Graduate Enrollment and Communication Analyst

Graduate Enrollment and Communication Analyst Job no: 534657Work type: StaffLocation: San JoséCategories: Unit 9 - CSUEU - Technical Support Services, Administrative, Probationary, Full TimeReporting to the Director of Graduate Enrollment Management, with limited direction from the Director of Graduate Admissions and Program Evaluations, the Graduate Enrollment and Communication Analyst is primarily responsible for analyzing, identifying, and implementing enrollment and communication set-up and ongoing maintenance for the Customer Relationship Management (CRM) system within the College of Graduate Studies.Working independently under general supervision, the incumbent is responsible for analysis, communication, and project management to implement and enhance the graduate CRM to effectively and efficiently achieve strategic administrative and operational goals for graduate recruitment, admissions, enrollment, and overall graduate student success. This involves setting up and maintaining comprehensive workflows and communications/marketing campaigns, as well as robust enrollment reporting features. The incumbent collaborates and meets with other business analyst groups to facilitate communication amongst internal and external units to ensure successful technical implementation and enhancements of key functions within the CRM, as well as other technical and communication initiatives. This requires analyzing existing business processes, requirements gathering, business user flow diagram creation, assisting the business side in implementing new systems and functionality, developing and delivering documentation and training as it relates to technology, and supporting users with software-related processing issues. In addition, they are responsible for developing and coordinating requests for enhancements to our existing systems. The Graduate Enrollment and Communications Analyst will assist in maintaining accurate and transparent documentation of the CRM and other technical processes and workflows in order to maintain levels of efficiency and quality service.Knowledge, Skills & AbilitiesAbility to support a Customer Relationship Management (CRM) system; technical and functional knowledgeKnowledge of student database management systems (such as PeopleSoft, OnBase)Ability to work with end users to define functional business requirements and translate them into technical specificationsAbility to review software and associated processes and identify potential points of intersection within and between operational unitsAbility to communicate with constituents in a professional and respectful mannerStrong oral and written communication skills; good training skillsAbility to use and implement software applications in a higher education settingAbility to handle multiple work priorities, organize and plan work and projects with little supervisionAbility to analyze multiple, complex demands for increased operation efficiency to assist management on appropriate priority of implementationsAbility to quickly analyze new initiatives from state, federal, CSU, and SJSU CGS leadership to determine effects on existing technology, and to develop and implement any resulting changes to functionalityAbility to design and document complex business process systemsAbility to coordinate implementation of an initiative through to completionAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization or information existsAbility to develop techniques for handling a large variety of detailed data and ability to analyze the dataAbility to effectively present ideas and concepts in written or presentation format and use consultative facilitation skills to gain consensus; strong listening, negotiation and conflict resolution skillsRequired QualificationsA bachelor's degree and/or equivalent trainingFour years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programsPreferred QualificationsTwo years supporting/project managing a CRMDemonstrated knowledge of CSU PeopleSoft or similar student information system(s)Demonstrated ability to write basic SQL statements and develop reportsTwo years’ experience or direct exposure to project managementCompensationClassification: Administrative/Analyst Specialist – Exempt IIAnticipated Hiring Range: $5,833/month - $6,250/monthCSU Salary Range: $5,022/month - $9,083/monthSan José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary.Application ProcedureClick Apply Now to complete the SJSU Online Employment Application and attach the following documents:ResumeLetter of InterestAll applicants must apply within the specified application period: January 15, 2024 through January 29, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.#J-18808-Ljbffr