Universal Service Administrative Co. (USAC)
Business Analyst Operations - Schools & Libraries (E-Rate)
Universal Service Administrative Co. (USAC), Washington, District of Columbia, us, 20022
Why Work Here?
The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.Our mission to achieve universal service addresses America’s current critical needs to build out broadband capabilities for telehealth, online learning, and keeping families connected. Join us and help USAC accomplish our mission to bridge the digital divide. Through its administration of the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, USAC works to promote the availability of quality services at just, reasonable and affordable rates and to increase access to advanced telecommunications services throughout the nation. Additional information on USF programs can be found at: https://www.usac.org/about/BenefitsUSAC supports our employees well beyond their salary with a system of benefits that rivals the top organizations in the country. Simply put: if you are committed to improving the lives of others, we are committed to improving yours. USAC provides low-premium, top-of-the-line medical, dental, and vision insurance in addition to disability and life coverage. Generous 401k contribution, Federal and floating holidays, paid sick leave and vacation time that increases every year. Regular telework schedule and opportunities to take professional development courses and training.A Multicultural TeamWe have actively built an organization that doesn’t just celebrate our diversity; we depend on it. The challenges of achieving universal service require creative and unique perspectives. Our accepting and inclusive community will challenge you to grow and learn from others while always recognizing the value of your contribution.To apply, please submit a cover letter and resume, click the “Apply For This Job Online” button.USAC employees are passionate about our mission. Our work contributes to the success of all Americans. We’ve worked together to build a culture that is collaborative, ambitious, outcome-oriented, and feedback-focused. As USAC continues to support universal service impacting healthcare providers, educators, and consumers, it is critical now more than ever that we hire people equally passionate and committed to helping fulfill our mission. We are currently seeking a dynamic and collaborative professional to serve as Business Analyst.This is an outstanding career opportunity for an individual interested in a genuine professional challenge in support of a public-spirited mission. Working in a creative and fast-paced environment, the Business Analyst will be responsible for working with the operations and IT teams to develop processes and manage content for the various systems necessary for applicants and employees to effectively use the systems associated with USAC’s core programs, and to remain consistent with FCC rules. The position will support developing IT requirements for systems in support of all stakeholders.ResponsibilitiesDevelop and update processes and procedures for program administration, for the USAC’s core programs.Working with the operations staff, develop systems content, such as stakeholder instructions, review online and live training materials for stakeholders, and develop quality assurance processes to prevent waste, fraud, and abuse.Spearhead development business requirements for systems functionality necessary to comply with Commission rules and administer the program in an efficient and controlled manner.Assist operations staff to develop and manage systems content.Develop and assisting deploy business rules and procedures.Develop business requirements for new functionality to improve operational efficiency.Assist Operations staff in developing data integrity standards.Conduct requirements reviews, design reviews, and change control activities.Documents and reports issues discovered during testing and follow-up for resolution.Documents business requirements and develops training programs, documents, and materials.Understands the importance of learning the operational process and procedures.Actively maintains an operational queue to aid in meeting established CSLA/SLA.Utilizing program and data to identify opportunities to improve the efficiency integrity and stakeholder experience. Perform research and analysis using program data to predict impact, identify trends, patterns, and statistics.Utilizing data make recommendations for effective program change to improve efficiencies and internal and external stakeholder experience.Utilized data and daily operational work insight to identify trends, manage work queue/volumes, make recommendations for programmatic changes.Support various data/report/analysis efforts related to data gathering to support requests for service or modify program measurements.Is a change agent. Exhibits a positive attitude towards change in support of a more effective and efficient program.Proficiency in MS Office Suite (Word, Excel and PowerPoint), with a general understanding of data analysis techniques.Other specific duties as assigned.About YouBachelor Degree and/or relevant technical training with no preferred certification.Three (3) to Four (4) years of directly related experience.Experience as an Analyst or similar position.Demonstrated experience with increasingly complex system analysis projects.Experience developing user stories based on business and system requirements.Experience defining and elaborating user stories with validation and acceptance criteria.Experience with Scrum and/or other Agile Software Development frameworks.Experience with Microsoft SQL Server, Access and/or Oracle and ability to write Access / SQL queries.Experience with software development activities from a business operations’ perspective.Experience with Microsoft SharePoint Software.Preparing and delivering information in a concise, professionally written and/or verbal format.Developing, documenting, and/or creating new or more useful ideas, approaches, and plans.Analyzing and developing solutions to problems.Managing various projects, work, technical support, etc.Developing and maintaining positive customer rapport.USAC is committed to providing a safe and healthy workplace for all employees. All offers of employment with USAC are conditioned on completing and passing a background and reference check. USAC is an Equal Opportunity Employer. No agencies please.
