Walmart
Senior Analyst, Business Support, Loyalty Communications and Support
Walmart, San Bruno, California, United States, 94066
Position Summary
If the following job requirements and experience match your skills, please ensure you apply promptly.Are you looking for a rewarding career where you can learn and grow? Do you have strong communication skills? If so, you may be the perfect fit for the Sr Analyst, Business Support - Loyalty Communications and Support position at Walmart!We are seeking a highly strategic and results-driven Sr Analyst for the Driver Experience and Loyalty team to support the on-going needs of the driver loyalty program. The overall team is focused on enhancing the experience of gig delivery service providers on the Spark platform. The Driver Loyalty team specifically focuses on the loyalty strategy that connects rewards to drivers to enhance driver retention, engagement, and experience. The program complexity is high given gig-economy worker considerations and dependencies across the platform.In this position, you will be responsible for supporting the loyalty program launch and ongoing needs post-launch by managing and creating cross-functional deliveries that continuously improve program awareness and participation. The ideal candidate has experience working in a tech, loyalty or gig economy platform environment, is a self-starter and able to deliver results in a fast-paced environment.You'll make an impact by:Supporting the loyalty program strategy execution by enabling cross-functional deliveries that improve driver's experience by increasing program awareness and participation.Serving as a key liaison with stakeholders including comms, content, marketing, and driver support.Partnering with content team to create new documentation that accurately represents the new loyalty program that removes friction for drivers to participate in the program.Partnering with Communications team to develop and execute multi-channel communication plan.Managing requirements identification and deliverables for Braze communications solutions.Partnering with Marketing team to execute launch marketing plans and manage performance / reporting of marketing efforts.Partnering with the Driver Support team to ensure all driver support documentation is updated ahead of program launch and agents are trained with all necessary information to support drivers from a loyalty standpoint. Lead the creation and ongoing updates of:
KB articlesGuided workflowsSupport agent training materialChatbot updates
Managing timelines and deliverables with these teams aligning to launch.Doing post-program launch focus on driving program awareness, participation and ensuring drivers have the right level of support:
Continuously serving as key liaison with content, comms, and marketing teams to ensure continued content accuracy and ongoing awareness.Serving as key liaison with Driver Support team ensuring recurring updates are completed to documentation and that driver support team receives latest loyalty program information that may impact agents' tasks and training.Identifying process improvement opportunities, develop improvement plans and executing.
Leading troubleshooting as needed to ensure a seamless driver experience.You'll sweep us off our feet if:You have experience with data analysis and reporting.You have strong communication skills.You have experience with project management.You have experience with marketing, loyalty and Gig economy platforms.You have experience with Stakeholder management.You have a collaborative approach to problem-solving.You can focus on delivering results in a fast-paced environment.Minimum Qualifications:1 - 3 years' experience in E-Commerce, Gig economy platforms.Bachelor's Degree in Business Administration, Supply Chain Management, Marketing, or related area.Benefits & Perks:Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.Equal Opportunity Employer - Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas, and opinions - while being inclusive of all people.Who We Are:Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you'll quickly find we're a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world's most complex challenges meet a kinder way of life.If you are ready to take on this exciting challenge and join a team of talented and motivated professionals, apply now!Salary Range:The annual salary range for this position is $60,000.00-$114,000.00 in Hoboken, New Jersey. The annual salary range for this position is $65,000.00-$124,000.00 in San Bruno, California. The annual salary range for this position is $50,000.00-$95,000.00 in Dallas, Texas and Bentonville, Arkansas.
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If the following job requirements and experience match your skills, please ensure you apply promptly.Are you looking for a rewarding career where you can learn and grow? Do you have strong communication skills? If so, you may be the perfect fit for the Sr Analyst, Business Support - Loyalty Communications and Support position at Walmart!We are seeking a highly strategic and results-driven Sr Analyst for the Driver Experience and Loyalty team to support the on-going needs of the driver loyalty program. The overall team is focused on enhancing the experience of gig delivery service providers on the Spark platform. The Driver Loyalty team specifically focuses on the loyalty strategy that connects rewards to drivers to enhance driver retention, engagement, and experience. The program complexity is high given gig-economy worker considerations and dependencies across the platform.In this position, you will be responsible for supporting the loyalty program launch and ongoing needs post-launch by managing and creating cross-functional deliveries that continuously improve program awareness and participation. The ideal candidate has experience working in a tech, loyalty or gig economy platform environment, is a self-starter and able to deliver results in a fast-paced environment.You'll make an impact by:Supporting the loyalty program strategy execution by enabling cross-functional deliveries that improve driver's experience by increasing program awareness and participation.Serving as a key liaison with stakeholders including comms, content, marketing, and driver support.Partnering with content team to create new documentation that accurately represents the new loyalty program that removes friction for drivers to participate in the program.Partnering with Communications team to develop and execute multi-channel communication plan.Managing requirements identification and deliverables for Braze communications solutions.Partnering with Marketing team to execute launch marketing plans and manage performance / reporting of marketing efforts.Partnering with the Driver Support team to ensure all driver support documentation is updated ahead of program launch and agents are trained with all necessary information to support drivers from a loyalty standpoint. Lead the creation and ongoing updates of:
KB articlesGuided workflowsSupport agent training materialChatbot updates
Managing timelines and deliverables with these teams aligning to launch.Doing post-program launch focus on driving program awareness, participation and ensuring drivers have the right level of support:
Continuously serving as key liaison with content, comms, and marketing teams to ensure continued content accuracy and ongoing awareness.Serving as key liaison with Driver Support team ensuring recurring updates are completed to documentation and that driver support team receives latest loyalty program information that may impact agents' tasks and training.Identifying process improvement opportunities, develop improvement plans and executing.
Leading troubleshooting as needed to ensure a seamless driver experience.You'll sweep us off our feet if:You have experience with data analysis and reporting.You have strong communication skills.You have experience with project management.You have experience with marketing, loyalty and Gig economy platforms.You have experience with Stakeholder management.You have a collaborative approach to problem-solving.You can focus on delivering results in a fast-paced environment.Minimum Qualifications:1 - 3 years' experience in E-Commerce, Gig economy platforms.Bachelor's Degree in Business Administration, Supply Chain Management, Marketing, or related area.Benefits & Perks:Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.Equal Opportunity Employer - Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas, and opinions - while being inclusive of all people.Who We Are:Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you'll quickly find we're a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world's most complex challenges meet a kinder way of life.If you are ready to take on this exciting challenge and join a team of talented and motivated professionals, apply now!Salary Range:The annual salary range for this position is $60,000.00-$114,000.00 in Hoboken, New Jersey. The annual salary range for this position is $65,000.00-$124,000.00 in San Bruno, California. The annual salary range for this position is $50,000.00-$95,000.00 in Dallas, Texas and Bentonville, Arkansas.
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