AbodeTechzone LLP.
Sr. Digital Service Design Lead
AbodeTechzone LLP., Columbus, Ohio, United States, 43224
Greetings from Abode Techzone, LLC!We are looking for a best match for one of our client's urgent requirements mentioned below.Let me know if you would be interested to move ahead, if yes please share your
UPDATED RESUME
with your
Hourly Rates
expectations along with below detail:Work AuthorizationHourly Rates expectationsCurrent locationCurrent project would over when: mention time/already overRelocation: Yes / NoJob DescriptionLocation:
Columbus, OH / Plano, TX Onsite from Day 1Note: Local Profiles only (Within 45 Miles from client location)Experience:
12+ Years in UX fieldAdding some Tips and suggestions to find right candidates as suggested by DeliveryTitle variations:
Service design manager, UX service designer, UX designer, Experience designer, Customer experience designer.Keywords:Service design, Service blueprintsDesign Thinking workshops, Innovation, Problem solvingCustomer journey, User journey, Journey maps, Empathy mapsPrototype, Wireframing, Interaction designUX strategy, Customer experience strategy, Business strategyAnalytics, User research, User testing, User interviewsKnowledge of AccessibilityProject managementMobile native applicationsMust Haves Soft Skills:Ability to collaborate with business leaders, product owners, cross-functional teamsAbility to communicate product vision via service design artifactsAbility to lead and organize resources to deliver best possible customer experienceShort Description:Sr. Digital Service Design Lead for Secure Digital Channels Team (Web & Mobile Channels) working to audit and optimize how users explore, learn, navigate, and engage with our brands, products, and services.Job Summary:The Sr. Digital Service Design Lead leads large and impactful initiatives within Secure Digital Channels Team (Web & Mobile Channels) utilizing a facilitative leadership style with senior design, research, product, and engineering leaders.Though without formal direct reports, the Sr. Digital Service Design Lead must be comfortable and capable of leading multi-disciplinary teams across the full range of design practice, from up-front research, insights, and strategy, though to ideation, prototyping, and testing, and to delivery of final designs.Sr Digital Service Design Lead are expected to be strong partners with senior Product Management and Engineering Leads, developing product and business strategy, which informs prioritization, planning, and decisions across multiple product teams.Job Responsibilities:Work to synthesize business strategy, analytics, and customer insights to define customer problems, audit existing journeys, and ultimately fuel future state experience strategy.Ideate and conceptualize service concepts aligned to strategies defined by product and research, lead UX design to develop concepts, and provide recommendations for implementation.Contribute to the creation of visions ("north stars") that make strategy concrete and while work in a fast-paced environment to create strategic design concepts for the visions along with hands-on creation to develop and enhance existing experiences through effective artifacts (from customer journeys and ecosystem maps to design prototypes, wireframes, and the deliverables of final visual design specs).Advocate for Accessibility and Inclusive Design practices.Lead multiple, parallel teams in the design and re-design of end-to-end experiences across our Digital Channels offerings.Oversee upfront user research to better understand user needs and behaviors, and usability testing to see how your solutions work for users, in collaboration with Experience Researchers.Advance practice in craft capabilities, internally through mentorship and training, externally through writing and conference presentations.Required Qualifications, Capabilities, And Skills:Experience creating service blueprints, illustrated journey maps, concept designs, service experience prototypes, empathy maps, and value proposition proposals to communicate ideas and designs.Can direct self and others in both planning and structuring the work, and executing on expected levels of quality.Experience leading a program of work through full product development cycles in discovery, concepting, prototypes, specifications, and enablement.Expertise in Service Design + Interaction Design, and strength in the visual craft or strategic storytelling frameworks + diagramming. Intermediate proficiency in adjacent skills such as User Research, UX Writing, and Prototyping.Prior work involves leading collaboration with design teams (with other designers, UX researchers, and content designers) and cross-functional team, senior product managers and engineering leads.Experience driving new business thinking and strategy through their user-centered design work and ability to explain designs with rationale rooted in user needs and business goals.Proven understanding of the relationships between cross-platform paradigms (responsive web, native mobile, tablet), interaction behaviors of native operating systems (iOS & Android) and Technology and Expertise in Interaction Design, and strength in Visual/UI Design and Information Architecture.Preferred Qualifications, Capabilities, And Skills:Experience orchestrating work within larger companies; a leader with proven managerial abilities; excellent project leadership and interpersonal skills; ability to coach, mentor, and train peers on methods.Advocate for Accessibility Guidelines and Inclusive Design practices.Comfortable with structuring and planning design work in cross-functional contexts.
