Emergency Communications Operations Administrator_

Emergency Communications Operations AdministratorPrint (overnmentjobs.com/careers/durhamnc/jobs/newprint/4549220)ApplyEmergency Communications Operations AdministratorSalary$71,624.00 - $111,014.00 AnnuallyLocationDurham, NCJob TypeFull time with benefitsJob Number24-04944DepartmentEmergency Communications (911)Opening Date06/18/2024Closing Date9/9/2024 11:59 PM Eastern+ Description+ Benefits+ QuestionsPosition DescriptionWork, Serve, Thrive. With the City of DurhamAdvance in your career while making a real difference in the community you serve.Hiring Range: $71,624 - $85,948Hours: 40 hours per weekDevoted to emergency 911 police and fire telecommunications, non-emergency call taking, and police and fire dispatch communications. Incumbents serve as a second-level supervisor of an emergency communications operations center.Responsible for assisting with the development of operational policies and procedures; participating in strategic and operational planning; providing direction to lower-level staff in the execution of operational tasks; maintaining staffing levels; scheduling employees and managing schedule adjustments; performing the duties of communications call-taking, processing, and dispatching as needed; maintaining records; and ensuring adherence to quality and performance standards.Duties/Responsibilities+ Assists with the development of operational policies and procedures and participates in strategic and operational planning activities to ensure operational efficiency and compliance with applicable regulations, policies, and procedures.+ Provides direction to lower-level staff in the execution of operational tasks; prioritizes and assigns work; develops and manages work schedules; provides guidance to staff; ensures adequate staffing levels and coverage; and ensures adherence to quality and performance standards.+ Prepares and maintains records, reports, and other documents; compiles and analyzes information about center operations; develops and makes operational recommendations; reviews work and the work of others to ensure accuracy and completeness.+ Maintains the center’s supply inventory; orders supplies; assists with resolving equipment problems and issues; and ensures that equipment, systems, and/or materials are in proper working conditions.+ Performs the duties of communications call-taking, processing, and dispatching as needed; answers 911 emergency and non-emergency calls; operates multi-line automatic call-distribution telephone and radio console systems; and dispatches and coordinating responders.+ Gathers and/or provides information and instructions to assist callers; refers calls to appropriate agencies; enters and updates data into computer-aided dispatch systems; and coordinates with multiple agencies to facilitate dispatching and referral.+ Performs quality assurance duties; evaluates 911 calls in accordance with accreditation standards; provides feedback to employees, reviews policies and procedures; and ensures that all operations performed comply with applicable policies and procedures.+ Coordinates with City departments and external agencies; represents the dispatch center in meetings and to the community.+ Supervises staff including conducting performance evaluations, coordinating scheduling of training, implementing hiring of internal positions related to operations within the 911 Center, and discipline and termination procedures.Minimum Qualifications & Experience+ Associate’s degree or equivalent in business administration, criminal justice, or directly related field,+ Six years of emergency communications experience+ Previous Lead and/or supervisory experience. (3 years or more is strongly preferred)+ Associated Public Safety Communication Officials (APCO) Telecommunication's Certification; OR must be willing and able to obtain within 6 months of start date+ IAED EFD/EMD/EPD Certifications;+ American Heart Association CPR Certification.+ SBI Division of Criminal Information Terminal Operator's Certification as issued by the NC Department of Justice within six months of start date OR must be willing and able to obtain within 6 months of start date.+ No Class B (or higher) misdemeanor conviction in the last ten (10) years (please see a list of Class B Convictions Here (ov/wpfd\_file/class-b-misdemeanor-manual-2016-3/) )+ No Felony Conviction+ Please note that for any selected candidate in an operational position they must meet requirements designated by NCOEMS, by following this link you can view an FAQ outlining those employment requirements cdhhs.gov/dhsr/EMS/faqcomp.htm#legalrecBenefits – General Full-Time Employees+ 12-13 paid holidays per year+ 13 standard work days of vacation per year+ 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement+ 2 weeks paid military leave per year+ Medical, dental, vision, and supplemental life insurance plans+ State and City retirement plans+ Short and long term disability plans+ Paid temporary disability leave for specified conditions+ City contribution of 13.6% into the