Lumen
Lead Service Design Analyst
Lumen, Concord, New Hampshire, us, 03301
Lumen Lead Service Design Analyst Concord, New Hampshire Apply Now Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year.We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.The RoleThe Lead Service Design Analyst partners with Sales, Operations, Service Delivery and Solution design teams to ensure the service strategy is created to achieve the documented customer business requirements. This role is accountable to perform the function of design coordinator while maintaining a single point of coordination and control for all activities and processes within this stage of the service lifecycle.LocationThe professional in this role should reside in the continental USA and may work from home when not in client or team meetings.The Main ResponsibilitiesDesign the functional aspects of the service strategy in support of the chosen infrastructure, application, and data management environments in alignment with Lumen’s operating model principles.Lead services design scoping sessions with the customer and peer Lumen teams including account team stakeholders.Coordinate, validate, and rationalize development of services costs for delivering governance, plan, design, and implementation activities from all delivery organizations.Ensure appropriate margin is added by Business Development Managers and Offer Management, aligning with organizational standards.Produce and review all service definitions, delivery terms and conditions, service level agreements, and assumptions for inclusion in the Statement of Work (SOW) or similar artifact.Collaborate and review language for service descriptions, delivery terms and conditions, SLA’s, assumptions, and solution performance for insertion into the associated SOW or similar artifact.Ensure all contractual terms for providing third-party service provisions includes the appropriate operational vendor management model and service governance paperwork.What We Look For in a CandidateAbility to lead & engage in complex deal discussions with internal ecosystem, driving solutions & outcomes.5 years experience in a managed services, operations, networking, communications, program or project management, or other technical role.Moderate technical knowledge across global network infrastructure, edge cloud capabilities, connected security, communication, and collaboration services.The ability to overcome business and technical hurdles, demonstrating the business benefits and operational path required to achieve change.Ability to maintain focus on objectives while also managing through ambiguous and dynamic business environments.Excellent verbal and written communication skills.Strong presentation skills as well as the ability to build and present high-quality solutions to both technical and executive audiences.Some travel required (limited out of town).Bachelor’s degree in related field of study or equivalent years of experience.CompensationThe starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.Location Based Pay Ranges$80,510 - $134,160
in these states: AR ID KY LA ME MS NE SC SD$84,740 - $141,230
in these states: AL AZ FL GA IA IN KS MO MT ND NM OH OK PA TN UT VT WI WV WY$88,980 - $148,290
in these states: CO HI MI MN NC NH NV OR RI$93,210 - $155,350
in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WAAs with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status.DisclaimerThe job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
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Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year.We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.The RoleThe Lead Service Design Analyst partners with Sales, Operations, Service Delivery and Solution design teams to ensure the service strategy is created to achieve the documented customer business requirements. This role is accountable to perform the function of design coordinator while maintaining a single point of coordination and control for all activities and processes within this stage of the service lifecycle.LocationThe professional in this role should reside in the continental USA and may work from home when not in client or team meetings.The Main ResponsibilitiesDesign the functional aspects of the service strategy in support of the chosen infrastructure, application, and data management environments in alignment with Lumen’s operating model principles.Lead services design scoping sessions with the customer and peer Lumen teams including account team stakeholders.Coordinate, validate, and rationalize development of services costs for delivering governance, plan, design, and implementation activities from all delivery organizations.Ensure appropriate margin is added by Business Development Managers and Offer Management, aligning with organizational standards.Produce and review all service definitions, delivery terms and conditions, service level agreements, and assumptions for inclusion in the Statement of Work (SOW) or similar artifact.Collaborate and review language for service descriptions, delivery terms and conditions, SLA’s, assumptions, and solution performance for insertion into the associated SOW or similar artifact.Ensure all contractual terms for providing third-party service provisions includes the appropriate operational vendor management model and service governance paperwork.What We Look For in a CandidateAbility to lead & engage in complex deal discussions with internal ecosystem, driving solutions & outcomes.5 years experience in a managed services, operations, networking, communications, program or project management, or other technical role.Moderate technical knowledge across global network infrastructure, edge cloud capabilities, connected security, communication, and collaboration services.The ability to overcome business and technical hurdles, demonstrating the business benefits and operational path required to achieve change.Ability to maintain focus on objectives while also managing through ambiguous and dynamic business environments.Excellent verbal and written communication skills.Strong presentation skills as well as the ability to build and present high-quality solutions to both technical and executive audiences.Some travel required (limited out of town).Bachelor’s degree in related field of study or equivalent years of experience.CompensationThe starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.Location Based Pay Ranges$80,510 - $134,160
in these states: AR ID KY LA ME MS NE SC SD$84,740 - $141,230
in these states: AL AZ FL GA IA IN KS MO MT ND NM OH OK PA TN UT VT WI WV WY$88,980 - $148,290
in these states: CO HI MI MN NC NH NV OR RI$93,210 - $155,350
in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WAAs with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status.DisclaimerThe job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
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