Manager, Medical Information & Content Development, Dermatology/Inflammation &Au

Overview

Incyte is a biopharmaceutical company focused on the discovery, development, and commercialization of novel medicines to meet serious unmet medical needs in oncology and inflammation and autoimmunity. Incyte is committed to the rigorous pursuit of research and development excellence to improve the lives of patients, make a difference in health care, and build sustainable value.The Company strives to discover and develop first-in-class and best-in-class medicines-advancing a diverse portfolio of large and small molecules.Job Summary

(Primary function)The Manager, Medical Information Call Center is responsible for responding to inbound medical inquiries from healthcare professionals (HCPs), patients, and caregivers. The position will also be responsible for the intake and handling of adverse events (AEs) and product quality complaints (PQCs) related to marketed products.

In addition, the individual will be responsible for the development of scientific materials used to address customer inquiries.

Essential Functions of the Job

(Key responsibilities)*

Provide timely, accurate, thorough, and balanced responses to unsolicited customer requests for medical information consistent with Company and regulatory guidelines*

Identify, capture, and process AEs and PQCs in accordance with Company guidance documents*

Assist in developing written scientific materials, including custom responses, standard response documents, and Question & Answer documents (Q&As)*

Manage day-to-day call center operations, including maintenance of standard operating procedures (SOPs), and oversight of third-party call center vendor*

Generate and exchange routine customer insights/reports with internal partners*

Demonstrate ongoing scientific and business expertise relevant to therapeutic areas, including products, disease state management, emerging therapies, and the competitive landscape*

Provide medical information support at medical meetings*

Comply with all guidelines, policies, legal, regulatory, and compliance requirements

Qualifications (Minimal acceptable level of education, work experience, and competency)*

Healthcare Professional (PharmD, MD, RPh, PhD in related field) with 1-3 year experience working in a Medical Information/Medical Affairs capacity for a pharmaceutical or medical device company, or equivalent clinical experience, is required.*

Experience creating scientific content, including MIRLs, is required.*

Knowledge of FDA regulations regarding the dissemination of Medical Information, drug promotion, and adverse event and product quality complaint reporting, is required.*

Ability to query scientific literature (via PubMed, Embase, Scopus, etc.) and identify and summarize pertinent findings is required.*

Excellent oral and written communication skills are required.*

Excellent project management skills, including the ability to plan, prioritize, and execute multiple projects are required.*

Experience in using a medical inquiry database (e.g., IRMS, Veeva), is desired.*

Experience in oncology, hematology, dermatology, or immunology is strongly preferred.*

Approximately 10% travel commitments.

Disclaimer:

The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications.

Management reserves the right to change or modify such duties as required.Incyte Corporation is committed to creating a diverse environment and is proud to be an equal opportunity employer.We Respect Your PrivacyLearn more at: privacy-policyThe Incyte hiring organization processes your personal data to manage your job application in order to enter into an employment relationship with you if you are the successful candidate.

During the process, you may be asked to respond to questions that will screen out your application if you do not meet certain objective criteria required by the job.

You can learn more about this process here.You may have the right to access, delete, restrict, edit, move, or object to the use of your personal data. You may also have a right to report concerns to the authority responsible for data privacy in the country where the position is based or where you live or work.You can learn more about Incyte's data protection practices here. By accessing this link you can learn about the types of personal data we collect, how we use it, whether collection and processing is optional, sources of the personal data we process, how it is shared, where it is stored or transferred to, how long we keep it, and contact information for Incyte, Incyte's data protection officer, and your supervisory authority (if applicable).Please contact

if you have any questions or concerns or would like to exercise your rights.