Lumens.com
Sr. UX Designer
Lumens.com, Walnut Creek, California, United States, 94598
The Opportunity:
Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.Lumens is seeking an experienced eCommerce User Experience Designer to lead our user experience practice. This role will lead UX design, be a tireless advocate of the customer, influence vision and implementation of new features, and act in an advisory role for cross-functional teams and groups throughout the organization. The ideal candidate designs current and future user experiences for our eCommerce channels that meet long- and near-term business goals and user needs (e.g. KPIs and user success metrics). These will be in support of the organizational roadmap while effectively collaborating with managers, product managers, engineers, and researchers. The User Experience Designer is responsible for maintaining the user experience design vision that optimizes the website experience by addressing customer friction points, reviewing and prioritizing voice of the customer feedback, and developing best-in-class eCommerce experiences.Responsibilities:Champion user experience design throughout the organization and contribute to making it an essential process for improvement and innovation.Serve as a subject matter expert and thought leader on user experience design.Contribute to the early stages of the design process, from research through concepting, prototyping, and building, but also support the later stages of feature development to ensure the integrity of design principles.Effectively apply consumer insights to a variety of digital solutions including but not limited to: journey maps, UI flows, and storytelling deliverables.Use and be an advocate for the human-centered design process, as well as act as a design generalist.Work through design problems from beginning to end: conceptualize new features, designs, storyboards, workflows, interactions, wireframes, high-fidelity mockups, and design standards based on business goals and user research.Qualifications:5+ years of digital eCommerce product or service design experience.3+ years of hands-on user interface or interaction design with human-centered design approaches, methods, and tools to solve complex problems.Extensive knowledge of eCommerce technologies, including eCommerce platform capabilities and complementary website tools.Ability to communicate and translate UX insights/strategies into astute design layouts and systems, strong understanding of sound design principles.Comfortable as a design generalist with a diverse toolkit to understand, build, and communicate an end-to-end experience (e.g. Low-fidelity sketching, user journey mapping, wireframes, prototyping, service blueprinting, creating experience or design principles)Proficient in common design tools such as, but not limited to: UXPin, Axure, Abstract, InVision Studio, Sketch, Figma, Adobe CC, and business support applications including JIRA and Confluence.Ability to read, write, and interpret business and technical documents.BA/BS in Design, preferably in UX-related fields of HCI, Industrial Design, Product Design, Architecture, or Graphic Design preferred.Personal Characteristics:Proven passion for customers and getting it right for themInnovative thinker who balances creativity with driving business resultsStrong collaborator who embraces change, designs with curiosity and empathy, and brings a positive, optimistic mindset to the team of project managers, product managers, business leaders, brand marketing, and designTolerance for ambiguity and superpower for translating it into organized and clear stepsComfortable discussing and facilitating discussions with colleagues and senior leadershipPossesses proven organizational skills with attention to detail and the ability to prioritize and manage competing demandsThe Company:Lumens is
Enlightened by Design . We’re excited by design, too. We travel the world to find everything from authentic and iconic pieces, to the latest in contemporary interior décor, all sourced from global design brands, including exclusive pieces you won’t find anywhere else. And we’re always looking for fellow design enthusiasts to join our team.Lumens.com launched in 2004 with one goal in mind: to be the best place to shop for lighting, fans, furniture, and accessories for people who love modern design. Since then, Lumens has become an established e-commerce pioneer and leader in lighting and mid-market and luxury home goods, offering a best-in-class customer experience with a service team composed of American Lighting Association-certified lighting and design enthusiasts serving trade professionals, residential, and commercial customers.Today, Lumens is an innovative company at the forefront of good design, poised for growth with the backing of Design Holding and strategic links to world-renowned design brands Flos, Louis Poulsen, B&B Italia, Maxalto, Menu, by Lassen, Azucena, and Arclinea. We’re looking for top talent with a shared vision around bringing the world’s best design products to discerning customers while seizing the opportunity to make a difference and impact the direction of the company. We are obsessed with our customers, play to win, and believe in a great today and even better tomorrow. We are enlightened by design, and the future is bright at Lumens.Location: Hybrid Sacramento, CA or Walnut Creek, CA / Remote for the right candidateCompensation: $90,000 - $125,000Benefits: access to health benefits + 401K + 3 weeks annual paid time off
