and teamsChampioning prioritization of design centered product enhancements grounded in research and analysisConnecting with design community peers by learning, sharing, and teachingSystems Design
You’re skilled at defining a portfolio of work and prioritizing design efforts and investments within.You’re a systems thinker and orchestrator. You can effectively connect the dots between product experiences in the ecosystem.You can effectively bring your partners to one table to foster the growth and impact of our products, and negotiate the best outcomes for our customers, associates, and business.Execution & Delivery
Supporting early product definition by working with partners to participate in discovery sessions that uncover customer pain points and opportunitiesFraming problems, defining insights, and designing new methodologies/practices to serve customer needsParticipating in end-to-end product and experience design by:
Leading research to understand customer needs and define opportunities through usability and empathy studiesAuditing existing and blueprinting new digital experiences, identifying opportunities and solutions for improvement and experimentationCreating process and user flows, journey maps and interaction models, resulting in low to high fidelity prototypes, artifacts, and toolsParticipating in our RFP process to ensure technology partners support the needs of our customersDesigning within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelinesSupporting effective storytelling and presentation of visual concepts to various stakeholdersPartnering in creating high-fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues
Basic Qualifications
At least 10 years experience in Customer Experience, Product Design, or Experience DesignAt least 6 years of experience managing a cross-functional team of design strategists, content strategists, researchers, UX or UI designersPreferred Qualifications
Advanced Degree in Human-Computer Interaction, Design, Behavioral Science12+ years experience in a role leading Customer Experience, Product Design, or related customer experience teams8+ years of experience managing a cross-functional team of design strategists, content strategists, researchers, UX/UI designers, and front-end developers5+ years experience working with data and/or in a complex and regulated domain like finance, banking, or healthcareExperience designing for data-heavy experiences or complex enterprise systemsExperience working in an Agile environmentExperience with design tools, such as Figma, Sketch, Invision or Adobe Creative SuiteFamiliarity with working in an established design systemExperience designing for cross-channel experiences and backend staff or associatesComfortable working with Product and Tech partners to deliver services and experiences
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