Market My Market
Director of Digital Marketing Account Management
Market My Market, Charlotte, North Carolina, United States, 28245
Must Have Marketing Agency Experience
This Is A Remote Job
Starts Immediately
About the Position
Market My Market is looking for an experienced and inspiring Director of Account Management to support the Account Management team of a rapidly growing digital marketing agency. The right person for this role will demonstrate a passion for exceptional customer service, strong project management skills and a passion for team leadership. The Director will report to the Vice President of Account Management and serve as the team lead for a team of Senior Account Managers, Account Managers, and Account Coordinators.
Responsibilities
Client Success
Serves as lead Account Manager on high profile accounts.
Provides counsel and action plans for Account Managers when accounts are high risk
Leads development of projects to ensure ongoing quality client experience
Finds and promotes opportunities for upsells and scope increases for own clients and entire team
Assists in marketing strategy development across all accounts
Monitors industry trends / attend workshops or conferences with an aim of fueling strategy development through thought leadership
Delivers exceptional customer service
Leadership & Management
Leads team of Senior Account Managers, Account Managers and Account Coordinators (approximately 6 direct reports) and works in close partnership with Vice President of Account Management to help increase upsell revenue, manage client retention, and execute departmental vision
Regular check-ins, Quarterly Conversations and Annual Reviews with direct reports to measure growth, workload, adherence to KPIs, client upsell opportunities and professional development
Works in close partnership with cross-functional teams for client success: Sales, SEO, Content and Leadership
Leads Weekly Account Management Team Meetings
Manages and assigns out new signed contracts to Account Managers
Assists the development and implementation of best practices & standard operating procedures for the Account Management team
Alignment of Market My Market Goals
Set clear goals that are achievable and roll up to the organizational goals, and keep the team on track to achieve them. This includes goals that: position the organization to be leaders in Digital Marketing by staying abreast of industry changes, identifying key insights from client successes, and ensuring that the Account Management Team is able to apply these learnings
Work closely in the development of products and services and help drive the product roadmap alongside the Account Management and other teams
Work with the leadership team to improve processes for accounts and outcomes for clients and overall success and growth of Market My Market
Qualities the ideal candidate will possess in this position are:
At least 5 years of experience in Account Management in Digital Marketing in an agency
Experience managing a team of Account Managers in an agency setting
A highly collaborative, team-oriented individual
Strong project management and organizational skills, with the ability to manage multiple projects and priorities simultaneously.
Exceptional communication and presentation skills, with the ability to clearly articulate complex ideas to diverse audiences.
Attention to detail
Able to follow established processes and procedures
Able to adapt to change and be outspoken about what could make internal processes better and marketing approaches for clientele better
Ability to be client-facing and handle tough conversations
Overall proactiveness with having a positive impact on anything that they’re working on
Confident, goal-oriented
Great verbal and written communication
4 year Bachelor's Degree
Experience with Asana, Slack, Hubspot, G-suite preferred
Salary Range: $90,000-$100,000 annually, commensurate with experience with opportunities for performance bonuses, client referral bonuses, and upsell commissions
Benefits :
Full-time Remote Work
Flexible hours
MMM Contribution to Medical, Dental & Vision Insurance
PTO
Sick time
Lifestyle benefits via company awards program
Enrollment in Safe Harbor 401K Plan after 1 year of employment
About Market My Market
Market My Market is a fast-growing digital marketing agency focused on delivering completely customized, full service marketing campaigns that bring companies to life online. We pride ourselves in delivering results that directly impact business. Our clients are primarily in the legal, medical and moving/storage industries.
We believe in growth, accountability, and ownership. The right person for this role will be on track for endless opportunities, and will enjoy the transparency of knowing their work is having an impact.
Our Core Values:
Do What You Say
Be Honest and Transparent
Proactive, Not Reactive
Be Thought-Leading
Instill Trust Through Consistent Accountability
Always Do Better, Always Be Better
Do the Right Thing for Clients and Market My Market
This position is fully remote.
