Senior Analyst, Retail Communications Innovation, Technology & Emergency Support

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.**Position Summary**The Senior Analyst, Retail Communications Programs works collaboratively with the Retail Communications team in advancing portfolio and roadmap objectives, special projects, and store and field support within retail operations. This colleague will communicate regularly with finance, PMO, IT and multiple external vendors to support project deliverables while also executing business cases and documenting scope.This role requires the ability to plan and execute short-term business plans. The primary objective will be supporting growth initiatives and project work to streamline and simplify tools that support field and store leaders. This role will innovate through transition of legacy CVS platforms into a mobile-first platform accessible by every colleague, evolving the way CVS communicates internally, supporting administrative workload and maintaining tools that support store and field level routines.Responsibilities :+ Support the retail communications roadmap, day-to-day business operations and emergency field and store support; collaborate with other CVS business partners through complex challenges (40%)+ Execute deliverables in the portfolio evolution, driving engagement from key CVS business partners, external vendors, and field partners using a disciplined and repeatable project methodology; consistently improve products through always-on feedback loop (20%)+ Drive cohesive project facilitation: assist in defining and documenting business requirements, changes to processes and systems, develop and execute testing and implementation scenarios (20%)+ Evolve and maintain the tools, process and procedures used by the Retail Communications team to support field leaders and store teams, maintaining a high level of commitment and focus on customer requirements and legacy process improvements; support project management of retail signature meetings, including RMM and RLC (10%)+ Develop and present business cases, strategic recommendations, and progress reports to executive-level audiences; consistently update and align stakeholders on variances to plan (10%)**Required Qualifications**+ 2+ years of experience working independently and within a group+ 1+ years of experience actioning deliverables in all phases of a project which include assessment, planning/budgeting, design, development, testing, signoff, deployment, and post installation support+ 2+ years of experience with Microsoft Office+ 1+ year supporting business operations**Preferred Qualifications**+ Exemplary technical skills and proficiency in utilizing analytical, problem solving and communication skills+ Experience with product or program planning and implementation+ Experience successfully implementing change in complex organizations+ Lean / Six-Sigma certification**Education**Bachelor’s Degree or 3+ years equivalent CVS corporate or related field experience**Pay Range**The typical pay range for this role is:$46,988.00 - $112,200.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefitsWe anticipate the application window for this opening will close on: 09/24/2024Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.