Klaviyo
Senior Product Designer, Internationalization
Klaviyo, Boston, Massachusetts, us, 02298
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
Are you the right applicant for this opportunity Find out by reading through the role overview below.As a Senior Product Designer with a focus on internationalization and localization, you will be at the forefront of designing Klaviyo to resonate with a global audience. You will specialize in creating designs that are culturally sensitive and linguistically accurate, ensuring that our products feel local to users from various regions of the world.
Role will be based in Boston as we believe there will be significant collaboration with other design teams, product, and there is no design leadership in London. We do not feel like the time difference with the internationalization teams will cause issues. Travel to London is a possibility for team meetings.
Beneficial SkillsSystems thinking is crucial when considering the intricate web of factors influencing internationalization and localization, including cultural norms, language, technical constraints, and user behaviors.Sensitivity to cultural nuances and practices in different regions.Ability to create intuitive, user-friendly designs that can be adapted for global audiences.Knowledge of multiple languages is a plus, or at least an understanding of linguistic principles that affect design (like directionality, text expansion, etc.).Creative problem-solving skills to address and preempt internationalization and localization issues.Ability to manage multiple projects and priorities, often coordinating with different teams and time zones.Knowledge of legal and regulatory requirements in different countries that might affect product design, such as data privacy laws, accessibility standards, and age restrictions.Experience in designing for diverse languages and scripts, including right-to-left languages such as Arabic or Hebrew.Experience with French, Spanish, and/or German is beneficial.
Key ResponsibilitiesCollaborate with cross-functional teams, including product managers, engineers, and designers, to ensure designs align with international standards and practices.Lead the design process for internationalization from concept to delivery, ensuring that product can be easily adapted to multiple languages and regions without redesign.Design user interfaces that accommodate varying text expansion for translation and ensure that layout and design elements are culturally appropriate.Collaborate with research to understand the needs and behaviors of international users and integrate these insights into design decisions.Create and maintain the i18n/l10n design system guidelines that supports localization efforts and promotes consistency across different locales.Work closely with localization teams to ensure that the translation of text within the user interface is contextually relevant.Continuously evaluate and iterate on designs based on feedback from international users, keeping up-to-date with global design trends and cultural nuances.Provide guidance and expertise on internationalization best practices to other designers and stakeholders within the company.
30 / 60 / 90 Day PlanFirst 30 Days: Onboarding & UnderstandingObjectives
Integrate with the teamUnderstand current internationalization and localization guidanceIdentify guidance needsReview existing plans and commitments
Actions
Meet with the design and localization teams to build relationships and understand roles and workflowsStudy the Ascent design system and guidelines with a focus on internationalization aspectsConduct one-on-one meetings with the localization team to understand their needs and expectations regarding internationalizationReview ongoing projects for French language and assess internationalization and localizationBegin documenting any immediate design issues or gaps in current internationalization efforts
Deliverables
Summary of initial findings on current internationalization practicesA list of needs and/or projects based on discussions with team membersAn outline of potential improvements in the internationalization process
First 60 Days: Developing Perspectives & Providing SupportObjectives
Establish a point of view on current design and localization issuesBegin language incubation for the first non-English language (French)Add support for five additional SMS locales (French +5)Assist translation teamsReview new design work
Actions
Dive deeper into research for the first new language to understand linguistic and cultural nuancesStart incubation for the first new language, setting a foundation for design adjustmentsCollaborate with the localization team and design pillar(s) to support the addition of five new SMS locales, addressing any design issues that ariseReview new design work to proactively ensure compatibility with internationalization standardsProvide ongoing support to the translation teams, answering questions and help resolve design-related translation issues
Deliverables
Designs, as required, to support issues identified in translating the product to FrenchA comprehensive point of view document outlining the current state and future recommendations for design internationalization
First 90 Days: Establishing Guidelines & Preparing for FutureObjectives
Document comprehensive internationalization and localization guidelinesDefine culturally flexible iconography and illustration guidelinesEstablish layout best practices for different scripts and languagesPrepare for future work on Right-to-Left (RTL) languages and high-density Asian languages
Actions
Finalize and document guidelines including cultural elements such as color usage, flag representation, and other locale-specific considerationsCreate a set of iconography and illustrations that are neutral and adaptable across cultures without relying on textDefine and document layout best practices for localization, focusing on flexibility for translation, text expansion, and RTL scriptsBegin preliminary research on the design challenges posed by RTL languages and the density of Asian languages
Deliverables
Designs, as required, to support issues identified in translating the product to FrenchCollaboration with teams and possible design work for five new SMS localesA complete set of internationalization and localization guidelines ready for R&D distributionA best practices guide for localization-ready layouts and patternsStart to develop a handoff checklist for designers to ensure that work meets the requirements of localization
The pay range for this role is listed below. Sales roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.
Pay Range For US Locations:
$144,000—$216,000 USD
Get to Know KlaviyoWe’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. If you suspect a fraudulent job posting or receive suspicious communications that appear to be from our company, please contact us immediately at HR@klaviyo.com.
