Booking with Brooke
Communications/Reservationist Assistant
Booking with Brooke, Boston, Massachusetts, us, 02298
As a Virtual Communications/Reservationist Assistant for Travel, you will play a vital role in coordinating travel reservations and managing client communications.
Do you have the right skills and experience for this role Read on to find out, and make your application.
Your responsibilities include:Reservation Management:
Handle travel reservations, including flights, accommodations, transportation, tours, and activities, ensuring accuracy and timeliness.
Client Communications:
Communicate with clients via phone, email, and chat to assist with travel inquiries, bookings, modifications, and provide excellent customer service.
Travel Coordination:
Work closely with travel vendors, partners, and team members to coordinate travel logistics, resolve issues, and ensure a seamless travel experience for clients.
Sales Support:
Assist with sales efforts by promoting travel packages, upselling additional services, generating leads, and maximizing commission opportunities.
Documentation and Reporting:
Maintain detailed records of client communications, reservations, payments, and other relevant information. Generate reports as needed.
Customer Relationship Management:
Build and maintain strong relationships with clients, addressing their needs, preferences, and feedback to enhance the overall travel experience.
Requirements:Previous experience in travel reservations, customer service, or a related role.Excellent communication, interpersonal, and organizational skills.Proficiency in travel booking systems, CRM software, and Microsoft Office Suite.Ability to multitask, prioritize tasks, and work efficiently in a remote environment.Sales-oriented mindset with a focus on achieving sales targets and maximizing commission opportunities.Benefits:Virtual with flexible hours.Commission-based compensation structure with earning potential up to $65,000 annually.Opportunity to work with a reputable company with years of experience in the travel industry.Professional development and growth opportunities within the company.
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Do you have the right skills and experience for this role Read on to find out, and make your application.
Your responsibilities include:Reservation Management:
Handle travel reservations, including flights, accommodations, transportation, tours, and activities, ensuring accuracy and timeliness.
Client Communications:
Communicate with clients via phone, email, and chat to assist with travel inquiries, bookings, modifications, and provide excellent customer service.
Travel Coordination:
Work closely with travel vendors, partners, and team members to coordinate travel logistics, resolve issues, and ensure a seamless travel experience for clients.
Sales Support:
Assist with sales efforts by promoting travel packages, upselling additional services, generating leads, and maximizing commission opportunities.
Documentation and Reporting:
Maintain detailed records of client communications, reservations, payments, and other relevant information. Generate reports as needed.
Customer Relationship Management:
Build and maintain strong relationships with clients, addressing their needs, preferences, and feedback to enhance the overall travel experience.
Requirements:Previous experience in travel reservations, customer service, or a related role.Excellent communication, interpersonal, and organizational skills.Proficiency in travel booking systems, CRM software, and Microsoft Office Suite.Ability to multitask, prioritize tasks, and work efficiently in a remote environment.Sales-oriented mindset with a focus on achieving sales targets and maximizing commission opportunities.Benefits:Virtual with flexible hours.Commission-based compensation structure with earning potential up to $65,000 annually.Opportunity to work with a reputable company with years of experience in the travel industry.Professional development and growth opportunities within the company.
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