JobRialto
Senior Conversational Designer
JobRialto, Malvern, Pennsylvania, United States, 19355
Job Overview:
We are seeking an experienced Conversational designer to join our team.
This position needs a designer who builds chatbots and designs the user experience of a virtual assistant.
They will need to the bots to understand user intentions and provide relevant responses.
They ensure that the virtual assistant is conversationally engaging, impactful for the end-user, and matches the voice of the brand.
The role of a conversational designer is like that of an architect, mapping out what users can do in a space, while considering both the user's needs and the technological constraints.
They curate the conversation, defining the flow and its underlying logic in a detailed design specification that represents the complete user experience.
Roles & Responsibilities
Designs Conversation Scripts, Bot Responses and user journey to create consumer facing Chatbots with personality, character and human user interactions.
Responsible for Designing and testing of chat conversations, flows, and user journeys based on different bot personas.
Creative thinking of user's conversational journey with a bot.
Thinking of different ways in which a user can speak with a Human or Bot agent.
Liaison between Delivery team in order to ensure delivery of intelligent and intuitive
conversations for ease of customer understanding.
Develops mockups, flows, redlining and other creative prototyping related items.
Operates with a 'customer first' mindset and designs client centric experiences end-to-end
to solve inquiries via multiple channels & touchpoints.
What are we looking for?
Bachelor's or master's degree in engineering / MA Literature / Bachelors' or Master's in
Mass Communication or related fields.
7+ years' experience in linguistic analysis, Conversation design, copy editing, or similar
role preferred, in Content development roles.
Excellent communication and writing skills.
Exceptional creative thinking, writing and persona building skills
Innovative thinker with the ability to come up with creative solutions.
Team player with excellent interpersonal skills and ability to influence, collaborate and
communicate with internal resources and external vendors.
Good to have skills:
Familiarity with chatbots, voice enabled devices, or other conversational channels.
Ability to understand and write JavaScript.
Familiarity with social channels like Slack, FB, Twitter, Skype, MS Teams etc.
Storyteller and editorial mindset with an ability to predict audience preferences.\n
Education:
Bachelors Degree
We are seeking an experienced Conversational designer to join our team.
This position needs a designer who builds chatbots and designs the user experience of a virtual assistant.
They will need to the bots to understand user intentions and provide relevant responses.
They ensure that the virtual assistant is conversationally engaging, impactful for the end-user, and matches the voice of the brand.
The role of a conversational designer is like that of an architect, mapping out what users can do in a space, while considering both the user's needs and the technological constraints.
They curate the conversation, defining the flow and its underlying logic in a detailed design specification that represents the complete user experience.
Roles & Responsibilities
Designs Conversation Scripts, Bot Responses and user journey to create consumer facing Chatbots with personality, character and human user interactions.
Responsible for Designing and testing of chat conversations, flows, and user journeys based on different bot personas.
Creative thinking of user's conversational journey with a bot.
Thinking of different ways in which a user can speak with a Human or Bot agent.
Liaison between Delivery team in order to ensure delivery of intelligent and intuitive
conversations for ease of customer understanding.
Develops mockups, flows, redlining and other creative prototyping related items.
Operates with a 'customer first' mindset and designs client centric experiences end-to-end
to solve inquiries via multiple channels & touchpoints.
What are we looking for?
Bachelor's or master's degree in engineering / MA Literature / Bachelors' or Master's in
Mass Communication or related fields.
7+ years' experience in linguistic analysis, Conversation design, copy editing, or similar
role preferred, in Content development roles.
Excellent communication and writing skills.
Exceptional creative thinking, writing and persona building skills
Innovative thinker with the ability to come up with creative solutions.
Team player with excellent interpersonal skills and ability to influence, collaborate and
communicate with internal resources and external vendors.
Good to have skills:
Familiarity with chatbots, voice enabled devices, or other conversational channels.
Ability to understand and write JavaScript.
Familiarity with social channels like Slack, FB, Twitter, Skype, MS Teams etc.
Storyteller and editorial mindset with an ability to predict audience preferences.\n
Education:
Bachelors Degree