Market My Market is an equal opportunity employer and does not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.
Powered by JazzHR
This Is A Remote Job
Starts Immediately
About the Position
Market My Market is looking for an experienced and inspiring Director of Account Management to support the Account Management team of a rapidly growing digital marketing agency. The right person for this role will demonstrate a passion for exceptional customer service, strong project management skills and a passion for team leadership. The Director will report to the Vice President of Account Management and serve as the team lead for a team of Senior Account Managers, Account Managers, and Account Coordinators.
Responsibilities
Client Success
Serves as lead Account Manager on high profile accounts.
Provides counsel and action plans for Account Managers when accounts are high risk
Leads development of projects to ensure ongoing quality client experience
Finds and promotes opportunities for upsells and scope increases for own clients and entire team
Assists in marketing strategy development across all accounts
Monitors industry trends / attend workshops or conferences with an aim of fueling strategy development through thought leadership
Delivers exceptional customer service
Leadership & Management
Leads team of Senior Account Managers, Account Managers and Account Coordinators (approximately 6 direct reports) and works in close partnership with Vice President of Account Management to help increase upsell revenue, manage client retention, and execute departmental vision
Regular check-ins, Quarterly Conversations and Annual Reviews with direct reports to measure growth, workload, adherence to KPIs, client upsell opportunities and professional development
Works in close partnership with cross-functional teams for client success: Sales, SEO, Content and Leadership
Leads Weekly Account Management Team Meetings
Manages and assigns out new signed contracts to Account Managers
Assists the development and implementation of best practices & standard operating procedures for the Account Management team
Alignment of Market My Market Goals
Set clear goals that are achievable and roll up to the organizational goals, and keep the team on track to achieve them. This includes goals that: position the organization to be leaders in Digital Marketing by staying abreast of industry changes, identifying key insights from client successes, and ensuring that the Account Management Team is able to apply these learnings
Work closely in the development of products and services and help drive the product roadmap alongside the Account Management and other teams
Work with the leadership team to improve processes for accounts and outcomes for clients and overall success and growth of Market My Market
Qualities the ideal candidate will possess in this position are:
At least 5 years of experience in Account Management in Digital Marketing in an agency
Experience managing a team of Account Managers in an agency setting
A highly collaborative, team-oriented individual
Strong project management and organizational skills, with the ability to manage multiple projects and priorities simultaneously.
Exceptional communication and presentation skills, with the ability to clearly articulate complex ideas to diverse audiences.
Attention to detail
Able to follow established processes and procedures
Able to adapt to change and be outspoken about what could make internal processes better and marketing approaches for clientele better
Ability to be client-facing and handle tough conversations
Overall proactiveness with having a positive impact on anything that they’re working on
Confident, goal-oriented
Great verbal and written communication
4 year Bachelor's Degree
Experience with Asana, Slack, Hubspot, G-suite preferred
Salary Range: $90,000-$100,000 annually, commensurate with experience with opportunities for performance bonuses, client referral bonuses, and upsell commissions
Benefits :
Full-time Remote Work
Flexible hours
MMM Contribution to Medical, Dental & Vision Insurance
PTO
Sick time
Lifestyle benefits via company awards program
Enrollment in Safe Harbor 401K Plan after 1 year of employment
About Market My Market
Market My Market is a fast-growing digital marketing agency focused on delivering completely customized, full service marketing campaigns that bring companies to life online. We pride ourselves in delivering results that directly impact business. Our clients are primarily in the legal, medical and moving/storage industries.
We believe in growth, accountability, and ownership. The right person for this role will be on track for endless opportunities, and will enjoy the transparency of knowing their work is having an impact.
Our Core Values:
Do What You Say
Be Honest and Transparent
Proactive, Not Reactive
Be Thought-Leading
Instill Trust Through Consistent Accountability
Always Do Better, Always Be Better
Do the Right Thing for Clients and Market My Market
This position is fully remote.
Market My Market is an equal opportunity employer and does not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.
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