Encore
Event Technical Supervisor, Audio Visual - Le Meridien Delfina, Santa Monica
Encore, Santa Monica, California, United States, 90403
The approximate hourly range is based on skills & experience $25.00-$29.00 per hour.
Please make sure you read the following details carefully before making any applications.Position Overview The Technical Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Technical Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the DET, DOO, or Operations Manager.Key Job ResponsibilitiesEquipment Operation
Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed in the technical qualifications section.Troubleshoot technical issues and resolve problems quickly as they arise.Complies with all Company security and safety measures.Ensures equipment is secure from theft and/or damage when in use.Customer Service
Provides excellent service and strives to exceed the expectations and needs of internal and external customers.Maintains a positive relationship with all clients through effective communication.Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.Monitors events and checks in on customers throughout the day.Understands and fosters the hotel/client relationship.Training/Staff Development
Assists in training technicians on all floor activities and on hotel and Encore service expectations.Serves as a mentor for new hires.Models and reinforces a positive working environment centered around company values.Operations Management
Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling.Ensures the equipment sheets are updated and properly completed.Works with team to establish coordinated communications for the management of events.Attends venue meetings as needed (example = banquet event orders or pre-event conferences).Equipment Maintenance
Performs preventative maintenance on equipment to keep it presentable and in good working condition.Leads the team in proper security, storage, transportation, and maintenance of equipment.Participates in physical inventory count processes as requested.Job Qualifications
Bachelor’s degree is preferred.3-5 years of customer service or hospitality experience is preferred.3-5 years of audio-visual experience is required.Internal applicants must be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date.Knowledge of technical theory.Advanced problem-solving skills.Experience leading workflow and team members.A valid driver’s license is required for team members in positions that may operate Company vehicles.Additional DOT requirement may need to be met if applicable.Must be able to lift 50 lbs.Competencies
Deliver World Class ServiceHospitalityOwnershipDo The Right ThingManages AmbiguityDrive ResultsDirects WorkAchieves GoalsSee The Big PictureFinancial AcumenValue PeopleBuilds Effective TeamsWork Environment Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.Physical Requirements Team members are required to meet the specified physical criteria to effectively execute essential job functions. The frequency options for these requirements are categorized as Continuously, Frequently, Occasionally, and Never.Occasionally:Peripheral VisionCarrying 51-100 lbs.Pushing/Pulling Over 100 lbs.Frequently:Color VisionDepth PerceptionLifting 16-50 lbs.Carrying 16-50 lbs.Pushing/Pulling 16-50 lbs. & 51-100 lbs.Continuously:Close VisionDistance VisionHearingLifting 0-15 lbs.Carrying 0-15 lbs.Pushing/Pulling 0-15 lbs.In terms of time allocation per day:0-1 hours/day: Climbing2-3 hours/day: Sitting, Stooping, Crawling, Kneeling, Bending, Reaching (above your head)4-5 hours/day: Standing, Walking, GraspingThe above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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Please make sure you read the following details carefully before making any applications.Position Overview The Technical Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Technical Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the DET, DOO, or Operations Manager.Key Job ResponsibilitiesEquipment Operation
Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed in the technical qualifications section.Troubleshoot technical issues and resolve problems quickly as they arise.Complies with all Company security and safety measures.Ensures equipment is secure from theft and/or damage when in use.Customer Service
Provides excellent service and strives to exceed the expectations and needs of internal and external customers.Maintains a positive relationship with all clients through effective communication.Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.Monitors events and checks in on customers throughout the day.Understands and fosters the hotel/client relationship.Training/Staff Development
Assists in training technicians on all floor activities and on hotel and Encore service expectations.Serves as a mentor for new hires.Models and reinforces a positive working environment centered around company values.Operations Management
Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling.Ensures the equipment sheets are updated and properly completed.Works with team to establish coordinated communications for the management of events.Attends venue meetings as needed (example = banquet event orders or pre-event conferences).Equipment Maintenance
Performs preventative maintenance on equipment to keep it presentable and in good working condition.Leads the team in proper security, storage, transportation, and maintenance of equipment.Participates in physical inventory count processes as requested.Job Qualifications
Bachelor’s degree is preferred.3-5 years of customer service or hospitality experience is preferred.3-5 years of audio-visual experience is required.Internal applicants must be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date.Knowledge of technical theory.Advanced problem-solving skills.Experience leading workflow and team members.A valid driver’s license is required for team members in positions that may operate Company vehicles.Additional DOT requirement may need to be met if applicable.Must be able to lift 50 lbs.Competencies
Deliver World Class ServiceHospitalityOwnershipDo The Right ThingManages AmbiguityDrive ResultsDirects WorkAchieves GoalsSee The Big PictureFinancial AcumenValue PeopleBuilds Effective TeamsWork Environment Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.Physical Requirements Team members are required to meet the specified physical criteria to effectively execute essential job functions. The frequency options for these requirements are categorized as Continuously, Frequently, Occasionally, and Never.Occasionally:Peripheral VisionCarrying 51-100 lbs.Pushing/Pulling Over 100 lbs.Frequently:Color VisionDepth PerceptionLifting 16-50 lbs.Carrying 16-50 lbs.Pushing/Pulling 16-50 lbs. & 51-100 lbs.Continuously:Close VisionDistance VisionHearingLifting 0-15 lbs.Carrying 0-15 lbs.Pushing/Pulling 0-15 lbs.In terms of time allocation per day:0-1 hours/day: Climbing2-3 hours/day: Sitting, Stooping, Crawling, Kneeling, Bending, Reaching (above your head)4-5 hours/day: Standing, Walking, GraspingThe above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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