You can find our Job Applicant Privacy Notice here.
#J-18808-Ljbffr
Are you the right applicant for this opportunity Find out by reading through the role overview below.As a Senior Product Designer with a focus on internationalization and localization, you will be at the forefront of designing Klaviyo to resonate with a global audience. You will specialize in creating designs that are culturally sensitive and linguistically accurate, ensuring that our products feel local to users from various regions of the world.
Role will be based in Boston as we believe there will be significant collaboration with other design teams, product, and there is no design leadership in London. We do not feel like the time difference with the internationalization teams will cause issues. Travel to London is a possibility for team meetings.
Beneficial SkillsSystems thinking is crucial when considering the intricate web of factors influencing internationalization and localization, including cultural norms, language, technical constraints, and user behaviors.Sensitivity to cultural nuances and practices in different regions.Ability to create intuitive, user-friendly designs that can be adapted for global audiences.Knowledge of multiple languages is a plus, or at least an understanding of linguistic principles that affect design (like directionality, text expansion, etc.).Creative problem-solving skills to address and preempt internationalization and localization issues.Ability to manage multiple projects and priorities, often coordinating with different teams and time zones.Knowledge of legal and regulatory requirements in different countries that might affect product design, such as data privacy laws, accessibility standards, and age restrictions.Experience in designing for diverse languages and scripts, including right-to-left languages such as Arabic or Hebrew.Experience with French, Spanish, and/or German is beneficial.
Key ResponsibilitiesCollaborate with cross-functional teams, including product managers, engineers, and designers, to ensure designs align with international standards and practices.Lead the design process for internationalization from concept to delivery, ensuring that product can be easily adapted to multiple languages and regions without redesign.Design user interfaces that accommodate varying text expansion for translation and ensure that layout and design elements are culturally appropriate.Collaborate with research to understand the needs and behaviors of international users and integrate these insights into design decisions.Create and maintain the i18n/l10n design system guidelines that supports localization efforts and promotes consistency across different locales.Work closely with localization teams to ensure that the translation of text within the user interface is contextually relevant.Continuously evaluate and iterate on designs based on feedback from international users, keeping up-to-date with global design trends and cultural nuances.Provide guidance and expertise on internationalization best practices to other designers and stakeholders within the company.
30 / 60 / 90 Day PlanFirst 30 Days: Onboarding & UnderstandingObjectives
Integrate with the teamUnderstand current internationalization and localization guidanceIdentify guidance needsReview existing plans and commitments
Actions
Meet with the design and localization teams to build relationships and understand roles and workflowsStudy the Ascent design system and guidelines with a focus on internationalization aspectsConduct one-on-one meetings with the localization team to understand their needs and expectations regarding internationalizationReview ongoing projects for French language and assess internationalization and localizationBegin documenting any immediate design issues or gaps in current internationalization efforts
Deliverables
Summary of initial findings on current internationalization practicesA list of needs and/or projects based on discussions with team membersAn outline of potential improvements in the internationalization process
First 60 Days: Developing Perspectives & Providing SupportObjectives
Establish a point of view on current design and localization issuesBegin language incubation for the first non-English language (French)Add support for five additional SMS locales (French +5)Assist translation teamsReview new design work
Actions
Dive deeper into research for the first new language to understand linguistic and cultural nuancesStart incubation for the first new language, setting a foundation for design adjustmentsCollaborate with the localization team and design pillar(s) to support the addition of five new SMS locales, addressing any design issues that ariseReview new design work to proactively ensure compatibility with internationalization standardsProvide ongoing support to the translation teams, answering questions and help resolve design-related translation issues
Deliverables
Designs, as required, to support issues identified in translating the product to FrenchA comprehensive point of view document outlining the current state and future recommendations for design internationalization
First 90 Days: Establishing Guidelines & Preparing for FutureObjectives
Document comprehensive internationalization and localization guidelinesDefine culturally flexible iconography and illustration guidelinesEstablish layout best practices for different scripts and languagesPrepare for future work on Right-to-Left (RTL) languages and high-density Asian languages
Actions
Finalize and document guidelines including cultural elements such as color usage, flag representation, and other locale-specific considerationsCreate a set of iconography and illustrations that are neutral and adaptable across cultures without relying on textDefine and document layout best practices for localization, focusing on flexibility for translation, text expansion, and RTL scriptsBegin preliminary research on the design challenges posed by RTL languages and the density of Asian languages
Deliverables
Designs, as required, to support issues identified in translating the product to FrenchCollaboration with teams and possible design work for five new SMS localesA complete set of internationalization and localization guidelines ready for R&D distributionA best practices guide for localization-ready layouts and patternsStart to develop a handoff checklist for designers to ensure that work meets the requirements of localization
The pay range for this role is listed below. Sales roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.
Pay Range For US Locations:
$144,000—$216,000 USD
Get to Know KlaviyoWe’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. If you suspect a fraudulent job posting or receive suspicious communications that appear to be from our company, please contact us immediately at HR@klaviyo.com.
You can find our Job Applicant Privacy Notice here.
#J-18808-Ljbffr