Amazon
Senior UX Designer - AI, GIM_CX_Design
Amazon, Boston, Massachusetts, us, 02298
Description
The Studio X team is seeking a highly skilled UX Designer with experience designing for AI experiences. They’ll be a hands-on leader, leveraging the latest technology and their expertise to establish delightful and immersive AI-powered experiences. They will raise the bar on UX Design as a discipline and help scale design consistency across AWS Marketing. They will guide individuals and teams through the design and research process, establish guardrails and foundations when designing for AI, highlight best practices, and advocate for ethical AI practices.
Key job responsibilities
Experience or knowledge of designing user interfaces and interactions for AI-powered systems, such as natural language and multimodal interfaces, recommendation engines, or generative AI tools.
Familiarity with design principles and best practices for AI-powered experiences, such as transparent communication of AI capabilities, managing user expectations, and designing for trust and ethical AI.
Experience with conversational /natural language based AI (ChatGPT, Microsoft Copilot, Amazon Q, or similar) and/or generative AI (Adobe Firefly, Dall-e, Midjourney, Canva, or similar) tools.
Ability to collaborate with AI/ML engineers, data scientists, and other technical teams to understand the capabilities and limitations of AI systems and translate them into effective user experiences.
Expertise in designing for multi-modal interactions, combining various input modalities (e.g., voice, text, gestures, images, documents) and output modalities (e.g., visuals, audio, haptics) in AI-powered experiences.
Experience with designing adaptive or personalized user experiences, leveraging AI and standard CMS engines to tailor content, interactions, or recommendations based on user behavior or context.
Excellent written and verbal communication, and ability to present complex concepts and ideas.
Team player capable of collaborating with a cross-functional team of engineers, designers, and digital marketers to create high-quality deliverables.
Collaborative designer capable of leading and actively participating in creative critiques, design discussions, and contributing documentation of best practices.
Show the ability to translate complex business, technology, and customer requirements into practical plans that drive measurable results.
Ability to work efficiently and demonstrate a bias for action with proactive communication in a fast-paced, challenging, and often ambiguous environment.
A day in the life
Marketing CX sets the foundation for digital experiences and content—focusing on the performance of content, experiences created by other teams, and the success of teams leveraging digital channels to engage their customers. It ingests research, data, and customer objectives for product, partner, brand, growth marketing, demand generation, localization, and other AWS stakeholder organizations, and adapts them for the digital space. It creates mechanisms that improve stakeholders' ability to create optimal customer content and delightful experiences. Studio X is the creative engine within Marketing CX. A diverse team of researchers, designers, copywriters, and information architects, they generate ideas, creative solutions and architectures that ultimately bring the AWS Brand to digital life.
Collaborate with cross-functional stakeholders including Product and Program Managers, Designers, Researchers, Engineers, Digital Marketers, and Digital Strategists.
Participate in group creative critiques with cross-functional roles.
Present design concepts to key stakeholders and leadership.
Design discovery—analysis of research insights, requirements gathering, and defining customer needs.
Create design artifacts—user stories, user journeys, personas, and user flows.
Brainstorm, sketch, and design website experiences and UI design patterns for all devices
Design for research/testing including interactive prototypes, animatics, and/or HTML/CSS prototypes.
Create Engineering-ready design specs including device-break point, micro-animations, soft/hard guardrails, and design system documentation.
Contribute to the expansion of a central design system with pattern, interaction and motion models.
Studio X is a multi-disciplinary group of creatives, crafting end-to-end and cross-channel customer experiences. The team is a collaborative group of Visual and UX Designers, Researchers, Copywriters, and Information Architects. The team is a center for design excellence, driving consistency, AWS Brand advocacy, and developing a scalable design system for digital marketing experiences. The team’s core talent spans the US coasts from Seattle to New York, and partners closely with global teams.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Hybrid Work
We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our U.S. Amazon offices.
Basic Qualifications
8+ years of UX designer or interaction designer experience
Knowledge of usability principles and techniques
Experience with design tools such as Photoshop, Illustrator and InDesign and prototyping in HTML, JavaScript, CSS, Ajax
Experience designing and prototyping with tools such as Sketch, Photoshop, Illustrator, InVision, or similar
Experience defining and maintaining design patterns and UX standards
Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps
Experience in delivering design solutions for projects of large scope and complexity
Have an available online portfolio
Demonstrated expertise in designing for AI and Generative AI experiences, and portfolio examples of AI powered interface design, including conversational and predictive AI experiences
Preferred Qualifications
Experience with UX design of complex workflows
5+ years of mass-market consumer web / mobile products experience
Experience prototyping (HTML, XHTML, JavaScript, CSS, Flash or Flash Catalyst, or Axure)
Experience designing micro-animations, Lottie animation, and/or motion designs.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
The Studio X team is seeking a highly skilled UX Designer with experience designing for AI experiences. They’ll be a hands-on leader, leveraging the latest technology and their expertise to establish delightful and immersive AI-powered experiences. They will raise the bar on UX Design as a discipline and help scale design consistency across AWS Marketing. They will guide individuals and teams through the design and research process, establish guardrails and foundations when designing for AI, highlight best practices, and advocate for ethical AI practices.
