Service Quote Writer - York, PA_

Pengate Handling Systems is a powerhouse material handling company that provides various warehousing solutions throughout the Northeast United States. We provide top-of-the-line equipment, service, consultation, parts, and training programs to businesses of all sizes throughout PA and NY with over 450+ teammates across these facilities.With our average tenure being over 10+ years for our employees, Arbor/Pengate takes care of our people by putting YOU and YOUR FAMILY first and work second.We are searching for a Parts Warehouse Specialist to join our team!Job Summary:With the guidance of the Parts and Field Service Managers, the Service Writer will focus on researching and delivering service/repair quotations to our customer base. The Service Writer will focus in two main areas; Scheduled Maintenance follow up quotations for recommended repairs and quotes requested from our customers and service technicians. This position will need to effectively communicate why repairs are important to the truck and customer’s application. Building customer relationships will be key to the Service Writer’s success.Core Competencies:* Excellent customer service skills* Excellent organizational and time management skills* Requires strong problem solving, organizational and time management capabilities* Strong mental ability to maintain a calm demeanor under pressure or stress* Excellent communications skills: written, verbal and listening* Must exhibit detail orientation and ability to juggle priorities* Parts & Service Background a plus* Essential Job Duties and Responsibilities:* Prepare repair estimates* Research & input parts* Review quote accuracy to work performed* Build & maintain customer relationshipsEducation & Experience:* High school diploms or equivalent* Industrial parts experience a plus* Material Handling industry experience a plus* Strong written and Oral Communication skills a mustPhysical Demands:While performing the duties of this job, the Associate is regularly required to talk, hear, and sit. The associate is frequently required to use hands to write, input data and handle materials. Specific vision abilities required by this position include good close vision and ability to focus. Specific communications abilities required by this position include good articulation and voice control and ability to carry on conversations both in person and by telephone.Work Environment:While performing the duties of this job, the employee is regularly required to sit for extended periods of time, use hands to write, input data and handle material, talk, walk and hear. The employee occasionally lift and/or move up to 25pounds. Position may require occasional overnight travel, usually by automobile. Must sit at workstation for several hours at a time and use PC, telephone. Must stand, walk, bend, stoop, and reach occasionally.STATEMENT OF INTENTThe above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. Essential job duties and responsibilities are intended to describe those functions that are essential to the performance of this job under the Americans with Disabilities Act (ADA).The physical demands and work environment described in the job description are representative of conditions which must be met or encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Associates holding this position will be required to perform any other job-related duties as requested by management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability