Community Phone Company
Senior Product Designer
Community Phone Company, Boston, Massachusetts, us, 02298
NOTE: This role is open to candidates who are already living in the United States.
The information below covers the role requirements, expected candidate experience, and accompanying qualifications.Community Phone
Community Phone’s mission is to turn telecom into a high NPS industry, one call at a time. We are the LTE phone carrier for tens of thousands of small businesses and consumers. They choose us because we are the only reliable and flexible desk phone provider on the market. And because our customer support is unmatched. Magic begins when our customers (literally) plug in their phones – our business customers hit growth milestones and our consumers connect with their family members seamlessly.As a Y-Combinator graduate, we've evolved from a small team in 2018 to now over 80 team members spread across 15 countries and even more time zones.About the role
We're looking for an experienced Product Designer to help guide our next phase of growth and product expansion. You’ll be directly responsible for impacting our customer experience and the future of our product.We're searching for a creative problem-solver who is excited to
break down large problems
and make
data-motivated
decisions. As our Product Designer, you'll play a key role in collaborating across our diverse teams while infusing simplicity and delight into our user experience.If you're passionate about uncovering and implementing the best experience for our customers, please apply!You will…
Conduct qualitative and quantitative user research to understand what the best customer experience should look like.Break up large problems (“let’s rethink our onboarding experience!”) into smaller components.Design simple and delightful experiences end-to-end.Determine whether or not those changes were successful by looking at the analytics.You are...
A seasoned and well-rounded Product Design expert with 5+ years of experience, showcasing your versatility and generalist skills.Scrappy, well-versed in
startup
environments, where testing comes first and refinement follows.Strategic and assertive: you are comfortable asking “is this the right project to be working on at all?” in a group setting.Collaborative and curious, able to work both internally and externally to drive our customer experience forward.Customer-obsessed, engaging with end-users regularly to enhance their product experience through rapid iterations and empathetic design.Community Phone Culture
Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus.Beyond the job description, here are some traits members of our team share:We value
Curiosity
and learning in our employees.Efficiency
in everything.A
Bias Toward Action
is essential for achieving our goals.We strive for
Transparency
and prioritize open,
Direct
communication.We value a
Caring Mentality .Visit
about us
for more info!
Our salary range for this role is up to $150,000/year. However, total compensation is based on several factors that are unique to each candidate. These factors include (but are not limited to) job-related knowledge and skill set, depth of experience, certifications and/or degrees, and specific work location.
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The information below covers the role requirements, expected candidate experience, and accompanying qualifications.Community Phone
Community Phone’s mission is to turn telecom into a high NPS industry, one call at a time. We are the LTE phone carrier for tens of thousands of small businesses and consumers. They choose us because we are the only reliable and flexible desk phone provider on the market. And because our customer support is unmatched. Magic begins when our customers (literally) plug in their phones – our business customers hit growth milestones and our consumers connect with their family members seamlessly.As a Y-Combinator graduate, we've evolved from a small team in 2018 to now over 80 team members spread across 15 countries and even more time zones.About the role
We're looking for an experienced Product Designer to help guide our next phase of growth and product expansion. You’ll be directly responsible for impacting our customer experience and the future of our product.We're searching for a creative problem-solver who is excited to
break down large problems
and make
data-motivated
decisions. As our Product Designer, you'll play a key role in collaborating across our diverse teams while infusing simplicity and delight into our user experience.If you're passionate about uncovering and implementing the best experience for our customers, please apply!You will…
Conduct qualitative and quantitative user research to understand what the best customer experience should look like.Break up large problems (“let’s rethink our onboarding experience!”) into smaller components.Design simple and delightful experiences end-to-end.Determine whether or not those changes were successful by looking at the analytics.You are...
A seasoned and well-rounded Product Design expert with 5+ years of experience, showcasing your versatility and generalist skills.Scrappy, well-versed in
startup
environments, where testing comes first and refinement follows.Strategic and assertive: you are comfortable asking “is this the right project to be working on at all?” in a group setting.Collaborative and curious, able to work both internally and externally to drive our customer experience forward.Customer-obsessed, engaging with end-users regularly to enhance their product experience through rapid iterations and empathetic design.Community Phone Culture
Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus.Beyond the job description, here are some traits members of our team share:We value
Curiosity
and learning in our employees.Efficiency
in everything.A
Bias Toward Action
is essential for achieving our goals.We strive for
Transparency
and prioritize open,
Direct
communication.We value a
Caring Mentality .Visit
about us
for more info!
Our salary range for this role is up to $150,000/year. However, total compensation is based on several factors that are unique to each candidate. These factors include (but are not limited to) job-related knowledge and skill set, depth of experience, certifications and/or degrees, and specific work location.
#J-18808-Ljbffr