SUPERVISING POLICE COMMUNICATIONS OPERATOR_

**Description:**BID/JOB ANNOUNCEMENT**SUPERVISING POLICE COMMUNICATIONS OPERATOR****OFFICE OF EMERGENCY MANAGEMENT AND COMMUNICATIONS**Police Operations**Number of Positions:** up to 4(Additional vacancies possible pending budget approval)**Salary:** $118,020.00 annually**This position is open to current TEAMSTERS’ BIDDERS** **_AND_** **the PUBLIC. Only current City employees covered under the City’s Collective Bargaining Agreement with** **the** **TEAMSTERS UNION - LOCAL 700** **(BARGAINING UNIT 57)** **are considered BIDDERS and are eligible to bid.** **Qualified BIDDERS who properly submit a bid application will receive preference over any non-bidders.****BID INSTRUCTIONS** **: Apply on the bid site:** **aleo.net/careersection/103/jobsearch.ftl?lang=en** **AND****1. Check the box on your profile titled “Currently employed by the City of Chicago”****2. Enter your employee ID (located on your pay stub labeled ‘payee/employee number’)****3. Select your correct bargaining unit****FAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN A REJECTED BID APPLICATION.****Applications for this position will be accepted until 11:59 pm Central time on September 4, 2024** **.****Successful candidates must pass a drug screen and a background investigation. Persons offered employment must pass all pre-employment exams prior to appointment.**Under general supervision, supervises and directs a staff of Police Communications Operators engaged in responding to 9-1-1 emergency calls and performing emergency dispatching functions; and performs related duties as required.**ESSENTIAL DUTIES**+ Functions as a first line supervisor, overseeing a staff of Police Communications Operators responsible for receiving and processing 9-1-1 emergency calls, and dispatching police field units to reported incidents of crime or emergencies;+ Operates a computer-aided dispatch console to monitor group and individual workloads and response times in order to assess efficiency of operations;+ Assigns staff and allocates emergency communications equipment based on activity levels in specific geographical areas and police districts to ensure optimal use of resources;+ Monitors the status of incoming calls and assignments dispatched to police field units;+ Directs the dispatch of additional personnel and public safety support units as required including police technicians, specialists and investigators to incident locations;+ Evaluates staff performance and recommends additional training, as needed;+ Ensures that appropriate management personnel are notified of critical incidents;+ Investigates complaints regarding response and level of service provided by staff and prepares recommendations for needed actions;+ Supervises the implementation of emergency plans in response to critical situations beyond the normal scope of operations;+ Provides training to Police Communications Operators on emergency dispatching duties;**RELATED DUTIES**+ Provides training to Police Communications Operators on emergency dispatching duties;+ And may operate computer- aided dispatch equipment to dispatch field units to reported incidents of crime or emergencies._Additional duties may be required for this position._**Location** : Office of Emergency Management and Communications (OEMC)**Address** : 1411 West Madison St**Days Off** : Rotating**Watch/Shifts** : Rotating**NOTE** : The OEMC is a 24/7 operation**THIS POSITION IS IN THE CAREER SERVICE.****Qualifications:****MINIMUM QUALIFICATIONS**Three years of experience in emergency communications and dispatching operations requiring the use of computer-aided dispatch equipment.**SELECTION REQUIREMENTS**This position requires applicants to successfully **PASS** a written test/skills assessment with multiple components, answer **affirmatively** a Willingness and Ability Questionnaire **AND** complete an interview. (The Office of Emergency Management and Communications will provide study guides ONLY to those who will be referred to take the test). Test results will be sent out by the Department of Human Resources after test results have been compiled and analyzed. Applicants who receive a passing score on the test(s) AND Willingness and Ability Questionnaire will be selected to interview. The interviewed candidate receiving a passing score on the test(s) and Willingness and Ability Questionnaire and possessing the qualifications best suited to fulfill the responsibilities of the position will be selected. If you are a bidder, you will be selected in **seniority order** according to the collective bargaining agreement.**AND****Preference will be given to those possessing the following:**+ Previous supervisory experience+ Previous experience as an EMERGENCY DISPATCHER (dispatching Police, Fire, EMS)+ A bachelor’s degree**APPLICATION EVALUATION:** Initial evaluation will be based on information provided on the application and the documents submitted. Department of Human Resource staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago.**COMMITMENT TO DIVERSITY:** To further our commitment to hiring applicants with diverse experience the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA) and/or Chicago Public School (CPS) high school graduates to be referred to departments for consideration. **_These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates._** To learn more about our hiring practices click here. (hicago.gov/city/en/depts/dhr/provdrs/emp.html)**ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.****The City of Chicago in an Equal Employment Opportunity and Military Friendly Employer.****City of Chicago**Brandon Johnson, Mayor