Communications Manager_

West Creek 6 (12076), United States of America, Richmond, VirginiaCommunications Manager**At Capital One, we're driven by our mission to change banking for good to help our more than 100 million customers succeed. As one of the nation’s leading digital banks, technology is central to our business strategy and to how we deliver differential value to our customers. We’re using real-time data at scale, AI and machine learning, and the power of the cloud to solve challenging industry problems and build products, services, and experiences that can make a real difference in millions of peoples’ lives.****Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.****About the Role:****Capital One is looking for a strategic, results-driven Technology Communications professional to join a talented group of communicators on our Corporate Communications team.****In this role, you will work in close partnership with Technology leaders and partners to lead a Communications strategy and execution for a multi-year technology modernization program.****This position requires exceptional written, verbal, and presentation skills; experience building and executing communications strategies and leading projects and teams to meet objectives; and the ability to build trusted relationships with stakeholders while operating in a fast-paced, matrixed environment and an ability to successfully build in white space.****Responsibilities:**+ **Design framework to ensure seamless communications across the organization**+ **Track key senior forums and provide organizational updates to Senior Leadership Team**+ **Manage internal communications in the form of town halls, blogs, vlogs**+ **Help implement the communications strategy that brings the technology modernization program’s narrative to life**+ **Be a creative storyteller to curate engaging experiences including executive gatherings, all-employee meetings, digital/video storytelling and special events**+ **Play an integral role promoting associate engagement, stakeholder awareness and energize the modernization program culture**+ **Evaluate performance for communications, based on real-time metrics and other leading key performance indicators; recommending refinements to communications strategies, messaging and new feedback mechanisms, as needed, based on ongoing assessments**+ **Partner with and influence internal partners as needed in the best interests of the business and its employees.****Our ideal candidate will possess:**+ **Strong business acumen and customer / product-orientation**+ **Proven track record of building collaborative work relationships**+ **Strong storytelling skills with sound editorial judgment**+ **Keen ability to distill complex content into clear, concise and engaging communications**+ **Outstanding time management and organizational skills**+ **Proven ability to consistently execute multiple, and sometimes competing, activities and complex projects to high quality conclusion, on-time, and within budget.**+ **Creative problem solving skills, working with internal customers to understand intent and goals to deliver communications that meet their needs.****Basic Qualifications**+ **Bachelor’s degree or military experience**+ **At least 5 years of communications experience**+ **At least 1 year of experience creating content on behalf of senior leadership**+ **At least 1 year of experience implementing business communication and organizational change management strategies, plans and deliverables.****Preferred Qualifications**+ **BA in communications, marketing, English or journalism**+ **Experience communicating about enterprise technology topics**+ **At least 2 years of experience in financial services, technology or other highly regulated industry**At this time, Capital One will not sponsor a new applicant for employment authorization for this positionThe minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.New York City (Hybrid On-Site): $128,300 - $146,400 for Communications ManagerCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (apitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).