BSH Home Appliances Corporation - North America
Manager, Experience & Design Center
BSH Home Appliances Corporation - North America, Chicago, Illinois, United States, 60290
BSH Home Appliances Corporation - North AmericaQualifications
Bachelor’s degree (Business Administration or related field) – Required3-5 Years of Experience (Marketing and/or sales experience) – Required5-7 Years of Experience (Showroom setting or office management experience) – RequiredMust be comfortable in a showroom, sales and office environmentMust be able to control multi-million dollar budget for specific EDCMust have some knowledge of kitchen appliances and be able to demo products effectivelyMust be able to communicate professionally with the public and tradesMust demonstrate good judgment and discretion when exposed to confidential informationProficient in all Microsoft Office productsResponsibilities
Oversees all facets of the experience and design center (EDC) in Chicago, IL located in the Merchandise MartThis includes physical development and status of displays, product mix chosen for exhibits essential for regional market, trade marketing to drive awareness and conversion, and full budget and staffing responsibilitiesThe Manager of the EDC will be responsible for sales conversion using latest CRM tools and will work in close cooperation with regional sales teams and dealer networkDirectly leads Experience & Design Center Sales Consultants to offer best in class experiences for consumers and trade and monitors turnover conversion for EDC locationManages Kitchen & Design Center Specialist ensuring we provide services to consumer, trade, and our builder partners during the specification process of our luxury appliancesIn charge of culinary team that provides live brand and product experiencesManages Administrative Assistant/Receptionist to ensure best in class hospitalityManages all other outside staff based on needs of EDCEnsures best in class hospitality service throughout the entire EDC teamFocuses on awareness activities to further drive end consumers to the regional EDC and ensuring leads are tracked and converted into sales using latest CRM toolsMonthly tracking of consumer and trade specifier EDC visitsMonthly tracking of leads into conversions through EDC Sales ConsultantsEnsures sales KPIs are met as laid out in the business plan per EDCEnsures EDC consultants are focused on upselling where possible to further increase sales for DSM and Builder in the areaMain contact person for key builder initiatives in the area and ensures EDC team supports in closing sale with any support neededHolds kickoff meeting and establishes relationship with regional DSM and qualifying dealers that opt into the CRM tools to work collaboratively to generate additional turnoverLooks into other areas of revenue generation where possible for the EDC and drive overall awareness for Thermador, Bosch, and Gaggenau brands (e.g. paid cooking classes)Develops and manages all trade marketing programs executed through the EDC in close collaboration with trade marketing, brands, and sales (internal and external) teamsBuilds and maintains relationships with designers, architects, builders, and developers by creating and executing in-showroom events, trainings, and meetingsOversees hosted meeting and receptions for professional trade organizations such as NKBA, ASID, NARI and othersOversees all EDC eventsOversees internal EDC training programs as neededGenerates outreach initiatives to drive trade and consumer traffic to EDCEducates designers, builders, and consumers on the products and demos the productsAttends trade events to build relationships with local and regional trade organizationsAnswers public inquiries generated by the brand websitesConsults with Corporate managers looking to develop national-level events, meetings or programsScouts and recommends local venues, contractors, resources, and customer entertainment optionsExecutes programs for corporate constituents (brand marketing, product marketing, public relations, sales, and training)Interfaces with local, regional, and national sales managers and directors to provide programming and value-added service to support their customersExecutes programs by overseeing hotels, food service, entertainment, training, communications, and reportingSources, negotiates, and oversees the choice of program vendorsPrograms handle over 1,000 participants annuallyInterfaces with executive management for reporting and planning purposes and primary interface to the rest of the EDC network to create synergies and best practices across the regionMaintains accuracy of website EDC listingContinuously manages and monitors EDC budget and creates reports as necessaryMaintains daily records of EDC traffic and appointmentsSupervises the EDC Sales Consultants (when applicable) in scheduling appointments, tracking and converting leads using the latest CRM tools, trainings, events, demos, and meetingsMaintains and manages EDC expense reporting and budgets including necessary supplies or modifications needed for EDC location (e.g. culinary supplies for chefs or major EDC renovations/modifications)Functions as a consultant within the EDC network as needed (example: expansion plans, layouts of new EDCs, staffing, etc)May delegate some of the above responsibilities to others and supervise execution of them (e.g. cleanliness, up to date design aspects to accommodating activities efficiently and effectively, maintaining current product mix and balance of Brand equities)Performs all other duties as assignedBenefits
The pay range posted for this position is based on the location noted in the posting titleExact compensation offered may vary based on your specific skillset and work locationIf the position is bonus or incentive eligible then the maximum payout potential is 200% of target with details laid out within the plan documentMedical, dental, vision, life insurance, short and long term disability benefits, employee assistance program (EAP), Adoption Benefits, HSA, FSA, and Dependent Care FSA starting on the first day of the calendar month following date of hireEligible to participate in the 401(k) plan, which offers a fully vested 100% employer match on the first 4% of compensation contributed by employeesOpportunities for employees to participate in a company sponsored Wellness plan and earn lower medical care premiums2 weeks of paid vacation for all non-temporary status new hires below Director level positionsVacation entitlement increases based on years of service with BSHUnlimited paid vacation for all Director and above level positions40 hours of paid sick leave (Non-Production Line)40 hours of paid personal leave (Production Line)Employee, friends, and family discount program for company productsBSH provides ongoing product training, uniforms, computer tablet, cell phone and a company vehicle for eligible positions
