Four Seasons Hotels and Resorts
Reservations and Communications Specialist- (Part Time)
Four Seasons Hotels and Resorts, Boston, Massachusetts, us, 02298
About Four Seasons:
Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:The city's newest skyscraper located in the heart of the back bay. A cutting-edge 61-storey skyscraper in the heart of Back Bay, Four Seasons Hotel One Dalton Street, Boston is vibrant, modern and stylish. Stay with us to experience a new kind of urban chic, complete with a stunning Wellness Floor and the world-renowned Japanese izakaya-inspired restaurant, Zuma.
Are you seeking an exciting position where you can join a team of innovative and inspired individuals? If so, we would like to talk to you!
Four Seasons Hotel One Dalton Street, Boston is searching for a Part Time Reservations & Communications Specialist.
We are seeking eager individuals who are dedicated to creating a memorable experience for our guests through sharing their ideas, exploring creativity and who are enthusiastic about joining a dynamic team!
Department & Position Summary
In this position, you will manage a large volume of calls throughout the shift. You will be contacting guests to provide pre-arrival assistance, as well as answer any questions or concerns during their stay. You should be comfortable suggesting and completing room reservations as well as be able to describe the Hotel's offerings, and benefits in a detailed and informative manner.
Minimum RequirementsExcellent and unwavering customer serviceMust be able to work all shifts including AM, PM, weekends and holidays.Must be fluent in EnglishLegal work authorization for employment in the United States required.Must be able to analyze guest situations and make suggestions that meet and exceed the guest's expectations of the hotel.Ability to analyze, prioritize, organize, multi-task and follow up with a strong sense of urgency.Excellent interpersonal and communication skills, both in person and by telephone.Strong working knowledge of computers including but not limited to Microsoft Office and Opera PMS.Skills and ability to learn and master multiple software systems.1-2 years' experience in an administrative settingPrevious Hotel/Resort experience in Reservations, Front Office, Sales and Marketing is strongly preferred.Continuous sitting for the majority of the shift.
What are the perks & benefits you can expect?Ability to experience our hotels as a guest through the complimentary room program401(k) Retirement Matching PlanHighly competitive salaries and incentivesGiving back to the community through special eventsComplimentary Employee MealsTeam of friendly, warm, professional and very upbeat employees
We look forward to receiving your application!
******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. ******
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.#J-18808-Ljbffr
Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:The city's newest skyscraper located in the heart of the back bay. A cutting-edge 61-storey skyscraper in the heart of Back Bay, Four Seasons Hotel One Dalton Street, Boston is vibrant, modern and stylish. Stay with us to experience a new kind of urban chic, complete with a stunning Wellness Floor and the world-renowned Japanese izakaya-inspired restaurant, Zuma.
Are you seeking an exciting position where you can join a team of innovative and inspired individuals? If so, we would like to talk to you!
Four Seasons Hotel One Dalton Street, Boston is searching for a Part Time Reservations & Communications Specialist.
We are seeking eager individuals who are dedicated to creating a memorable experience for our guests through sharing their ideas, exploring creativity and who are enthusiastic about joining a dynamic team!
Department & Position Summary
In this position, you will manage a large volume of calls throughout the shift. You will be contacting guests to provide pre-arrival assistance, as well as answer any questions or concerns during their stay. You should be comfortable suggesting and completing room reservations as well as be able to describe the Hotel's offerings, and benefits in a detailed and informative manner.
Minimum RequirementsExcellent and unwavering customer serviceMust be able to work all shifts including AM, PM, weekends and holidays.Must be fluent in EnglishLegal work authorization for employment in the United States required.Must be able to analyze guest situations and make suggestions that meet and exceed the guest's expectations of the hotel.Ability to analyze, prioritize, organize, multi-task and follow up with a strong sense of urgency.Excellent interpersonal and communication skills, both in person and by telephone.Strong working knowledge of computers including but not limited to Microsoft Office and Opera PMS.Skills and ability to learn and master multiple software systems.1-2 years' experience in an administrative settingPrevious Hotel/Resort experience in Reservations, Front Office, Sales and Marketing is strongly preferred.Continuous sitting for the majority of the shift.
What are the perks & benefits you can expect?Ability to experience our hotels as a guest through the complimentary room program401(k) Retirement Matching PlanHighly competitive salaries and incentivesGiving back to the community through special eventsComplimentary Employee MealsTeam of friendly, warm, professional and very upbeat employees
We look forward to receiving your application!
******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. ******
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.#J-18808-Ljbffr