Penn Foster
Senior Design Researcher
Penn Foster, Washington, District of Columbia, us, 20022
ARE YOU A CREATIVE, SELF-STARTER SEEKING A CHALLENGE? DO YOU WANT TO MAKE AN IMPACT ON THE NATION’S HEALTH, WELL-BEING, AND SECURITY? DO YOU HAVE A PASSION FOR DEVELOPING PEOPLE AND ORGANIZATIONS?GREAT, WE WANT TO MEET YOU.We build partnerships with clients to improve their organization's performance. Whether it's enhancing the technical capability of our nation's defense systems or advancing research and development for Veteran healthcare, our partnerships are making an impact in our communities and country.JJR’s Client Experience organization acts as customer champion, capability builder, and innovation catalyst. We are seeking a pioneer who will advance our digital transformation strategy, serve clients, mentor staff, and develop new solutions to our clients’ challenges. Sound interesting? Keep reading.WHY YOU SHOULD WORK WITH US.You will be strategically important to the growth and development of our business. You will have a direct impact on the inspiring missions of our clients and play a significant role in carrying out JJR’s mission and purpose. We offer opportunities for growth and long-term career development. We are committed to our values and culture as demonstrated by our decisions and engagement initiatives.YOU IN? GREAT, HERE ARE THE DETAILS.Title : Senior Design ResearcherLocation:
Remote position – preferred location within 75 miles of National Capital Area/DMVClassification:
Salary, ExemptTravel:
10%Security Requirement:
Must have, or be able to obtain, Tier 1 / National Agency Check with Written Inquiries (NACI) background investigation for the Department of Veterans Affairs (VA).The RoleAs Senior Service Researcher you will be responsible for guiding government clients through design thinking processes incorporating human-centered and design thinking methods to solve end-to-end service and customer and employee experience challenges. You will plan, organize, and facilitate sessions that uncover pain points, identify opportunities to define vision and strategy, and develop creative ways to solve complex problems. You will serve as the voice of the end user, making sure their needs are considered and met within any proposed solution.Position ExpectationsPerform all duties in accordance with our code of conduct.Actively engage in your role and be accountable for all outcomes.Deliver exceptional service to internal and external clients, partners, teammates.Contribute to JJR’s strategic initiatives required to achieve JJR’s Grounded & Growing 2025 objectives.Primary ResponsibilitiesDevelop research plans, interview guides, and lead teams in interviews with research participants.Collect participant insights through direct observation and prototype testing.Conduct interviews or surveys of users or customers to collect info on topics such as requirements, needs and or interfaces.Inform, write, and review HCD project proposals, test plans, and research protocols.Balance user and business needs, and positively shape product strategy.Conduct and synthesize research with minimal supervision.Make compelling artifacts and presentations that are framed appropriately for the audience and goals.Plan and facilitate collaboration between cross-functional team members and stakeholders and synthesize inputs into a research direction.Required Education, Experience, & Skills:Minimum 8 years of experience in human-centered design and/or closely related areas (Design Thinking, Design Strategies, Service Design, Design-Led Research).Bachelor’s Degree, preferably in design, human-centered design, or related field.Proven record of planning and conducting research programs, developing insights, envisioning desirable human futures, and translating concepts into action.Thorough knowledge and demonstrated experience applying design thinking/HCD principles and tools to solve client challenges.Written, reviewed, and commented on HCD project proposals, test plans, and research protocols.JJR may choose to substitute education with relevant experience.Preferred Education, Experience, & SkillsGraduate degree in a design field, organization development, design innovation, human psychology or related field.Exceptional oral and written communication and presentation skills, with proficiency in multiple methods of visual communication.Familiarity and/or experience working on a scrum team within the Agile delivery framework.Experience in group facilitation, including with groups of senior organizational leaders.Ability to work in a fast-paced and dynamic environment.A deep, natural curiosity and strong interpersonal, verbal, and written communication skills.Self-starter and results-oriented, able to work under minimal mentorship.TOTAL COMPENSATION PACKAGESalary:
$121,000- $158,000Core Benefits:
Medical, Dental, Vision, 401K, Monthly $200 HSA Match, Complimentary $50k Basic Life and AD&D (eligible employees), STD, Complimentary LTD, AFLAC Coverage, etc.PTO, Flexible Schedule, and Holidays:
Employees receive a robust amount of PTO along with flexible/hybrid working schedules and additional support for new parents.EEO Statement
Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.DisclaimerThis description in no way implies that the duties listed here are the only ones the employee can be required to perform.
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Remote position – preferred location within 75 miles of National Capital Area/DMVClassification:
Salary, ExemptTravel:
10%Security Requirement:
Must have, or be able to obtain, Tier 1 / National Agency Check with Written Inquiries (NACI) background investigation for the Department of Veterans Affairs (VA).The RoleAs Senior Service Researcher you will be responsible for guiding government clients through design thinking processes incorporating human-centered and design thinking methods to solve end-to-end service and customer and employee experience challenges. You will plan, organize, and facilitate sessions that uncover pain points, identify opportunities to define vision and strategy, and develop creative ways to solve complex problems. You will serve as the voice of the end user, making sure their needs are considered and met within any proposed solution.Position ExpectationsPerform all duties in accordance with our code of conduct.Actively engage in your role and be accountable for all outcomes.Deliver exceptional service to internal and external clients, partners, teammates.Contribute to JJR’s strategic initiatives required to achieve JJR’s Grounded & Growing 2025 objectives.Primary ResponsibilitiesDevelop research plans, interview guides, and lead teams in interviews with research participants.Collect participant insights through direct observation and prototype testing.Conduct interviews or surveys of users or customers to collect info on topics such as requirements, needs and or interfaces.Inform, write, and review HCD project proposals, test plans, and research protocols.Balance user and business needs, and positively shape product strategy.Conduct and synthesize research with minimal supervision.Make compelling artifacts and presentations that are framed appropriately for the audience and goals.Plan and facilitate collaboration between cross-functional team members and stakeholders and synthesize inputs into a research direction.Required Education, Experience, & Skills:Minimum 8 years of experience in human-centered design and/or closely related areas (Design Thinking, Design Strategies, Service Design, Design-Led Research).Bachelor’s Degree, preferably in design, human-centered design, or related field.Proven record of planning and conducting research programs, developing insights, envisioning desirable human futures, and translating concepts into action.Thorough knowledge and demonstrated experience applying design thinking/HCD principles and tools to solve client challenges.Written, reviewed, and commented on HCD project proposals, test plans, and research protocols.JJR may choose to substitute education with relevant experience.Preferred Education, Experience, & SkillsGraduate degree in a design field, organization development, design innovation, human psychology or related field.Exceptional oral and written communication and presentation skills, with proficiency in multiple methods of visual communication.Familiarity and/or experience working on a scrum team within the Agile delivery framework.Experience in group facilitation, including with groups of senior organizational leaders.Ability to work in a fast-paced and dynamic environment.A deep, natural curiosity and strong interpersonal, verbal, and written communication skills.Self-starter and results-oriented, able to work under minimal mentorship.TOTAL COMPENSATION PACKAGESalary:
$121,000- $158,000Core Benefits:
Medical, Dental, Vision, 401K, Monthly $200 HSA Match, Complimentary $50k Basic Life and AD&D (eligible employees), STD, Complimentary LTD, AFLAC Coverage, etc.PTO, Flexible Schedule, and Holidays:
Employees receive a robust amount of PTO along with flexible/hybrid working schedules and additional support for new parents.EEO Statement
Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.DisclaimerThis description in no way implies that the duties listed here are the only ones the employee can be required to perform.
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