Manager, Internal Communications_

*Requisition ID: *[[id]] * Share Our Purpose. Be Yourself. Feel Valued.* People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are *Beautifully Different*. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey. * About American Water* American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities. American Water has been recognized on the 2023 Bloomberg Gender-Equality Indexfor the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions. For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram. * Do you have a passion for Communications and have* *a comprehensive depth of communications knowledge and experience,I**f so, this role is for YOU! American Water is seeking a Full-Time Manager, Internal Communications! If you have a Bachelor’s degree in Journalism, Mass Communications or Public Relations, apply TODAY for immediate consideration!* _ *Primary Role*_ The role of the Internal Communications Manager directly supports the strategic internal communications needs of American Water’s states and the respective senior management teams. Develops integrated internal communications strategies and tactics that are aligned with and mutually reinforce American Water’s strategic goals and objectives, which support the successful accomplishment of state-specific business plans and objectives. The position provides senior-level communications counsel, recommendations and effective implementation to ensure consistent and effective internal communication that is both necessary for American Water employees and important to the overall health, stability and advancement of the company. Reporting to the Senior Director of Internal Communications, the Internal Communications Manager is Proactive and strategic and works to support State Presidents in achieving state business plans and operating objectives by constantly communicating clear, consistent, strategically aligned and ongoing communications to the employee base. An active member of the State's senior team and is charged with building an engaged workforce comprised of highly productive employees who are involved and committed in helping the company achieve its objectives. This role recommends communications strategies, implements and delivers best practices for state-based internal communications tactics and plans. Has a comprehensive depth of communications knowledge and experience with demonstrated expertise in implementing integrated, strategic communications programs. A vital component of an integrated communications team operating through a matrix management model that is responsible for functional excellence reaching all audiences with a full array of internal and external communications messages, tactics and activities. _ *Key Accountabilities*_ * Develops, writes and contributes content for all Internal Communications channels. * Produces communications materials that articulate and reinforce state business objectives and ensures that the employee base is informed and engaged in state-specific activities, successes, accomplishments and challenges. * In addition to state-specific communications, the Internal Communications Manager is responsible for driving Corporate messages into the states and collecting and providing to Corporate important news items from their respective states. * The position will be accountable to the Senior Director of Communications and External Affairs and to each respective State President served. * Supports all internal corporate communications campaigns that require on-the-ground facilitation to ensure employee engagement and involvement. Identifies state-specific stories and accomplishments that should be show-cased company-wide. * Leads and collaborates with the corporate team to develop plans and tactics to communicate major company-wide projects to internal audiences. * Works closely, collaboratively and seamlessly with company communications professionals and the entire Corporate Communications team to ensure communication integration and maximum effectiveness. between each state and corporate. _ *Knowledge/Skills*_ * Demonstrated ability to work effectively within a matrix management structure. * Possesses exceptionally strong written and verbal communication skills. Editorial and production experience in print and electronic media. * Knowledge and experience using web technology as a communications vehicle and resource. * Is experienced and adept at reviewing and providing thoughtful feedback for both copy and graphic design and layout. * Demonstrated ability to prioritize and re-prioritize quickly. Ability to multi-task and meet strict deadlines. * Has excellent and efficient working knowledge of PowerPoint, Word, Excel, and Access databases. * Is familiar with project management work and meets all necessary deadlines. * Has experience planning and executing employee events. _ *Experience/Education*_ * Seven - ten years formal communications experience, including at least three years in an internal communications role or comparable role. * Outstanding written and oral communication skills. * Bachelor’s degree(required) in journalism, mass communications, public relations or related field preferred, or demonstrated experience commensurate with the requirements of the position. _ *Work Environment*_ * Located in a state supporting four - six State Presidents in neighboring and contiguous states. * Hybrid work schedule(3 days in the office 2 remote) _ *Travel Requirements*_ * 35% United States * Semi Annual travel to Virginia and Maryland. * Active state Driver's License required with the ability to pass a motor vehicle reprort. _ *Competencies*_ Champions safety Customer obsessed Cultivates innovation Nimble learning Drives Results Collaborates * Join American Water...We Keep Life Flowing*™ * American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants* *based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.*