Myriad Genetics
Service Design Strategists
Myriad Genetics, Mason, Ohio, United States, 45040
Overview
Myriad Genetics discovers, develops, and commercializes molecular genetic tests that determine the risk of developing disease, assess disease progression, and guide treatment decisions in Oncology, Women's Health, and Mental Health. We are a pioneer and leader in genomic research, and we are committed to advancing the science of personalized medicine as we refine and develop more products to address unmet medical needs.
Apply expertise in human-centered design to rapidly research, design, and prototype new service and digital experiences. The Service Design Strategist will fill a critical role in Myriad's Service Product Organization reporting to our Lead Service Design Strategist. In this highly cross-functional position, you will partner closely with stakeholders across Myriad's Product, Technology, Sales, and Operations teams. This role will have a focus working closely with Enterprise / large health systems that touch Myriad's four business units to map out their current needs and capabilities to build processes / programs that best support their goals. Along with the external customer focus, the Service Design Strategist will support research & service design needs to improve internal processes to support growth, internal efficiencies, and customer experience.
Our ideal candidate brings passion for the pillars of our culture:
collaborative, innovative, inclusive, caring, and committed. This Service Design Strategist will be curious, pro-active, able to work across organizations, and driven to help shape the future of this company. At Myriad Genetics, our future is yours to create.
About Myriad Genetics' Service Product Organization (SPO)
The SPO is part of Myriad Enterprise Product Management Team, and we partner cross-functionally with teams and customers to scale workflow solutions within large healthcare systems.
Responsibilities
Support teams through the design cycle (from discovery to delivery) using methodologies including ethnography, cultural probes, journey mapping, co-design, rapid prototyping and other appropriate techniques.
Strong analytical skills with the ability to gather and interpret data
Plan and facilitate design workshops with both internal and external stakeholders
Strong communication skills with internal and external stakeholders
Translate complex ideas into compelling stories (verbally & visually) for a variety of audiences
Ability to quickly map out processes from stakeholders and look at optimizing experiences
Powerful Service Design skills with the ability to take complex workflows to create visual assets: service blueprints, workflow maps, journey maps, and storyboards to communicate the mess
Experience with internal innovation or demonstrated ability to navigate a large complex organization
Experience with creating implementation plans for service and digital solutions
Increase the design maturity of the company and demonstrate the business value of design!
Qualifications
Required
Strong portfolio highlighting service design implementation, design research, systems thinking and project management
Minimum bachelor's required, preferably a master's degree in design. Relevant degree programs: Design Strategy, Service Design, Design Research, Design for Health, Design Management, Graphic Design or another related field
Extensive work experience (5+ years) in service design or a mix of service, UX, design strategy and research design
Experience using human-centered design processes in healthcare
The ability to manage ambiguity and work autonomously
Preferred
Ability to handle shenanigans, decent sense of humor, affinity for euchre
Physical Requirements
Lifting Requirements - light work or exerting up to 20 pounds of force frequently. Physical Requirements - stationary positioning, moving, operating, ascending/descending, communicating, observing, pushing or pulling, and reaching. Use of equipment and tools necessary to perform essential job functions.
EEO
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Myriad Genetics discovers, develops, and commercializes molecular genetic tests that determine the risk of developing disease, assess disease progression, and guide treatment decisions in Oncology, Women's Health, and Mental Health. We are a pioneer and leader in genomic research, and we are committed to advancing the science of personalized medicine as we refine and develop more products to address unmet medical needs.
Apply expertise in human-centered design to rapidly research, design, and prototype new service and digital experiences. The Service Design Strategist will fill a critical role in Myriad's Service Product Organization reporting to our Lead Service Design Strategist. In this highly cross-functional position, you will partner closely with stakeholders across Myriad's Product, Technology, Sales, and Operations teams. This role will have a focus working closely with Enterprise / large health systems that touch Myriad's four business units to map out their current needs and capabilities to build processes / programs that best support their goals. Along with the external customer focus, the Service Design Strategist will support research & service design needs to improve internal processes to support growth, internal efficiencies, and customer experience.
Our ideal candidate brings passion for the pillars of our culture:
collaborative, innovative, inclusive, caring, and committed. This Service Design Strategist will be curious, pro-active, able to work across organizations, and driven to help shape the future of this company. At Myriad Genetics, our future is yours to create.
About Myriad Genetics' Service Product Organization (SPO)
The SPO is part of Myriad Enterprise Product Management Team, and we partner cross-functionally with teams and customers to scale workflow solutions within large healthcare systems.
Responsibilities
Support teams through the design cycle (from discovery to delivery) using methodologies including ethnography, cultural probes, journey mapping, co-design, rapid prototyping and other appropriate techniques.
Strong analytical skills with the ability to gather and interpret data
Plan and facilitate design workshops with both internal and external stakeholders
Strong communication skills with internal and external stakeholders
Translate complex ideas into compelling stories (verbally & visually) for a variety of audiences
Ability to quickly map out processes from stakeholders and look at optimizing experiences
Powerful Service Design skills with the ability to take complex workflows to create visual assets: service blueprints, workflow maps, journey maps, and storyboards to communicate the mess
Experience with internal innovation or demonstrated ability to navigate a large complex organization
Experience with creating implementation plans for service and digital solutions
Increase the design maturity of the company and demonstrate the business value of design!
Qualifications
Required
Strong portfolio highlighting service design implementation, design research, systems thinking and project management
Minimum bachelor's required, preferably a master's degree in design. Relevant degree programs: Design Strategy, Service Design, Design Research, Design for Health, Design Management, Graphic Design or another related field
Extensive work experience (5+ years) in service design or a mix of service, UX, design strategy and research design
Experience using human-centered design processes in healthcare
The ability to manage ambiguity and work autonomously
Preferred
Ability to handle shenanigans, decent sense of humor, affinity for euchre
Physical Requirements
Lifting Requirements - light work or exerting up to 20 pounds of force frequently. Physical Requirements - stationary positioning, moving, operating, ascending/descending, communicating, observing, pushing or pulling, and reaching. Use of equipment and tools necessary to perform essential job functions.
EEO
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.