Expedia, Inc.
Senior Public Relations Specialist, Global Issues and Crisis Communications
Expedia, Inc., Seattle, Washington, us, 98127
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Increase your chances of reaching the interview stage by reading the complete job description and applying promptly.Senior Public Relations Specialist, Global Issues and Crisis CommunicationsDo you wake up each morning wondering what problem you’ll get to solve today? Do you have a desire and willingness to run communications for a crisis from end-to-end with positive outcomes?Expedia Group is hiring a Sr. Public Relations Specialist on the Global Issues and Crisis Communications team within the Global Communications organization.What You'll Do:Day-to-Day Crisis Communications EscalationsCollaboration with cross-functional teams including legal, brand PR, influencer and media relations, and customer service teams to develop responses for high-profile media and non-media inquiries.Manage press inboxes and internal stakeholder requests for inquiries that need escalation to appropriate teams for investigation and resolution.Assist with daily escalation tracking and monthly coverage reports with an eye to identify trends to inform the organization about areas of improvement.Understand multiple data points and perspectives from across the organization to inform decisions.Social Media and Influencer EscalationsDay-to-day lead for escalations on EG and brand social platforms including monitoring channels to intercept any potential issues with travelers, press and/or influencers.Assess potential risk for incoming brand opportunities and collaborate with teams to provide communications counsel on when and how to respond.Review and provide potential risk assessment for internal and external partnerships with talent, influencers, and guest speakers on our campuses.Provide risk assessment for a variety of PR, social media and influencer relations campaigns.Who You Are:Bachelor’s degree or equivalent work experience.3+ years of relevant experience in corporate communications, public relations, media relations or crisis communications.Flexibility in working non-traditional hours.Experience working and communicating across a matrixed organization and with cross-functional teams.Understand how the media thinks and responds.Roll-up your sleeves mindset and willingness to dig in to understand macro and micro level details of a situation.Experience managing multiple projects at once and seeing each to fruition with strong results.Strong understanding and use of social platforms such as Facebook, Instagram, TikTok, Twitter and LinkedIn including social media management tools like Sprinklr.Ability to identify stand-out trends and potential issues that could arise.Outstanding writing, editing, and verbal communications skills with attention to detail.Strong judgement and agile thinking on when to interject and halt potential issues.The total cash range for this position in Austin is $82,500.00 to $115,500.00. Employees in this role have the potential to increase their pay up to $132,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.The total cash range for this position in West Hollywood is $82,500.00 to $115,500.00. Employees in this role have the potential to increase their pay up to $132,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.The total cash range for this position in Seattle is $82,500.00 to $115,500.00. Employees in this role have the potential to increase their pay up to $132,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.View our full list of benefits.About Expedia GroupExpedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises.2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
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Increase your chances of reaching the interview stage by reading the complete job description and applying promptly.Senior Public Relations Specialist, Global Issues and Crisis CommunicationsDo you wake up each morning wondering what problem you’ll get to solve today? Do you have a desire and willingness to run communications for a crisis from end-to-end with positive outcomes?Expedia Group is hiring a Sr. Public Relations Specialist on the Global Issues and Crisis Communications team within the Global Communications organization.What You'll Do:Day-to-Day Crisis Communications EscalationsCollaboration with cross-functional teams including legal, brand PR, influencer and media relations, and customer service teams to develop responses for high-profile media and non-media inquiries.Manage press inboxes and internal stakeholder requests for inquiries that need escalation to appropriate teams for investigation and resolution.Assist with daily escalation tracking and monthly coverage reports with an eye to identify trends to inform the organization about areas of improvement.Understand multiple data points and perspectives from across the organization to inform decisions.Social Media and Influencer EscalationsDay-to-day lead for escalations on EG and brand social platforms including monitoring channels to intercept any potential issues with travelers, press and/or influencers.Assess potential risk for incoming brand opportunities and collaborate with teams to provide communications counsel on when and how to respond.Review and provide potential risk assessment for internal and external partnerships with talent, influencers, and guest speakers on our campuses.Provide risk assessment for a variety of PR, social media and influencer relations campaigns.Who You Are:Bachelor’s degree or equivalent work experience.3+ years of relevant experience in corporate communications, public relations, media relations or crisis communications.Flexibility in working non-traditional hours.Experience working and communicating across a matrixed organization and with cross-functional teams.Understand how the media thinks and responds.Roll-up your sleeves mindset and willingness to dig in to understand macro and micro level details of a situation.Experience managing multiple projects at once and seeing each to fruition with strong results.Strong understanding and use of social platforms such as Facebook, Instagram, TikTok, Twitter and LinkedIn including social media management tools like Sprinklr.Ability to identify stand-out trends and potential issues that could arise.Outstanding writing, editing, and verbal communications skills with attention to detail.Strong judgement and agile thinking on when to interject and halt potential issues.The total cash range for this position in Austin is $82,500.00 to $115,500.00. Employees in this role have the potential to increase their pay up to $132,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.The total cash range for this position in West Hollywood is $82,500.00 to $115,500.00. Employees in this role have the potential to increase their pay up to $132,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.The total cash range for this position in Seattle is $82,500.00 to $115,500.00. Employees in this role have the potential to increase their pay up to $132,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.View our full list of benefits.About Expedia GroupExpedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises.2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
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