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Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.Lumens is seeking an experienced eCommerce User Experience Designer to lead our user experience practice. This role will lead UX design, be a tireless advocate of the customer, influence vision and implementation of new features, and act in an advisory role for cross-functional teams and groups throughout the organization. The ideal candidate designs current and future user experiences for our eCommerce channels that meet long- and near-term business goals and user needs (e.g. KPIs and user success metrics). These will be in support of the organizational roadmap while effectively collaborating with managers, product managers, engineers, and researchers. The User Experience Designer is responsible for maintaining the user experience design vision that optimizes the website experience by addressing customer friction points, reviewing and prioritizing voice of the customer feedback, and developing best-in-class eCommerce experiences.Responsibilities:Champion user experience design throughout the organization and contribute to making it an essential process for improvement and innovation.Serve as a subject matter expert and thought leader on user experience design.Contribute to the early stages of the design process, from research through concepting, prototyping, and building, but also support the later stages of feature development to ensure the integrity of design principles.Effectively apply consumer insights to a variety of digital solutions including but not limited to: journey maps, UI flows, and storytelling deliverables.Use and be an advocate for the human-centered design process, as well as act as a design generalist.Work through design problems from beginning to end: conceptualize new features, designs, storyboards, workflows, interactions, wireframes, high-fidelity mockups, and design standards based on business goals and user research.Qualifications:5+ years of digital eCommerce product or service design experience.3+ years of hands-on user interface or interaction design with human-centered design approaches, methods, and tools to solve complex problems.Extensive knowledge of eCommerce technologies, including eCommerce platform capabilities and complementary website tools.Ability to communicate and translate UX insights/strategies into astute design layouts and systems, strong understanding of sound design principles.Comfortable as a design generalist with a diverse toolkit to understand, build, and communicate an end-to-end experience (e.g. Low-fidelity sketching, user journey mapping, wireframes, prototyping, service blueprinting, creating experience or design principles)Proficient in common design tools such as, but not limited to: UXPin, Axure, Abstract, InVision Studio, Sketch, Figma, Adobe CC, and business support applications including JIRA and Confluence.Ability to read, write, and interpret business and technical documents.BA/BS in Design, preferably in UX-related fields of HCI, Industrial Design, Product Design, Architecture, or Graphic Design preferred.Personal Characteristics:Proven passion for customers and getting it right for themInnovative thinker who balances creativity with driving business resultsStrong collaborator who embraces change, designs with curiosity and empathy, and brings a positive, optimistic mindset to the team of project managers, product managers, business leaders, brand marketing, and designTolerance for ambiguity and superpower for translating it into organized and clear stepsComfortable discussing and facilitating discussions with colleagues and senior leadershipPossesses proven organizational skills with attention to detail and the ability to prioritize and manage competing demandsThe Company:Lumens is
Enlightened by Design . We’re excited by design, too. We travel the world to find everything from authentic and iconic pieces, to the latest in contemporary interior décor, all sourced from global design brands, including exclusive pieces you won’t find anywhere else. And we’re always looking for fellow design enthusiasts to join our team.Lumens.com launched in 2004 with one goal in mind: to be the best place to shop for lighting, fans, furniture, and accessories for people who love modern design. Since then, Lumens has become an established e-commerce pioneer and leader in lighting and mid-market and luxury home goods, offering a best-in-class customer experience with a service team composed of American Lighting Association-certified lighting and design enthusiasts serving trade professionals, residential, and commercial customers.Today, Lumens is an innovative company at the forefront of good design, poised for growth with the backing of Design Holding and strategic links to world-renowned design brands Flos, Louis Poulsen, B&B Italia, Maxalto, Menu, by Lassen, Azucena, and Arclinea. We’re looking for top talent with a shared vision around bringing the world’s best design products to discerning customers while seizing the opportunity to make a difference and impact the direction of the company. We are obsessed with our customers, play to win, and believe in a great today and even better tomorrow. We are enlightened by design, and the future is bright at Lumens.Location: Hybrid Sacramento, CA or Walnut Creek, CA / Remote for the right candidateCompensation: $90,000 - $125,000Benefits: access to health benefits + 401K + 3 weeks annual paid time off
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