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Bachelor’s degree (Business Administration or related field) – Required3-5 Years of Experience (Marketing and/or sales experience) – Required5-7 Years of Experience (Showroom setting or office management experience) – RequiredMust be comfortable in a showroom, sales and office environmentMust be able to control multi-million dollar budget for specific EDCMust have some knowledge of kitchen appliances and be able to demo products effectivelyMust be able to communicate professionally with the public and tradesMust demonstrate good judgment and discretion when exposed to confidential informationProficient in all Microsoft Office productsResponsibilities
Oversees all facets of the experience and design center (EDC) in Chicago, IL located in the Merchandise MartThis includes physical development and status of displays, product mix chosen for exhibits essential for regional market, trade marketing to drive awareness and conversion, and full budget and staffing responsibilitiesThe Manager of the EDC will be responsible for sales conversion using latest CRM tools and will work in close cooperation with regional sales teams and dealer networkDirectly leads Experience & Design Center Sales Consultants to offer best in class experiences for consumers and trade and monitors turnover conversion for EDC locationManages Kitchen & Design Center Specialist ensuring we provide services to consumer, trade, and our builder partners during the specification process of our luxury appliancesIn charge of culinary team that provides live brand and product experiencesManages Administrative Assistant/Receptionist to ensure best in class hospitalityManages all other outside staff based on needs of EDCEnsures best in class hospitality service throughout the entire EDC teamFocuses on awareness activities to further drive end consumers to the regional EDC and ensuring leads are tracked and converted into sales using latest CRM toolsMonthly tracking of consumer and trade specifier EDC visitsMonthly tracking of leads into conversions through EDC Sales ConsultantsEnsures sales KPIs are met as laid out in the business plan per EDCEnsures EDC consultants are focused on upselling where possible to further increase sales for DSM and Builder in the areaMain contact person for key builder initiatives in the area and ensures EDC team supports in closing sale with any support neededHolds kickoff meeting and establishes relationship with regional DSM and qualifying dealers that opt into the CRM tools to work collaboratively to generate additional turnoverLooks into other areas of revenue generation where possible for the EDC and drive overall awareness for Thermador, Bosch, and Gaggenau brands (e.g. paid cooking classes)Develops and manages all trade marketing programs executed through the EDC in close collaboration with trade marketing, brands, and sales (internal and external) teamsBuilds and maintains relationships with designers, architects, builders, and developers by creating and executing in-showroom events, trainings, and meetingsOversees hosted meeting and receptions for professional trade organizations such as NKBA, ASID, NARI and othersOversees all EDC eventsOversees internal EDC training programs as neededGenerates outreach initiatives to drive trade and consumer traffic to EDCEducates designers, builders, and consumers on the products and demos the productsAttends trade events to build relationships with local and regional trade organizationsAnswers public inquiries generated by the brand websitesConsults with Corporate managers looking to develop national-level events, meetings or programsScouts and recommends local venues, contractors, resources, and customer entertainment optionsExecutes programs for corporate constituents (brand marketing, product marketing, public relations, sales, and training)Interfaces with local, regional, and national sales managers and directors to provide programming and value-added service to support their customersExecutes programs by overseeing hotels, food service, entertainment, training, communications, and reportingSources, negotiates, and oversees the choice of program vendorsPrograms handle over 1,000 participants annuallyInterfaces with executive management for reporting and planning purposes and primary interface to the rest of the EDC network to create synergies and best practices across the regionMaintains accuracy of website EDC listingContinuously manages and monitors EDC budget and creates reports as necessaryMaintains daily records of EDC traffic and appointmentsSupervises the EDC Sales Consultants (when applicable) in scheduling appointments, tracking and converting leads using the latest CRM tools, trainings, events, demos, and meetingsMaintains and manages EDC expense reporting and budgets including necessary supplies or modifications needed for EDC location (e.g. culinary supplies for chefs or major EDC renovations/modifications)Functions as a consultant within the EDC network as needed (example: expansion plans, layouts of new EDCs, staffing, etc)May delegate some of the above responsibilities to others and supervise execution of them (e.g. cleanliness, up to date design aspects to accommodating activities efficiently and effectively, maintaining current product mix and balance of Brand equities)Performs all other duties as assignedBenefits
The pay range posted for this position is based on the location noted in the posting titleExact compensation offered may vary based on your specific skillset and work locationIf the position is bonus or incentive eligible then the maximum payout potential is 200% of target with details laid out within the plan documentMedical, dental, vision, life insurance, short and long term disability benefits, employee assistance program (EAP), Adoption Benefits, HSA, FSA, and Dependent Care FSA starting on the first day of the calendar month following date of hireEligible to participate in the 401(k) plan, which offers a fully vested 100% employer match on the first 4% of compensation contributed by employeesOpportunities for employees to participate in a company sponsored Wellness plan and earn lower medical care premiums2 weeks of paid vacation for all non-temporary status new hires below Director level positionsVacation entitlement increases based on years of service with BSHUnlimited paid vacation for all Director and above level positions40 hours of paid sick leave (Non-Production Line)40 hours of paid personal leave (Production Line)Employee, friends, and family discount program for company productsBSH provides ongoing product training, uniforms, computer tablet, cell phone and a company vehicle for eligible positions
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