City of Tacoma
Communications Senior Manager_
City of Tacoma, Tacoma, Washington, us, 98417
Full Time Administration and Management Information Technology and Communication ServicesSalary: $133,328.00 - $187,720.00 Annually USDJob Description
Position Description
Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out.
Are you a strategic leader passionate about building strong relationships and delivering an exceptional customer experience? Join Tacoma Public Utilities (TPU) as a dynamic Communications Senior Manager and lead our Customer, Community, and Employee Engagement Communications team.
In this high-impact role, you will manage a talented team of 15 communications professionals, with up to five direct reports, to shape TPU’s reputation and drive customer satisfaction. Your expertise will guide all aspects of customer, community, and employee engagement, communications, and media relations. You will have the opportunity to develop and execute innovative strategies for language access, employee, retiree, and community outreach and engagement.What You’ll Do:Lead with Impact:
Oversee a high-performing team responsible for crafting and executing compelling communication strategies across various channels.Build Strong Relationships:
Collaborate with internal and external stakeholders to foster trust and partnership.Drive Innovation:
Identify opportunities to enhance customer experiences and streamline operations.Be a Crisis Manager:
Develop, implement, and manage effective crisis communication plans.Shape the Future:
Contribute to TPU’s strategic direction and ensure alignment with organizational goals.Responsibilities Include:
Leadership
Oversee the creation and execution of engaging communication strategies, ensuring timely delivery and superior qualityDrive performance excellence through regular evaluations, targeted training, and effective talent management, including hiring, disciplinary action, and terminationsOversee the Communications team’s participation in TPU Executive Leadership meetings, in conjunction with the Utilities Deputy Director, as well as communications support of the Director's OfficeProvide policy guidance and direction to the entire organization as a subject matter expert in interpretation of RCW and WAC rules related to advertising, use of utility customer communication channels, communications best practices, Language Access implementation, internal and external crisis response protocols, and reputation risk management and mitigation
Strategy
Manage all aspects of multiple assigned programs, operations and processesCoordinate across programs and operations to achieve strategic goals. Lead the dissemination, implementation and reporting of TPU’s Strategic Plan, as well as TPU’s Customer and Employee communications strategies. Oversee Language Access implementation, and ensure cohesive public-facing message coordination across the utility and its divisionsParticipates in strategy development for both TPU and the Customer Experience and External AffairsAnalyze
Manage the performance of analytical work and ensure accuracyLead the measurement, analysis and reporting of project results to the Utilities Deputy Director and TPU’s Executive Leadership TeamOversee the development and implementation of performance metrics, policies, procedures and regulations related to customer and employee engagement and communicationsFinance
Participates in department financial activities including budget development and procurementManage cost center expenditures of approximately $5 million per bienniumTPU Representative
Serve as a representative of TPU and the Customer Experience and External Affairs group as spokesperson to media, trade associations and at conferencesParticipate on cross-jurisdictional workgroups and committees
Qualifications
Minimum Education*Bachelor's degree in public relations, communications, marketing or directly related field
Minimum Experience*6 years of public information, community engagement/outreach and/or marketing experience including 1 year prior as supervisor or manager
*Equivalency: 1 year of experience = 1 year of education
DesiredThree years of experience as a supervisor or manager overseeing marketing, communications, and/or media and public relationsUtility communications experience
Selection Process & Supplemental Information
This recruitment is being managed by Joanna Hambrick; if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn!
City of Tacoma Commitment to Diversity and InclusionTacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.
The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws.
ApplyInterested individuals should
apply online and attach
a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position.
Reference checks will be conducted on final candidates and appointment is subject to passing a background check.#J-18808-Ljbffr
Position Description
Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out.
Are you a strategic leader passionate about building strong relationships and delivering an exceptional customer experience? Join Tacoma Public Utilities (TPU) as a dynamic Communications Senior Manager and lead our Customer, Community, and Employee Engagement Communications team.
In this high-impact role, you will manage a talented team of 15 communications professionals, with up to five direct reports, to shape TPU’s reputation and drive customer satisfaction. Your expertise will guide all aspects of customer, community, and employee engagement, communications, and media relations. You will have the opportunity to develop and execute innovative strategies for language access, employee, retiree, and community outreach and engagement.What You’ll Do:Lead with Impact:
Oversee a high-performing team responsible for crafting and executing compelling communication strategies across various channels.Build Strong Relationships:
Collaborate with internal and external stakeholders to foster trust and partnership.Drive Innovation:
Identify opportunities to enhance customer experiences and streamline operations.Be a Crisis Manager:
Develop, implement, and manage effective crisis communication plans.Shape the Future:
Contribute to TPU’s strategic direction and ensure alignment with organizational goals.Responsibilities Include:
Leadership
Oversee the creation and execution of engaging communication strategies, ensuring timely delivery and superior qualityDrive performance excellence through regular evaluations, targeted training, and effective talent management, including hiring, disciplinary action, and terminationsOversee the Communications team’s participation in TPU Executive Leadership meetings, in conjunction with the Utilities Deputy Director, as well as communications support of the Director's OfficeProvide policy guidance and direction to the entire organization as a subject matter expert in interpretation of RCW and WAC rules related to advertising, use of utility customer communication channels, communications best practices, Language Access implementation, internal and external crisis response protocols, and reputation risk management and mitigation
Strategy
Manage all aspects of multiple assigned programs, operations and processesCoordinate across programs and operations to achieve strategic goals. Lead the dissemination, implementation and reporting of TPU’s Strategic Plan, as well as TPU’s Customer and Employee communications strategies. Oversee Language Access implementation, and ensure cohesive public-facing message coordination across the utility and its divisionsParticipates in strategy development for both TPU and the Customer Experience and External AffairsAnalyze
Manage the performance of analytical work and ensure accuracyLead the measurement, analysis and reporting of project results to the Utilities Deputy Director and TPU’s Executive Leadership TeamOversee the development and implementation of performance metrics, policies, procedures and regulations related to customer and employee engagement and communicationsFinance
Participates in department financial activities including budget development and procurementManage cost center expenditures of approximately $5 million per bienniumTPU Representative
Serve as a representative of TPU and the Customer Experience and External Affairs group as spokesperson to media, trade associations and at conferencesParticipate on cross-jurisdictional workgroups and committees
Qualifications
Minimum Education*Bachelor's degree in public relations, communications, marketing or directly related field
Minimum Experience*6 years of public information, community engagement/outreach and/or marketing experience including 1 year prior as supervisor or manager
*Equivalency: 1 year of experience = 1 year of education
DesiredThree years of experience as a supervisor or manager overseeing marketing, communications, and/or media and public relationsUtility communications experience
Selection Process & Supplemental Information
This recruitment is being managed by Joanna Hambrick; if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn!
City of Tacoma Commitment to Diversity and InclusionTacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.
The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws.
ApplyInterested individuals should
apply online and attach
a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position.
Reference checks will be conducted on final candidates and appointment is subject to passing a background check.#J-18808-Ljbffr