Senior User Experience Researcher Operations_

**Working Location:** **MASSACHUSETTS, WESTBOROUGH****Workplace Flexibility:** **Hybrid****_For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling. ​_** **_​_**​Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.​Our five Core Values empower us to achieve Our Purpose:**Patient Focus, Integrity, Innovation, Impact and Empathy.**Learn more about Life at Olympus (lympusamerica.com/careers) ._**Please note: All correspondence will be sent from our Olympus domain (@Olympus.com). If you receive correspondence from an entity other than @Olympus.com, it is likely not legitimate._**Job Description**This is a fantastic opportunity to join the User Research team at Olympus and become a key player in supporting the design and product strategy of the new Digital Health Unit! The Senior User Researcher in Operations is responsible for the day-to-day logistics supporting the planning and execution of user research activities. In this role, you will be coordinating operations for a broad range of research efforts in collaboration with UXRs, designers, product managers, engineers, and other partners. You will have a deep understanding of the end-to-end research process, extensive experience with project management of mixed methods studies, be able to relay information clearly to key stakeholders, and effectively manage research-related operational tasks. You will enable the research team to do their best work, through the orchestration & optimization of people, processes, tools, and craft.**Job Duties**+ Coordinate research operations related to project planning, creating roadmaps, engaging with research partners, recruiting, scheduling, communicating project status updates, and developing risk mitigation strategies for potential scenarios that can jeopardize data quality and study timelines.+ Manage research activities related to high quality data collection, analysis, documentation, deliverables, dissemination, and archiving of research materials. Continuously evaluate these processes for efficiency and effectiveness, implementing improvements as necessary.+ Development and socialization of UXR onboarding materials, best practices, playbooks, and templates.+ Deep experience with UXR tools and platforms such as Dscout, Qualtrics, Dovetail, User Testing, Calendly, etc.; and support with the configuration and training the team on these research tools and platforms.+ Support the evaluation of research processes by identifying areas for improvement and working with the UX operations team to make changes.+ Drive collaboration and coordinate alignment with cross-functional partners.+ High attention to detail, outstanding organizational skills, good judgement and critical thinking, proactive problem solver, customer-centered, ability to juggle multiple demands, and results oriented.+ Outstanding verbal & written communication skills--both vertically and horizontally throughout the organization--excelling in candor and tact.**Job Qualifications****Required:**+ Bachelor's Degree in Anthropology, Psychology, Human-Computer Interaction, Human Factors, or User Experience (or equivalent work experience in a related field) is required.+ Master's or PhD in Anthropology, Psychology, Human-Computer Interaction, Human Factors, or User Experience (or equivalent work experience in a related field) is preferred.+ Minimum of 6 years experience in UX Research.+ Minimum of 6 years' experience conduct research and testing of web applications.+ Minimum of 6 years working as part of a product team in an agile environment.+ Other Considerations (travel/hours availability, etc.):+ Travel required (US and International)+ Availability to attend meeting with team members spread out around the globe.**Preferred:**+ Expertise utilizing various research design methods (e.g., user interviews, usability studies, contextual inquiry, surveys, etc.)+ Experience leading strategic research efforts and integrating user research insights into product roadmaps, strategy, and designs.+ Strong knowledge of both quantitative and qualitative research methods.+ Effective communication and collaboration skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.+ Comfortable in a highly technical environment; ability to engage with quantitative stakeholders and understand quantitative findings and materials.+ Ability to work with a low-ego, highly collaborative, cross-functional team.+ Experience working in a fast-paced, dynamic environment.+ Medical technology or healthcare experience preferred, although not required.**Why join Olympus?**_We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture._**Equitable Offerings you can count on:**+ Competitive salaries, annual bonus and 401(k)* with company match+ Comprehensive medical, dental, vision coverage effective on start date+ 24/7 Employee Assistance Program+ Free live and on-demand Wellbeing Programs+ Generous Paid Vacation and Sick Time+ Paid Parental Leave and Adoption Assistance*+ 12 Paid Holidays+ On-Site Child Daycare, Café, Fitness Center****Connected Culture you can embrace:**+ Work-life integrated culture that supports an employee centric mindset+ Offers onsite, hybrid and field work environments+ Paid volunteering and charitable donation/match programs+ Diversity Equity & Inclusion Initiatives including Employee Resource Groups+ Dedicated Training Resources and Learning & Development Programs+ Paid Educational Assistance*US Only**Center Valley, PA and Westborough, MA**Are you ready to be a part of our team?**Learn more about our benefit and incentives (lympusamerica.com/careers/benefits-perks) .The anticipated base pay range for this full-time position working at this location is $121,827.00 - $170,558.00 / year, plus potential for annual bonus (subject to plan eligibility and other requirements). Olympus considers a variety of factors when determining actual compensation for this position including: level of experience, working location, and relevant education and certifications.At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com .**Olympus is dedicated to building a diverse, inclusive and authentic workplace**We recognize diversity in people, views and lifestyle choices and emphasize the importance of inclusion and mutual respect. We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive.**Let’s realize your potential, together.**It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.**Applicants with Disabilities:**As a Federal Contractor, Olympus is committed to ensuring our hiring process is accessible to everyone. If you need an accommodation in order to complete the application or hiring process, please contact Olympus via email at OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley || Digital Product Development