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The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.Our mission to achieve universal service addresses America’s current critical needs to build out broadband capabilities for telehealth, online learning, and keeping families connected. Join us and help USAC accomplish our mission to bridge the digital divide. Through its administration of the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, USAC works to promote the availability of quality services at just, reasonable and affordable rates and to increase access to advanced telecommunications services throughout the nation. Additional information on USF programs can be found at: https://www.usac.org/about/BenefitsUSAC supports our employees well beyond their salary with a system of benefits that rivals the top organizations in the country. Simply put: if you are committed to improving the lives of others, we are committed to improving yours. USAC provides low-premium, top-of-the-line medical, dental, and vision insurance in addition to disability and life coverage. Generous 401k contribution, Federal and floating holidays, paid sick leave and vacation time that increases every year. Regular telework schedule and opportunities to take professional development courses and training.A Multicultural TeamWe have actively built an organization that doesn’t just celebrate our diversity; we depend on it. The challenges of achieving universal service require creative and unique perspectives. Our accepting and inclusive community will challenge you to grow and learn from others while always recognizing the value of your contribution.To apply, please submit a cover letter and resume, click the “Apply For This Job Online” button.USAC employees are passionate about our mission. Our work contributes to the success of all Americans. We’ve worked together to build a culture that is collaborative, ambitious, outcome-oriented, and feedback-focused. As USAC continues to support universal service impacting healthcare providers, educators, and consumers, it is critical now more than ever that we hire people equally passionate and committed to helping fulfill our mission. We are currently seeking a dynamic and collaborative professional to serve as Business Analyst.This is an outstanding career opportunity for an individual interested in a genuine professional challenge in support of a public-spirited mission. Working in a creative and fast-paced environment, the Business Analyst will be responsible for working with the operations and IT teams to develop processes and manage content for the various systems necessary for applicants and employees to effectively use the systems associated with USAC’s core programs, and to remain consistent with FCC rules. The position will support developing IT requirements for systems in support of all stakeholders.ResponsibilitiesDevelop and update processes and procedures for program administration, for the USAC’s core programs.Working with the operations staff, develop systems content, such as stakeholder instructions, review online and live training materials for stakeholders, and develop quality assurance processes to prevent waste, fraud, and abuse.Spearhead development business requirements for systems functionality necessary to comply with Commission rules and administer the program in an efficient and controlled manner.Assist operations staff to develop and manage systems content.Develop and assisting deploy business rules and procedures.Develop business requirements for new functionality to improve operational efficiency.Assist Operations staff in developing data integrity standards.Conduct requirements reviews, design reviews, and change control activities.Documents and reports issues discovered during testing and follow-up for resolution.Documents business requirements and develops training programs, documents, and materials.Understands the importance of learning the operational process and procedures.Actively maintains an operational queue to aid in meeting established CSLA/SLA.Utilizing program and data to identify opportunities to improve the efficiency integrity and stakeholder experience. Perform research and analysis using program data to predict impact, identify trends, patterns, and statistics.Utilizing data make recommendations for effective program change to improve efficiencies and internal and external stakeholder experience.Utilized data and daily operational work insight to identify trends, manage work queue/volumes, make recommendations for programmatic changes.Support various data/report/analysis efforts related to data gathering to support requests for service or modify program measurements.Is a change agent. Exhibits a positive attitude towards change in support of a more effective and efficient program.Proficiency in MS Office Suite (Word, Excel and PowerPoint), with a general understanding of data analysis techniques.Other specific duties as assigned.About YouBachelor Degree and/or relevant technical training with no preferred certification.Three (3) to Four (4) years of directly related experience.Experience as an Analyst or similar position.Demonstrated experience with increasingly complex system analysis projects.Experience developing user stories based on business and system requirements.Experience defining and elaborating user stories with validation and acceptance criteria.Experience with Scrum and/or other Agile Software Development frameworks.Experience with Microsoft SQL Server, Access and/or Oracle and ability to write Access / SQL queries.Experience with software development activities from a business operations’ perspective.Experience with Microsoft SharePoint Software.Preparing and delivering information in a concise, professionally written and/or verbal format.Developing, documenting, and/or creating new or more useful ideas, approaches, and plans.Analyzing and developing solutions to problems.Managing various projects, work, technical support, etc.Developing and maintaining positive customer rapport.USAC is committed to providing a safe and healthy workplace for all employees. All offers of employment with USAC are conditioned on completing and passing a background and reference check. USAC is an Equal Opportunity Employer. No agencies please.
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