Pixalate, Inc
Senior Customer Success Manager- Ad-Tech Experience Required
Pixalate, Inc, Mc Lean, Virginia, us, 22107
Customer Success Manager
If you think you are the right match for the following opportunity, apply after reading the complete description.Employment Type:
Full-Time
Location:
DC/ VA area
Minimum Experience:
Mid Level
Pixalate is an online trust and safety platform that protects businesses, consumers, and children from deceptive, fraudulent, and non-compliant mobile, CTV apps, and websites.
Our software and data have been used to unearth multiple high-profile criminal and illegal surveillance cases.
ABOUT THE ROLEPixalate is hiring a Senior Customer Success Manager (CSM) to join our growing team in the DC area. Successful candidates will use programmatic expertise and knowledge of the digital landscape to establish and maintain active relationships with client accounts. This role is remote but may require occasional travel to meet with clients.
RESPONSIBILITIES
Managing the complete lifecycle of client accounts, including onboarding, training, customer support, subscription renewals, upsells, and quarterly business reviews.
Presenting Pixalate solutions to key clients within the programmatic ecosystem, including major sell-side platforms (SSPs), demand-side platforms (DSPs), ad exchanges, and publishers.
Maintaining awareness of client needs and opportunities for expansion.
Understanding the competitive landscape and new industry developments and standards.
Driving positive customer success outcomes: retention, expansion, churn reduction, client advocacy, and account lifetime value.
Ensuring Pixalate product adoption, client satisfaction, and account health.
QUALIFICATIONS
Knowledge of ad servers, exchangers, DSPs, SSPs, and the role of each in the digital advertising ecosystem.
Understanding of differences and similarities among digital advertising channels (e.g., display, mobile web, in-app mobile, and OTT/CTV).
Familiarity with invalid traffic (IVT) and viewability in the context of digital advertising.
BA/BS degree in technical, business, or other related fields (or equivalent experience).
2-3 years of experience in client-facing Customer Success, Technical Account Management, and/or Technical Sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks, or other digital advertising technology vendors.
Highly skilled in MSFT Excel (e.g., pivot tables and graphs), Salesforce, and familiar with Google Drive and JIRA.
Understanding of digital media ecosystem terminology and ad operations tools and practices (e.g., campaign optimization, JavaScript, tagging, cookies, macros, and platforms).
Demonstrable ability to take ownership and accountability and act on client goals and objectives in a technical environment.
Self-starter capable of thriving in a startup environment.
Ability to maintain poise under stress, especially when resolving time-sensitive issues.
Data-driven, analytical, and process-oriented.
Excellent written and verbal communication/presentation skills.
Proficiency with spoken and written English; a second language is a plus.
BENEFITSWe focus on doing things differently and challenge each other to be the best we can be.
Excellent benefits package, including medical, dental, and vision insurance (Premiums 100% covered for employees and 50% covered for dependents).
Unlimited PTO.
401k.
Monthly internet reimbursement.
Opportunity for advancement.
Fun annual team events.
Being part of a high-performing team that wants to win and have fun doing it.
Extremely competitive compensation.
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If you think you are the right match for the following opportunity, apply after reading the complete description.Employment Type:
Full-Time
Location:
DC/ VA area
Minimum Experience:
Mid Level
Pixalate is an online trust and safety platform that protects businesses, consumers, and children from deceptive, fraudulent, and non-compliant mobile, CTV apps, and websites.
Our software and data have been used to unearth multiple high-profile criminal and illegal surveillance cases.
ABOUT THE ROLEPixalate is hiring a Senior Customer Success Manager (CSM) to join our growing team in the DC area. Successful candidates will use programmatic expertise and knowledge of the digital landscape to establish and maintain active relationships with client accounts. This role is remote but may require occasional travel to meet with clients.
RESPONSIBILITIES
Managing the complete lifecycle of client accounts, including onboarding, training, customer support, subscription renewals, upsells, and quarterly business reviews.
Presenting Pixalate solutions to key clients within the programmatic ecosystem, including major sell-side platforms (SSPs), demand-side platforms (DSPs), ad exchanges, and publishers.
Maintaining awareness of client needs and opportunities for expansion.
Understanding the competitive landscape and new industry developments and standards.
Driving positive customer success outcomes: retention, expansion, churn reduction, client advocacy, and account lifetime value.
Ensuring Pixalate product adoption, client satisfaction, and account health.
QUALIFICATIONS
Knowledge of ad servers, exchangers, DSPs, SSPs, and the role of each in the digital advertising ecosystem.
Understanding of differences and similarities among digital advertising channels (e.g., display, mobile web, in-app mobile, and OTT/CTV).
Familiarity with invalid traffic (IVT) and viewability in the context of digital advertising.
BA/BS degree in technical, business, or other related fields (or equivalent experience).
2-3 years of experience in client-facing Customer Success, Technical Account Management, and/or Technical Sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks, or other digital advertising technology vendors.
Highly skilled in MSFT Excel (e.g., pivot tables and graphs), Salesforce, and familiar with Google Drive and JIRA.
Understanding of digital media ecosystem terminology and ad operations tools and practices (e.g., campaign optimization, JavaScript, tagging, cookies, macros, and platforms).
Demonstrable ability to take ownership and accountability and act on client goals and objectives in a technical environment.
Self-starter capable of thriving in a startup environment.
Ability to maintain poise under stress, especially when resolving time-sensitive issues.
Data-driven, analytical, and process-oriented.
Excellent written and verbal communication/presentation skills.
Proficiency with spoken and written English; a second language is a plus.
BENEFITSWe focus on doing things differently and challenge each other to be the best we can be.
Excellent benefits package, including medical, dental, and vision insurance (Premiums 100% covered for employees and 50% covered for dependents).
Unlimited PTO.
401k.
Monthly internet reimbursement.
Opportunity for advancement.
Fun annual team events.
Being part of a high-performing team that wants to win and have fun doing it.
Extremely competitive compensation.
#J-18808-Ljbffr