Capital One National Association
Principal Associate, UX Designer
Capital One National Association, Long Island City, New York, United States, 11101
11 West 19th Street (22008), United States of America, New York, New York
All potential candidates should read through the following details of this job with care before making an application.Principal Associate, UX Designer We are currently seeking a Principal Associate, UX Designer, to join our team. We are passionate about advocating for user needs and delivering world-class products that redefine our customers day-to-day financial activities.The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.What You’ll Do: You’ll be asked to handle a variety of responsibilities, including:Collaboration & Connection
Collaborating with technology, product, and business teams to uncover customer and business needs - then translating them into intuitive and engaging digital experiencesParticipating in translating complex ideas into understandable concepts that evolve and enhance the product experienceAdvocating for the customer through human-centered design methods, including discovery, research, whiteboarding sessions, and user testingChampioning prioritization of design-centered product enhancements grounded in research and analysisConnecting with design community peers by learning, sharing, and teachingWorking with partners and teams across various geographiesEmbracing and advocating for an experience mindset - this is as important to the work as the resultsParticipating in hiring by reviewing resumes, conducting interviews and attending consensusDiscovery & Delivery
Supporting early product definition by working with partners to participate in discovery sessions that uncover customer pain points and opportunitiesDemonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teamsParticipate in end-to-end product design by:
Working with researchers to understand customer needs and define opportunities through usability and empathy studiesCreating process and user flows, wireframes, journey maps and interaction models, resulting in low to high fidelity prototypesDesigning within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelinesSupporting effective storytelling and presentation of visual concepts to various stakeholdersCreating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues
Basic Qualifications
At least 4 years of experience with user experience design and user experience researchPreferred Qualifications
Bachelor’s degree or military experienceAdvanced degree, trainings, or certifications in User Interface designDesigning for cross-channel experiencesExperience working within an established design systemFamiliarity with design and prototyping tools, such as Sketch and/or FigmaComfortable working with a variety of business partners and delivering outcomesAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.New York City (Hybrid On-Site): $134,100 - $153,000 for Pr. Associate, DesignCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace.
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All potential candidates should read through the following details of this job with care before making an application.Principal Associate, UX Designer We are currently seeking a Principal Associate, UX Designer, to join our team. We are passionate about advocating for user needs and delivering world-class products that redefine our customers day-to-day financial activities.The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.What You’ll Do: You’ll be asked to handle a variety of responsibilities, including:Collaboration & Connection
Collaborating with technology, product, and business teams to uncover customer and business needs - then translating them into intuitive and engaging digital experiencesParticipating in translating complex ideas into understandable concepts that evolve and enhance the product experienceAdvocating for the customer through human-centered design methods, including discovery, research, whiteboarding sessions, and user testingChampioning prioritization of design-centered product enhancements grounded in research and analysisConnecting with design community peers by learning, sharing, and teachingWorking with partners and teams across various geographiesEmbracing and advocating for an experience mindset - this is as important to the work as the resultsParticipating in hiring by reviewing resumes, conducting interviews and attending consensusDiscovery & Delivery
Supporting early product definition by working with partners to participate in discovery sessions that uncover customer pain points and opportunitiesDemonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teamsParticipate in end-to-end product design by:
Working with researchers to understand customer needs and define opportunities through usability and empathy studiesCreating process and user flows, wireframes, journey maps and interaction models, resulting in low to high fidelity prototypesDesigning within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelinesSupporting effective storytelling and presentation of visual concepts to various stakeholdersCreating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues
Basic Qualifications
At least 4 years of experience with user experience design and user experience researchPreferred Qualifications
Bachelor’s degree or military experienceAdvanced degree, trainings, or certifications in User Interface designDesigning for cross-channel experiencesExperience working within an established design systemFamiliarity with design and prototyping tools, such as Sketch and/or FigmaComfortable working with a variety of business partners and delivering outcomesAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.New York City (Hybrid On-Site): $134,100 - $153,000 for Pr. Associate, DesignCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace.
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