N.C. State Retirement System+ Paid funeral leave+ Employee Assistance Program - personal and family counseling+ Paid life insurance equal to annual salary+ 48 hours for volunteer work each year*+ 4 hours parental leave each year+ Workman's Compensation Insurance+ 457 Deferred Compensation PlansBenefits - Part-Time (1,000 hours or more per year)+ 401(k) retirement plan (5.0% of salary)+ State retirement planBenefits Part-Time (Average 30 hours per week over 12 month period)+ 401(k) retirement plan (5.0% of salary)+ State retirement plan effective first day of the month following date of hire+ Health insurance effective first day of the month following date of hire+ Dental and life insurance, after one year of service+ Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service01Where did you first hear about this opportunity?+ City of Durham Website+ Walk in+ LOGO career event+ Job fair+ Employee referral+ Professional organization ***Please list the organization in "other" box below***+ Internet posting ***Please list the specific web site in the "other" box below***+ Craig's List+ Facebook+ LinkedIn+ GlassDoor+ governmentjobs.com+ Monster.com+ Indeed.com+ Employment Security Commission+ Magazine/Newspaper+ Other02If you listed "other" above please give specific web site, organization, or publication.03Please select your highest level of COMPLETED education.+ Less than a High School Diploma or Equivalent (GED, HiSET, TASC)+ High School Diploma or Equivalent (GED, HiSET, TASC)+ Associates Degree+ Bachelor's Degree+ Master's Degree+ Doctoral Degree (PhD, Juris Doctorate)04How many years of emergency communications experience do you have? ( that includes lead and/or supervisory experience)+ No related experience+ Less than 1 year of related experience+ 1 year but less than 6 years related experience+ 6 years but less than 10 years related experience+ 10 or more years related experience05How many years of experience do you have in a supervisory/management capacity?+ No supervisory experience+ Some supervisory experience but less than 1 year+ 1 year experience but less than 3 years+ 3 years experience but less than 5 years+ 5 or more years supervisory experience06Please indicate the largest number of direct reports you have supervised?+ No direct reports supervised+ 1-5 direct reports supervised+ 6-10 direct reports supervised+ 11-15 direct reports supervised+ 16-20 direct reports supervised+ More than 20 direct reports supervised07Do you have an Associated Public Safety Communication Officials (APCO) Telecommunication's Certification (OR are you willing and able to obtain within 6 months of start date)?+ Yes+ No, I do not have this certification, but I AM willing and able to obtain it within 6 months of my start date+ No, I do not have this certification, and I am NOT willing or able to obtain it within 6 months of my start date08Do you have the SBI Division of Criminal Information Terminal Operator's Certification as issued by the NC Department of Justice (OR are you willing and able to obtain within 6 months of start date.)?+ Yes+ No, I do not have this certification, but I AM willing and able to obtain it within 6 months of my start date+ No, I do not have this certification, and I am NOT willing or able to obtain it within 6 months of my start date09Are you flexible and able to work a variety of shifts including nights, weekends, holidays and on-call?+ Yes+ No10Do you have the IAED EFD/EMD/EPD Certifications;+ Yes+ No11Do you have the American Heart Association CPR Certification?+ Yes+ No12How would you rate your experience level with Emergency Communication Systems: (Such as proficiency in operating and maintaining emergency communication systems such as 911 dispatch systems, emergency radio networks, or other relevant platforms.)+ No experience+ Beginner level+ Intermediate level+ Advanced level+ Expert level13How would you rate your experience level with Computer-Aided Dispatch (CAD): (Such as familiarity with CAD systems used in emergency operations to coordinate response activities.)+ No experience+ Beginner level+ Intermediate level+ Advanced level+ Expert level14How would you rate your experience level with Telecommunications: (such as experience with telecommunications technologies, including knowledge of radio communication protocols, voice/data communication systems, or network infrastructure used in emergency response.)+ No experience+ Beginner level+ Intermediate level+ Advanced level+ Expert level15How would you rate your experience level with Technical Troubleshooting: (Such as identifying and resolving technical issues that may arise with communication equipment or systems during emergencies.)+ No experience+ Beginner level+ Intermediate level+ Advanced level+ Expert level16How would you rate your experience level with Training and Documentation: (such as your ability to train others on technical systems and procedures, including your experience in documenting technical processes and guidelines.)+ No experience+ Beginner level+ Intermediate level+ Advanced level+ Expert levelRequired Question