Key job responsibilities
Experience or knowledge of designing user interfaces and interactions for AI-powered systems, such as natural language and multimodal interfaces, recommendation engines, or generative AI tools.
Familiarity with design principles and best practices for AI-powered experiences, such as transparent communication of AI capabilities, managing user expectations, and designing for trust and ethical AI.
Experience with conversational /natural language based AI (ChatGPT, Microsoft Copilot, Amazon Q, or similar) and/or generative AI (Adobe Firefly, Dall-e, Midjourney, Canva, or similar) tools.
Ability to collaborate with AI/ML engineers, data scientists, and other technical teams to understand the capabilities and limitations of AI systems and translate them into effective user experiences.
Expertise in designing for multi-modal interactions, combining various input modalities (e.g., voice, text, gestures, images, documents) and output modalities (e.g., visuals, audio, haptics) in AI-powered experiences.
Experience with designing adaptive or personalized user experiences, leveraging AI and standard CMS engines to tailor content, interactions, or recommendations based on user behavior or context.
Excellent written and verbal communication, and ability to present complex concepts and ideas.
Team player capable of collaborating with a cross-functional team of engineers, designers, and digital marketers to create high-quality deliverables.
Collaborative designer capable of leading and actively participating in creative critiques, design discussions, and contributing documentation of best practices.
Show the ability to translate complex business, technology, and customer requirements into practical plans that drive measurable results.
Ability to work efficiently and demonstrate a bias for action with proactive communication in a fast-paced, challenging, and often ambiguous environment.
A day in the life
Marketing CX sets the foundation for digital experiences and content—focusing on the performance of content, experiences created by other teams, and the success of teams leveraging digital channels to engage their customers. It ingests research, data, and customer objectives for product, partner, brand, growth marketing, demand generation, localization, and other AWS stakeholder organizations, and adapts them for the digital space. It creates mechanisms that improve stakeholders' ability to create optimal customer content and delightful experiences. Studio X is the creative engine within Marketing CX. A diverse team of researchers, designers, copywriters, and information architects, they generate ideas, creative solutions and architectures that ultimately bring the AWS Brand to digital life.
Collaborate with cross-functional stakeholders including Product and Program Managers, Designers, Researchers, Engineers, Digital Marketers, and Digital Strategists.
Participate in group creative critiques with cross-functional roles.
Present design concepts to key stakeholders and leadership.
Design discovery—analysis of research insights, requirements gathering, and defining customer needs.
Create design artifacts—user stories, user journeys, personas, and user flows.
Brainstorm, sketch, and design website experiences and UI design patterns for all devices
Design for research/testing including interactive prototypes, animatics, and/or HTML/CSS prototypes.
Create Engineering-ready design specs including device-break point, micro-animations, soft/hard guardrails, and design system documentation.
Contribute to the expansion of a central design system with pattern, interaction and motion models.
Studio X is a multi-disciplinary group of creatives, crafting end-to-end and cross-channel customer experiences. The team is a collaborative group of Visual and UX Designers, Researchers, Copywriters, and Information Architects. The team is a center for design excellence, driving consistency, AWS Brand advocacy, and developing a scalable design system for digital marketing experiences. The team’s core talent spans the US coasts from Seattle to New York, and partners closely with global teams.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Hybrid Work
We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our U.S. Amazon offices.
Basic Qualifications
8+ years of UX designer or interaction designer experience
Knowledge of usability principles and techniques
Experience with design tools such as Photoshop, Illustrator and InDesign and prototyping in HTML, JavaScript, CSS, Ajax
Experience designing and prototyping with tools such as Sketch, Photoshop, Illustrator, InVision, or similar
Experience defining and maintaining design patterns and UX standards
Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps
Experience in delivering design solutions for projects of large scope and complexity
Have an available online portfolio
Demonstrated expertise in designing for AI and Generative AI experiences, and portfolio examples of AI powered interface design, including conversational and predictive AI experiences
Preferred Qualifications
Experience with UX design of complex workflows
5+ years of mass-market consumer web / mobile products experience
Experience prototyping (HTML, XHTML, JavaScript, CSS, Flash or Flash Catalyst, or Axure)
Experience designing micro-animations, Lottie animation, and/or motion designs.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.