Lumen Technologies
Program Manager - Communications
Lumen Technologies, Monroe, Louisiana, United States, 71203
About LumenLumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.The RoleThe Strategy and Change Management team within Business Operations is pivotal in ensuring operational readiness for project intake requests. This encompasses a comprehensive suite of services including communications, training, and change management . This Program Manager role specifically supports the communication and training strategy of the larger organization while driving collaboration with other segments of the Business Operations space. We also owncreating executive newsletters and emails, hot read articles, SharePoint sites and learning and development. The ideal candidate will bringa strong, team-driven approach to the needs analysis of requests and the solution provided.
The Main ResponsibilitiesDevelop relevant engaging content with emphasis on accuracy for
executive newsletters, emails, hot read articles
etc.Prioritize project intakeeffectively, ensuring that critical operations are addressed promptly.Conductthorough needs analysisto understand and address the requirements for communication, change, and training.Manage and execute requests forstrategic communication initiatives, change management activities, and training programs.Lead SharePoint strategy, fostering automation and digital workspace efficiency.Effectively maintain document repositories, establish a robust governance framework that includes regular audits, version control, and clear documentation standardsFacilitate onboarding program and employee development programs/projects.Establish and grow collaborative relationships across the Enterprise Delivery & Operations organization and with key stakeholders and partners.What We Look For in a CandidateCommunication and Training Specialist Skills: Written and Verbal Communication including Executive Communication: Ability to actively listen and effectively convey information including up to executives.Creative thinking: For developing engaging content for newsletters and SharePoint sites.Microsoft Office Suite: Proficiency in using Office tools, especially for SharePoint site developmentCompliance and Documentation: Ensuring all operations are compliant with relevant standards and well-documentedPerformance Consulting experience.Must be self-directed, results-oriented and able to handle multiple priorities in a fast-paced, continually changing environment
Additional ConsiderationsEducational Background: A bachelor's degree in communications, learning and development, human resources, or related experience.Organizational Skills: Strong organizational abilities to manage multiple tasks and deadlines.Interpersonal Skills: To maintain positive relationships with internal and external stakeholders.eLearning Development: Experience with online learning platforms and tools including infographic design and AI.Virtual Facilitation or presentation skillsPassionate and innovative with a proven track record of success; an action-oriented, strategic and creative thinker with a detailed focus on implementation and on-going execution of programs in the field.CompensationThe starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.
Location Based Pay Ranges
$51,410 - $68,540 in these states: AR ID KY LA ME MS NE SC SD$54,110 - $72,140 in these states: AL AZ FL GA IA IN KS MO MT ND NM OH OK PA TN UT VT WI WV WY$56,820 - $75,750 in these states: CO HI MI MN NC NH NV OR RI$59,520 - $79,360 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA
As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.
What to Expect NextBased on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.Requisition #: 334240Background ScreeningIf you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Equal Employment OpportunitiesWe are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.DisclaimerThe job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.Salary Range
Salary Min :
51410Salary Max :
79360This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information
here.
We're able to answer any additional questions you may have as you move through the selection process.As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking
here.Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
Application Deadline09/03/2024
The Main ResponsibilitiesDevelop relevant engaging content with emphasis on accuracy for
executive newsletters, emails, hot read articles
etc.Prioritize project intakeeffectively, ensuring that critical operations are addressed promptly.Conductthorough needs analysisto understand and address the requirements for communication, change, and training.Manage and execute requests forstrategic communication initiatives, change management activities, and training programs.Lead SharePoint strategy, fostering automation and digital workspace efficiency.Effectively maintain document repositories, establish a robust governance framework that includes regular audits, version control, and clear documentation standardsFacilitate onboarding program and employee development programs/projects.Establish and grow collaborative relationships across the Enterprise Delivery & Operations organization and with key stakeholders and partners.What We Look For in a CandidateCommunication and Training Specialist Skills: Written and Verbal Communication including Executive Communication: Ability to actively listen and effectively convey information including up to executives.Creative thinking: For developing engaging content for newsletters and SharePoint sites.Microsoft Office Suite: Proficiency in using Office tools, especially for SharePoint site developmentCompliance and Documentation: Ensuring all operations are compliant with relevant standards and well-documentedPerformance Consulting experience.Must be self-directed, results-oriented and able to handle multiple priorities in a fast-paced, continually changing environment
Additional ConsiderationsEducational Background: A bachelor's degree in communications, learning and development, human resources, or related experience.Organizational Skills: Strong organizational abilities to manage multiple tasks and deadlines.Interpersonal Skills: To maintain positive relationships with internal and external stakeholders.eLearning Development: Experience with online learning platforms and tools including infographic design and AI.Virtual Facilitation or presentation skillsPassionate and innovative with a proven track record of success; an action-oriented, strategic and creative thinker with a detailed focus on implementation and on-going execution of programs in the field.CompensationThe starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.
Location Based Pay Ranges
$51,410 - $68,540 in these states: AR ID KY LA ME MS NE SC SD$54,110 - $72,140 in these states: AL AZ FL GA IA IN KS MO MT ND NM OH OK PA TN UT VT WI WV WY$56,820 - $75,750 in these states: CO HI MI MN NC NH NV OR RI$59,520 - $79,360 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA
As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.
What to Expect NextBased on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.Requisition #: 334240Background ScreeningIf you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Equal Employment OpportunitiesWe are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.DisclaimerThe job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.Salary Range
Salary Min :
51410Salary Max :
79360This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information
here.
We're able to answer any additional questions you may have as you move through the selection process.As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking
here.Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
Application Deadline09/03/2024