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UPDATED RESUME
with your
Hourly Rates
expectations along with below detail:Work AuthorizationHourly Rates expectationsCurrent locationCurrent project would over when: mention time/already overRelocation: Yes / NoJob DescriptionLocation:
Columbus, OH / Plano, TX Onsite from Day 1Note: Local Profiles only (Within 45 Miles from client location)Experience:
12+ Years in UX fieldAdding some Tips and suggestions to find right candidates as suggested by DeliveryTitle variations:
Service design manager, UX service designer, UX designer, Experience designer, Customer experience designer.Keywords:Service design, Service blueprintsDesign Thinking workshops, Innovation, Problem solvingCustomer journey, User journey, Journey maps, Empathy mapsPrototype, Wireframing, Interaction designUX strategy, Customer experience strategy, Business strategyAnalytics, User research, User testing, User interviewsKnowledge of AccessibilityProject managementMobile native applicationsMust Haves Soft Skills:Ability to collaborate with business leaders, product owners, cross-functional teamsAbility to communicate product vision via service design artifactsAbility to lead and organize resources to deliver best possible customer experienceShort Description:Sr. Digital Service Design Lead for Secure Digital Channels Team (Web & Mobile Channels) working to audit and optimize how users explore, learn, navigate, and engage with our brands, products, and services.Job Summary:The Sr. Digital Service Design Lead leads large and impactful initiatives within Secure Digital Channels Team (Web & Mobile Channels) utilizing a facilitative leadership style with senior design, research, product, and engineering leaders.Though without formal direct reports, the Sr. Digital Service Design Lead must be comfortable and capable of leading multi-disciplinary teams across the full range of design practice, from up-front research, insights, and strategy, though to ideation, prototyping, and testing, and to delivery of final designs.Sr Digital Service Design Lead are expected to be strong partners with senior Product Management and Engineering Leads, developing product and business strategy, which informs prioritization, planning, and decisions across multiple product teams.Job Responsibilities:Work to synthesize business strategy, analytics, and customer insights to define customer problems, audit existing journeys, and ultimately fuel future state experience strategy.Ideate and conceptualize service concepts aligned to strategies defined by product and research, lead UX design to develop concepts, and provide recommendations for implementation.Contribute to the creation of visions ("north stars") that make strategy concrete and while work in a fast-paced environment to create strategic design concepts for the visions along with hands-on creation to develop and enhance existing experiences through effective artifacts (from customer journeys and ecosystem maps to design prototypes, wireframes, and the deliverables of final visual design specs).Advocate for Accessibility and Inclusive Design practices.Lead multiple, parallel teams in the design and re-design of end-to-end experiences across our Digital Channels offerings.Oversee upfront user research to better understand user needs and behaviors, and usability testing to see how your solutions work for users, in collaboration with Experience Researchers.Advance practice in craft capabilities, internally through mentorship and training, externally through writing and conference presentations.Required Qualifications, Capabilities, And Skills:Experience creating service blueprints, illustrated journey maps, concept designs, service experience prototypes, empathy maps, and value proposition proposals to communicate ideas and designs.Can direct self and others in both planning and structuring the work, and executing on expected levels of quality.Experience leading a program of work through full product development cycles in discovery, concepting, prototypes, specifications, and enablement.Expertise in Service Design + Interaction Design, and strength in the visual craft or strategic storytelling frameworks + diagramming. Intermediate proficiency in adjacent skills such as User Research, UX Writing, and Prototyping.Prior work involves leading collaboration with design teams (with other designers, UX researchers, and content designers) and cross-functional team, senior product managers and engineering leads.Experience driving new business thinking and strategy through their user-centered design work and ability to explain designs with rationale rooted in user needs and business goals.Proven understanding of the relationships between cross-platform paradigms (responsive web, native mobile, tablet), interaction behaviors of native operating systems (iOS & Android) and Technology and Expertise in Interaction Design, and strength in Visual/UI Design and Information Architecture.Preferred Qualifications, Capabilities, And Skills:Experience orchestrating work within larger companies; a leader with proven managerial abilities; excellent project leadership and interpersonal skills; ability to coach, mentor, and train peers on methods.Advocate for Accessibility Guidelines and Inclusive Design practices.Comfortable with structuring and planning design work in cross-functional contexts.
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