Lithia Motors, Inc
Automotive Service Advisor/Writer
Lithia Motors, Inc, Ann Arbor, Michigan, us, 48113
time type Full time
Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.posted on Posted 2 Days Agojob requisition id R71065Dealership:L0399 Suburban Chevrolet Cadillac of Ann Arbor
Dealership:L0399 Suburban Chevrolet Cadillac of Ann Arbor Suburban Chevrolet Cadillac of Troy- Service AdvisorSuburban Chevrolet Cadillac of Ann Arbor is a premier automotive dealership dedicated to providing top-notch service and an exceptional customer experience. Our commitment to excellence has earned us a loyal customer base and a reputation for reliability and integrity! We would love to have you join our team!Responsibilities:
As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.Communicate additional repair and service needs to the customer based on vehicle inspection.Administer the manufacturer warranty for qualifying vehicle repairs.Keeping customer informed of service specials, completion times and service expenses.Qualifications:
Previous Service Advisor experience, preferred.Prior experience as an automotive technician a plus.A team player who is focused on providing exemplary customer service.Basic mechanical understanding of an automobile.Acceptable driving record and a valid driver's license in your state of residence
We offer best in class industry benefits:
Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsHigh School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.About Us At Lithia & Driveway, we stand by our mission of
Growth Powered by People , as we build a workplace that ignites ideas and opportunities to
Earn Customers for Life . Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!
#J-18808-Ljbffr
Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.posted on Posted 2 Days Agojob requisition id R71065Dealership:L0399 Suburban Chevrolet Cadillac of Ann Arbor
Dealership:L0399 Suburban Chevrolet Cadillac of Ann Arbor Suburban Chevrolet Cadillac of Troy- Service AdvisorSuburban Chevrolet Cadillac of Ann Arbor is a premier automotive dealership dedicated to providing top-notch service and an exceptional customer experience. Our commitment to excellence has earned us a loyal customer base and a reputation for reliability and integrity! We would love to have you join our team!Responsibilities:
As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.Communicate additional repair and service needs to the customer based on vehicle inspection.Administer the manufacturer warranty for qualifying vehicle repairs.Keeping customer informed of service specials, completion times and service expenses.Qualifications:
Previous Service Advisor experience, preferred.Prior experience as an automotive technician a plus.A team player who is focused on providing exemplary customer service.Basic mechanical understanding of an automobile.Acceptable driving record and a valid driver's license in your state of residence
We offer best in class industry benefits:
Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsHigh School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.About Us At Lithia & Driveway, we stand by our mission of
Growth Powered by People , as we build a workplace that ignites ideas and opportunities to
Earn Customers for Life . Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!
#J-18808-Ljbffr